Pool Club Team Leader

A Day in YOUR Life as a Club Cabana Pool Attendant   Every person that enters a hotel should be greeted and feel like a guest!  This is YOU on your first day of work and every work day after that.  You walk in with a smile, say hello to passing guests and acknowledge your colleagues perhaps with a smile, nod or salutation.  You already have a feel for how your day is going to unfold based on the flow and noise level in the lobby and you aren’t even in uniform yet! You make your way to the employee change room, punch in at the time clock and energetically step into your role at Club Cabana.    You may be preparing to join a shift or complete a relay handoff of what has occurred during the previous shift to take over the helm. Regardless of the time of day or length of shift you are ready to meet every guest with exceptional service and care! Your day will revolve around interactions with both hotel guests and our local Club Cabana Members, perhaps even assisting with someone looking to sign up for Club Cabana.  Mingled in with these interactions, you will be performing chemical tests of the pools with follow up balancing to meet public health guidelines and ensuring our cleanliness standards are being maintained.  When you notice a piece of equipment is not functioning as intended as you will communicate and work with the Maintenance department to prioritize the shutdown of the equipment and proper logging so that they can take appropriate actions for repair. As a Club Cabana Team Member, you will from time to time step out of the pool area. In the summer time you would help with the cleaning of the waterway and garden beds and in winter helping to keep our entrances free of snow and safe for our guests.  It may also mean that you assist reception with guest requests – delivering pillows or extra towels or maybe pop into laundry and help with folding of towels.  When we have tour buses arriving you will join the welcoming committee at reception during their arrival. Don’t forget you are their ambassador to our hotel, surroundings and city.  You may have to juggle some of those talents you have as guests will have questions for you about the hotel and area, maybe ask you about directions, or recommendation for a great place to dine or explore.  By the time you leave you are more than satisfied that your guests are all taken care of and ready to have the best stay possible. Who you are and why is this important… * Enthusiastic, Attentive and Approachable * Ensuring our guests and team mates feel comfortable. * Organized & Communicative * Clear, concise communication between team members and guests alike creates a smooth operation. * Effective Multi-Tasker * Personal interactions, phones, emails and on-going projects are always in play.   What happens behind the scenes of all those interactions… * You follow company policies and reporting procedures as well as any other requirements outlined by your department leaders;  * Provide courteous and efficient service to guests, including and not limited responding to their requests, questions or concerns; * Perform chemical tests and take appropriate actions; * Keeping areas clean and free of hazards; * Maintain a calm and welcoming demeanor while multitasking to handle guest interactions at the same time as answering calls and performing daily tasks; * Listen respectfully when guests have complaints. Empathize and work with the guest in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their complaint;   What are we looking for…   * Some experience in guest/customer service. * Flexibility to work a variety of shifts. * The understanding that SERVICE is the key to any successful business.

Soho Farmhouse Ibiza… Set in a working olive grove, Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar. The Role.. As Assistant Restaurant Manager, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept including all menus and food offerings. Demonstrating a professional approach towards our Managers, employees and guests, you are responsible for the day-to-day management of the club, any associated events in the club and including the member and guest experience. Keeping up to date with food/dining trends throughout the World, whilst ensure that the entire Club team display a ‘can do’ attitude in alignment with Soho Farmhouse Ibiza values. Main Duties and Responsibilities.. * Work hand in hand with Club Manager * Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction * Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team * Ensuring that members and guests have a great experience and resolving any issues before they depart * Provide support directly to the team on the floor including (but not limited to) * Leading by example with a hands-on approach, setting an energetic pace and standards * Daily assignments of responsibilities to all the team * Organization and control of mise en place * Daily staff briefings including comprehensive information on members and guests and any other relevant information * Showing leadership thorough thoughtful decision making * Ensuring the team are handling and reporting any negative feedback to allow it to be addressed immediately * Taking immediate corrective action when any incidents occur * Ordering and purchasing of products for the Club * Manage and operate the POS system and ensure all items are updated as necessary * Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving * To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards * Ensure the menus are updated monthly and are correct at time of printing, adhere to GM’s and Club Manager deadlines for menu printing * Coordinate tasks and work with other departments to ensure that the department runs efficiently * Print, organize, and separate various necessary documents, summarize relevant information, and distribute information to appropriate employees * Ensure employee compliance with company standards and policies and external regulations * Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job * Assign and ensure work tasks are completed on time and that they meet appropriate quality standards * Maintain the highest level of appearance at all times P&D Responsibilities.. * Prepare and monitor rotas for the club staff and reduce unnecessary overtime – work efficiently * Manage the Annual leave responsibly ensuring that employees take their entitlement within the year * Ensure working hours are logged (daily/weekly) for accurate payroll purposes for all departments you are responsible for * Identify recruitment needs in line with company and statutory requirements and in partnership with P&D, recruit a team that meet and exceed customer service standards * Communicate via regular team meetings, one to one job chats and training sessions * Carry out regular performance reviews, provide feedback and coaching to direct reports as per the P&D guidelines - adhering to deadlines * Deal with poor performance through job chats and where necessary, facilitate disciplinary processes according to Soho House procedures * Participate and lead internal trainings and attend external trainings where necessary * Train and develop the team to deliver to Soho standards and exceed customer’s expectations * Produce an in-depth training plan for your department to drive sales and profits; liaising with P&D Manager to ensure all training goals and objectives are being met Finance and Economy.. * Report cash takings accurately on a daily basis ensuring adherence to company policies * Maintain costs and wage margins within budget * Inspire, lead and motivate the team to produce drinks to specification to control/achieve profitability * Be proactive in the opportunity of improving profitability within the department at all levels (i.e. through controlling wastage, being responsible for the economy of all utilities and resources) Health & Safety.. * Adhere to food safety and handling policies and procedures such as First In-First Out (FIFO) and Cold Chain compliance, across all food related departments or areas * Ensure daily fridge temperature records and food labelling are maintained and up to date at all times * Maintain the highest level of health and hygiene standards and respect HACCP * Ensure personal hygiene requirements are adhered to * Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures and that all the team are aware of their Health and Safety responsibilities * Ensure that any accidents of colleagues, Members, Guests and Visitors are reported immediately to the appropriate people * Ensure the team wears appropriate protective clothing when necessary Profile.. * Previous experience as an Assistant Food & Beverage Manager or in a similar role within a hotel or a high-volume restaurant. * Proficiency in restaurant management systems such as OpenTable and Micros. * Strong numerical and analytical skills. * Excellent communication and interpersonal skills. * Proven leadership abilities, with the capacity to motivate and unite teams. * Flexibility to work during operational hours, including evenings, weekends, and school holidays. * A degree or diploma in Hospitality Management or a related field is an advantage. * Professional proficiency in both Spanish and English is required. Benefits.. Soho House offers competitive compensation packages for the Assistant Club Manager that feature global benefits and perks. We offer training to develop the technical and managerial skills necessary to grow your career. * Nutritious meals whilst on shift * Continuous training to develop yourself personally and professionally Who We Are.. We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. http://www.sohohouse.com/careers . We’d love you to come on board as our next Assistant Club Manager! We don't provide accomodation