Senior Operations Manager South+LATAM

Blacklane

At Blacklane, we are looking for a Senior Operations Manager to join us in Rome, Italy, on a 1-year fixed-term contract. In this role, you will scale operations across your designated European markets and help make us a preferred partner for our supply partners, including professional chauffeurs. You will balance supply and demand dynamics, strengthen partner engagement, and drive operational excellence while managing cost efficiency and profitability. You will report to the Head of Operations for our Europe Cluster. YOUR CHALLENGE: * Design and implement strategies for supply partnerships in ground transportation services across your designated area to ensure guests receive high-quality service at an optimized cost level. * Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability within your region, translating KPIs into clear operational actions. * Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets. * Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation. * Maintain strong partner engagement and loyalty, particularly in supply-constrained or low-volume market conditions. * Represent chauffeur insights and operational realities internally, ensuring their perspective informs strategy and product improvements. * Contribute to shaping the global supply strategy. * Drive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges. * Use data analysis and market insights to identify risks, improve forecasting accuracy, and support decision-making. * Partner cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities. * Build and maintain long-term strategic relationships with supply and corporate partners. * Present supply capabilities to key external stakeholders and represent Blacklane in partner discussions. * Work as a largely field-based leader with regular travel to strengthen partnerships and monitor market conditions. * Grow, lead, and develop the team managing the chauffeur supply side in the region. * Build strong analytical and relationship management capabilities within your team. * Enable clear data storytelling and performance ownership across markets.  ABOUT YOU: * 5+ years of experience in strategy, operations, or a similar role in a dynamic environment. * A strong understanding of partnership management and relationship-driven business models. * A highly analytical approach and the ability to interpret supply and demand dynamics and translate data into action. * Experience managing KPIs, margin performance, and operational roadmaps. * Excellent interpersonal skills and the ability to build trust quickly with partners and internal stakeholders. * Experience as a skilled negotiator, able to structure win-win outcomes while protecting commercial performance. * Comfort operating in uncertain and rapidly changing market environments. * Experience leading and developing teams. * The ability to communicate insights clearly through data storytelling. * Fluency in English and Italian. German is a plus. * Availability for regular travel across the region (approximately 25–40%). ABOUT BLACKLANE Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet. OUR COMPANY CULTURE & VALUES  Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Our culture is powered by our commitment to three core values: Care, Drive and Excellence.   * Care - We are invested in each other's well-being and professional growth.  * Drive - We act with pace and determination. We are ambitious, committed to a growth mindset, and champion ownership and delivery. * Excellence - We understand our customers so we can exceed expectations.  We support our people through initiatives like Employee Resource Groups (ERGs), mentorship programs that bring our values to life. We welcome and actively support employees to create or join the communities that are important to them. WHY JOIN US IN A BLACKLANE ON THE FAST LANE? 🌴 22 vacation days per year, increasing with tenure 💪 Your Mental and Physical Health → No compromise with Nilo and Wellhub 🎓 Continuous learning through LinkedIn learning and L&D budget 🚀Fair pay tailored to local markets. €44,000–€66,000 🚘 Mystery Rides: Quarterly Voucher to enjoy personal trips around the world with Blacklane and Do you have any questions or want to know more about our way of working? Feel free to contact us. We’re happy to connect! We place great value on equal opportunities. Therefore, we welcome everyone to apply! We believe that being open about compensation is an important part of building trust and creating a fair candidate experience. Our reward strategy is built to support consistency, fairness, and clarity across the organization. Where an offer would sit within this range depends on objective factors such as role scope, relevant experience, critical skills, and internal consistency at the same level. It is not based on salary history or negotiation alone. Blacklane will never ask you to pay money towards any job application. Do not make payment to anyone pretending to be from Blacklane during your recruitment process. If you suspect any scam-relevant activity, please talk to us as soon as possible. We're here to take care of you throughout the recruitment process.

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. THE ROLE Legora is adding 100+ people a month and heading toward 2,000. At that pace the informal, tribal version of how a company runs breaks down fast: new joiners reconstruct how decisions get made through Slack threads, and teams quietly point in different directions. The fix is an explicit, durable operating model — and someone who owns it permanently. This is that role. This is a founding role: you will build the function from scratch, then scale it as Legora grows. As Senior Operations Manager, you will own the machine that turns company strategy into coordinated execution: the planning cycle, the metric tree, the operating cadence, and the decision-rights framework. You will be Legora's cross-functional integrator — the person who owns the seams between teams, ensures direction set at the top reaches execution on the ground, and keeps alignment from decaying between quarterly beats. You report to the VP of Operations, work with the C-suite and functional leads, and will build a small BizOps team as the function matures. This is a founding operator role: the operating model is being stood up now, and you will inherit it, own it, and scale it. WHAT YOU'LL DO * Own Legora's operating model: how direction is set, how it cascades to every team, how decisions get made, and how alignment is built and held. * Run the company's operating rhythm: quarterly planning cycle, OKR process, weekly metrics heartbeat, and company calendar. * Build and maintain the metric tree — from company North Star down to team-level inputs — and make it the single shared scoreboard the whole org reads off. * Define and hold the decision-rights framework: who owns what, what escalates, and how fast it moves. * Serve as the cross-functional integrator for initiatives that fall between team mandates; own the handoffs and the hard conversations that no single team will pick up. * Partner with functional leads — EPD, GTM, Finance, People, Legal — to translate company bets into team goals and roadmaps. * Produce the structured communication that keeps direction clear: quarterly all-hands framing, leadership committee materials, and the standing forums that repeat the why. * Over time, build and lead a small Business Operations team to own this function at scale. WHAT YOU BRING * 8+ years of experience, with a track record that combines analytical rigor with hands-on operating work. The classic arc is consulting or banking into strategy, then into an operator seat — but we welcome other paths that build the same muscles. * Experience running company-wide planning processes: OKRs, quarterly reviews, metric trees, or equivalent at a company of 300+ people. * Strong operating judgment — you move fluidly between designing the system and running it, between a leadership committee deck and an in-the-weeds implementation conversation. * Executive presence and backbone: you build trust quickly and drive outcomes through influence, not authority, in rooms with founders and VPs. * A clear, direct communication style. You write proposals before meetings, state the recommendation up front, and do not bury the lead. * Comfort building in ambiguity: this is a founding role and a new function. The job is to create the structure, not maintain it. STRONG CANDIDATES MAY ALSO * Have built an operating model, planning cadence, or decision-rights framework from scratch at a scaling company. * Bring experience with M&A integration or organisational design — both are live workstreams at Legora. * Have worked in a Chief of Staff or VP Ops capacity, either as the role or as a close partner to it. * Come from a hyper-growth environment where the org doubled more than once during their tenure. WHAT'S IN IT FOR YOU * Global collaboration: Partner with teams and customers across Europe, APAC, and North America. * Competitive package: Comprehensive salary, equity, benefits, and tools for success. * Meaningful work: You are building the operating system for a company rewriting how the legal industry works. * In-person environment: Stockholm or New York offices designed for ambitious builders. * Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. THE ROLE As Legora scales across Europe and sells to the world's largest law firms and enterprises, sustainability moves from nice-to-have to a requirement — in regulation (CSRD), in procurement, and in the due-diligence questionnaires our clients send. This is a founding role to stand up Legora's ESG function and own it end to end. You will build Legora's ESG programme from scratch: the reporting that satisfies CSRD, the carbon accounting and offset programme, and the credibility to represent Legora directly to clients and prospects on sustainability. You report to the VP of Operations and partner with Finance, Legal, Workplace, and Revenue. This is part compliance, part programme-building, part client-facing. Two things make it specific to Legora: every reporting workflow should be AI-automated rather than hand-run, and — because an AI company's climate story is a compute story — you'll navigate the footprint of large datacentres and stay ahead of where efficiency is heading as chips get better. WHAT YOU'LL DO * Stand up and take long-term ownership of Legora's ESG function — defining the strategy, commitments, and operating plan to ensure our frameworks mature as the company grows. * Automate the reporting stack: build AI-driven workflows for CSRD and RFP/security questionnaires so disclosures are generated, not hand-assembled. * Own CSRD readiness and reporting: scope the requirements, build the data collection, and produce the disclosures with Finance and Legal. * Own Legora's compute and datacentre climate footprint — model it, track efficiency trends as chips and datacentres improve, and turn it into a credible forward-looking story. * Build the GHG/carbon accounting model and run the carbon offset programme — measurement, reduction targets, and credible offsets. * Represent Legora on sustainability calls with client leadership teams, CXOs, and partner groups, and own the ESG due-diligence response. * Drive audit readiness and keep the programme defensible as regulation and client expectations evolve.   WHAT YOU BRING * 8+ years in ESG, sustainability, or a related compliance/operating role, with hands-on reporting experience. * Deep AI and datacentre fluency — you can navigate the climate footprint of large datacentres and see ahead on efficiency trends as chips and compute get better. * An AI-first mindset — you automate reporting (CSRD, EcoVadis, CDP, SBTi, RFP) with AI rather than running it by hand. * Working knowledge of CSRD and GHG accounting (or the ability to get up to speed fast and own it). * Comfortable client-facing — you hold your own on calls with client leadership teams, CXOs, and partner groups. * A great, direct communicator, strong in slides and analytics — preferably an MBB / top-tier strategy consulting background. * Strong operating discipline: you turn a regulatory requirement into a data pipeline, a deadline, and a clean disclosure.   STRONG CANDIDATES MAY ALSO * Have built and/or led a tech company's ESG strategy from scratch. * Bring experience in a regulated or enterprise-sales environment where ESG credentials affect deals.   WHAT'S IN IT FOR YOU * Global collaboration: partner with teams and customers across Europe, APAC, and North America. * Competitive package: comprehensive salary, equity, benefits, and the tools to do your best work. * Meaningful work: you are standing up the function that keeps a hyper-growth company credible and compliant. * In-person environment: a Stockholm office designed for ambitious builders. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.