Customer Service Manager (75 %) – Eskilstuna

Amazon Data Services Sweden AB

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. The Infrastructure Operations organization is seeking an exceptional leader to serve as a Data Center Engineering Operations (DCEO) Cluster Manager in Sweden. You will lead a large organization managing multiple data centers in the cluster, overseeing managers responsible for critical facility infrastructure. The pace, scale, and growth of Amazon's data center platform will challenge you. We seek experienced senior leaders who are highly strategic in managing their business unit, yet lead by example and roll up their sleeves when required. The ideal candidate will have strong knowledge of data center and mission-critical MEP infrastructure. You will be responsible for maintaining 100% service uptime in our cluster, maintaining a high-level view while diving deep into details as needed. You will interact daily with global teams, representing Sweden Data Center Engineering Operations. If you are passionate about customer experience, think and act globally, and want to contribute to the operational excellence of AWS data centers, this is the challenge you've been looking for. Key job responsibilities Team Leadership & Development: Hire, manage, and develop the operations management team including Facility Managers, Chief Engineers, and Facility Technicians. Mentor and develop employees at all levels, including managers. Operational Excellence: Ensure operation and maintenance of mechanical, electrical, and controls systems for AWS data centers, including preventive maintenance, corrective maintenance, and change management. Maintain 100% service uptime across your cluster. Performance Management: Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility operations and maintenance. Manage all facility-related repairs in a timely manner. Organizational Structure: Build and maintain a sustainable organizational structure. Develop hiring strategy and participate in recruiting events. Cross-Functional Collaboration: Work with business development, engineering, and construction teams to forecast staffing needs and maintain appropriate resource levels. Vendor Management: Manage colocation data center service providers to meet or exceed contracted performance SLAs. Oversee on-site management of shift technicians, senior shift technicians, sub-contractors, and vendors, ensuring all work is performed in accordance with established practices and procedures. Incident Management: Lead safety, security, and availability incident response, incident management, incident resolution, and root cause analysis. Financial Management: Manage cost including OPEX and CAPEX associated with all data centers under your responsibility. Reporting & Communication: Conduct daily/weekly/monthly Data Center Engineering Operations meetings and reporting. Run weekly availability meetings and report outcomes. Global Integration: Liaise with global teams on initiatives, processes, and procedures; implement those initiatives locally in Sweden. Continuous Improvement: Drive continuous improvement of operational processes, procedures, methods, and tools. Lead and manage energy efficiency initiatives in your cluster. Capacity Planning: Support capacity planning and management activities. About the team You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Basic qualifications Experience hiring, developing, and managing high-performing technical teams. 4+ years of experience operating as a manager of managers AND/OR 7+ years of relevant experience managing mission-critical facilities. In-depth knowledge of data center facilities such as generators, chillers, cooling towers, air handling units, UPS, electrical sub-distribution systems, fire detection and suppression systems, and cable reticulation systems. Fluency in English to communicate effectively with global teams. Driving license valid in EU. Preferred qualifications Bachelor’s or master’s degree in engineering or related fields. Experience managing or implementing system health, performance monitoring, capacity planning, or process improvement and automation. Experience supporting procedures for production or mission-critical environments including ticketing, monitoring/metrics, and troubleshooting technical issues. Fluency in Swedish.

H & M Hennes & Mauritz GBC AB

Företagsbeskrivning Om rollen DC TEAM LEADER - AUTOMATION WHAT YOU’LL DO At our Distribution Center in Eskilstuna, we are responsible for the logistics operations and the distribution of fashion items to our retail customers in Sweden, Norway, Iceland, Finland and Denmark. As a DC Team Leader - Automation you ensure smooth daily MHE operations in the DC and support improvements aligned with global standards. Your main responsibilities will include: Lead the Automation Tech team and oversee day-to-day activities, fostering efficiency, innovation, and safety to prevent business disruptions. Lead, coach, and support team members to develop skillset, improve performance and retain a high-performing workforce. Manage MHE and system maintenance budgets and maintain strong relationships with suppliers and service providers to ensure cost control and service quality Contribute with MHE-relevant knowledge into operations training and drive up-skilling of the Automation Tech team. Support with identifying and troubleshooting automation issues, collaborating with internal stakeholders to open tickets and follow up accordingly. Execute MHE maintenance, solve operational issues and escalate to other stakeholders as needed. Establish, monitor and analyse KPIs to evaluate Automation Tech team performance and provide insights, for improvements or upgrades. WHO YOU’LL WORK WITH You and another DC Team Leader Automation will each lead a team of 6 technicians, ensuring effective collaboration, performance, and development within your respective teams. The DC Teamleader - automation is reporting to the DC System and Automation Manager. WHO YOU ARE We are looking for people with… Deep expertise in MHE engineering and (semi-)automated DC concepts and operations. PLC knowledge is desirable. Strong technical skills in operations and troubleshooting. A positive attitude toward change, with the ability to quickly adapt to new system features and drive continuous improvements. Excellent cross-functional communication and collaboration skills, working effectively with key stakeholders, both internal and external. Proven ability to deliver effective training and user support. Clear communication skills, with fluency in written and spoken English and Swedish to ensure understanding and efficiency. And people who are… Collaborative and innovative, eager to co-create across diverse teams and contribute to professional growth. Structured and proactive, with strong skills in task management, problem-solving, and process optimization. Additional Information This is a full-time position, starting with a probationary period of 6 months. The location is based in Eskilstuna and part of the Logistic Region Europe. Collective agreement with Unionen. You will need to work a flexible work schedule that includes evenings and weekends. Start date during this autumn or by agreement. Sounds interesting? Apply by sending in your CV as soon as possible, but no later than 9th of August 2026. Due to data policies, we only accept applications through the career page. We also want to inform you about routines in the recruitment process, which means that all candidates in connection with a job offer are called to a drug and alcohol test. In addition, a job offer is only valid on the condition that a background check does not reveal any remarks in the criminal record. If you have any questions regarding the role, please contact Tom Gyllhamn (DC System and Automation Manager), tom.gyllhamn@hm.com WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. At H&M, our Logistics network ensures a seamless, flexible, and swift distribution process, by delivering products to our stores and online customers, every single day. Working as part of a demand-driven, efficient, circular supply chain, our dynamic logistics teams are consciously committed to and guided by our values. We work with scalable and innovative technical solutions, with our customer in mind. We don’t just go with the flow- we manage it, together with our service-focused, competent, motivated teams around the world. Simply put, our Logistics function ensures the right product arrives at the right place, at the right time, with the right quality and at the right cost within all channels– with the least possible impact on the environment. WHY YOU’LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here. We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

VOLVO BUSINESS SERVICES AKTIEBOLAG

Job Title: Head of Digital Services Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Our world is a world of change. Our organization is based on people and great teamwork. We are a truly global company, we rely on diversity and together we create a workplace that brings the best out of everyone. Here at Volvo CE we are driven by the idea that through imagination, hard work and technological innovation we will lead the way towards developing a world that is cleaner, smarter and more connected. We believe in a sustainable future and with the global construction industry as our arena, we work together with our customers to turn this belief into reality for people everywhere. That is our purpose, and we live and breathe it, every day. With that, we are “Building Tomorrow”! Do you want to be a part of building the world we want to live in? Right now we are re-aligning and re-organizing the way we lead and work with Digital across the Volvo Group and Volvo CE. Therefore, we are re-shaping the leadership team for Digital at Volvo CE and are looking for a Head of Digital Services to lead our teams in this transformation and to secure critical business outcomes for Volvo CE. You would be a member of the Volvo CE Digital Leadership team and a central part in leading, shaping and delivering business value from digital. You are an enabler who actively contributes by influencing and collaborating with others. Your team is global and spread across many countries where Volvo CE operates, your network with business stakeholders at Volvo CE and other group companies and colleagues in the Volvo Group digital community is extensive. In this position, you will have the responsibility for: Driving adoption of digital products across Volvo CE in the Digital Services domain Securing value realization of prioritized digital outcomes by working closely with business stakeholders and prioritizing business requests across value flows Be thought leader on how to leverage digital to take business & operations to the next level of performance Act as catalyst for digital and business reimagination Retaining and further developing great relationships with our internal network of employees working with Digital and IT across the Volvo Group as they interact with Volvo CE Lead a team of highly competent employees, secure good pre-requisites for them to deliver and develop business value as well as to grow themselves - individually and as a team Creating a working environment focused on cross functionality, inclusion, value creation and innovation Developing stronger working relationships with our cross functional teams impacting the digital interaction with Volvo CE You will also be involved in business forums to secure business understanding and priorities as well as represent Volvo CE in group governance forums Your domain of digital product adoption and outcome includes, but is not limited to Customer & Partner Digital Channels, Operator Services, Uptime Services, Site Services, Machine Optimization To succeed, we anticipate the following competence and mindset: Deep business domain & digital technology expertise Proactive and deep collaboration with Volvo CE business functions, digital functions and the Digital community across Volvo Group 10 years+ of experience of leading within Digital & IT in a large, global and complex context You have failed and overcome difficulties and learned from mistakes You have experience from driving change in a global environment with changing and ambiguous conditions You have demonstrated the ability to influence others by building trustful relationships You can attract, develop and support talents You have demonstrated a growth and learning mindset in yourself and supporting it in others You are willing and ready to explore and own work outside a traditional job description box Who are you? We don’t know yet, do we? Our values are Trust, Passion, Change, Performance and Customer Success, and if they light your inner fire, you might be the next player in our great team! In preparation for a discussion, we would appreciate if you consider the following questions in your application/cover letter: What is the bravest decision you have taken in the last 6 months? Describe your most successful collaboration the last year. Describe a failure you faced in the last 6 months and what you learned from it. Application We look forward to receiving your application! Please submit it no later than July 27 Applications are reviewed continuously, and the role may be filled before the closing date. We encourage you to apply as soon as possible. We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.