E-commerce Category Manager - German speaker

charles

FIXED-TERM CONTRACT (1 YEAR) · PARENTAL LEAVE COVER · FULL-TIME · BERLIN (HYBRID)  THE IMPACT YOU WILL MAKE Customer Success is central to how charles drives measurable value for Europe’s most innovative brands. As a Senior Customer Success Manager, you will own a portfolio of key accounts and guide customers toward maximizing the outcomes they achieve with our Conversational AI and CRM. You’ll develop account strategies, elevate performance across the customer journey, and help clients turn messaging into a reliable channel for attracting, converting, and retaining customers. You’ll build trust with senior stakeholders, shape value plans tailored to their goals, and ensure smooth adoption of our product across use cases. Your work will directly contribute to retention, expansion, and long-term partnerships — and you’ll play a key role in strengthening how Customer Success operates across the company. Join us in Berlin and help accelerate the impact of Conversational AI for leading consumer brands. ---------------------------------------------------------------------------------------------------------------------------------- WHAT YOU WILL BE DOING * Drive the onboarding process of new customers by understanding their business objectives and identifying value potential * Define use-case strategies and success plans that drive measurable impact for each client * Analyze product usage data and translate insights into actionable best practices in conversational marketing and commerce * Collaborate closely with Sales, Product, and Marketing to promote customer-centricity and ensure customers receive a unified, high-quality experience * Gather structured product feedback and provide clear insights that help improve usability, adoption, and feature development * Create compelling customer success stories and share learnings that raise the quality of execution across the team * Identify expansion opportunities and manage renewals, ensuring long-term account health and commercial success * Track market and industry trends to inform recommendations and strengthen client strategies * Continue building your expertise in Conversational AI and help shape internal best practices as you grow ---------------------------------------------------------------------------------------------------------------------------------- WHAT MAKES YOU A GREAT FIT * Bachelor’s degree in Business, Technology, or a related field * 2+ years in customer-facing roles (Customer Success, Account Management, Consulting, etc.) * Experience in B2B SaaS or strong domain knowledge in e-commerce/D2C * High levels of empathy and emotional intelligence to build trust-based relationships with senior stakeholders * Self-motivated and proactive attitude, with a strong sense of ownership and accountability * Effectively prioritize tasks and coordinate a portfolio of multiple clients and internal stakeholders * Clear and confident communicator in German and English * Tech-savviness (Knowledge of AI/CRM/marketing technology software is a plus) * Intrinsic motivation, attention to detail, and drive to deliver exceptional results * Trusted and collaborative team player with a warm, positive, and caring personality ---------------------------------------------------------------------------------------------------------------------------------- THINGS WE OFFER * Working on challenging and impactful projects at the forefront of one of the most innovative industries in Europe * Collaborate with experts in Conversational AI and shape a fast-growing industry * Work with a team of specialists across Tech, Product, Sales, Success, and Marketing to build the best product in the category * High visibility, impact, autonomy, and the ability to drive initiatives that matter * Multicultural team, regular team-building, and shared celebrations * A vibrant office in central Berlin overlooking the Wall memorial * Competitive compensation package What else we offer? * Urban Sports Club discounted membership * Free company lunch on Thursdays * Discounts on BVG tickets * Mental health support through our partnership with OpenUp * A friendly, open, multicultural work environment * Dog-friendly office ---------------------------------------------------------------------------------------------------------------------------------- ABOUT US It's better to have a conversation charles is a conversational AI and CRM that attracts, converts, services, and retains customers via AI agents and marketing automations. charles helps businesses to maximize customer engagement and revenue through conversational channels such as WhatsApp. Brands can reach customers in an interactive way, collect data to expand customer understanding and guide them to targeted offers that convert. charles’ AI Agents deliver hyperpersonalized experiences at scale while ensuring enterprise-grade security and GDPR compliance. Founded by Kapten & Son co-founder, Artjem Weissbeck, and ex-McKinsey ecommerce lead, Andreas Tussing. charles is backed by Salesforce Ventures, Accel and HV Capital and has raised over EUR 30 million to build the global leader in conversational marketing SaaS for global consumer brands. charles and diversity: be yourself and no-one else Different perspectives bring innovation and richer work environments. We’re committed to building an inclusive company where you always feel like you belong, whatever your age, gender identity, ethnicity, religion, sexual orientation, disability, status or neurodiversity. These values sit at the heart of our hiring process, so we can create a welcoming workplace where everyone feels valued and heard.

Grover

ABOUT GROVER Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste. We are looking for an enthusiastic Senior Performance Marketing Manager to join the Growth Marketing team at Grover, full-time and minimum 3 days per week (Tuesday-Thursday) at our Berlin HQ.  As a Senior Performance Marketing Manager at Grover, you will own and elevate the performance marketing strategy and execution across paid media channels. You will collaborate with cross-functional teams to drive acquisition, activation, and retention through innovative, data-driven campaigns, with a particular focus on Google Ads and Paid Social Media. Your goal is to drive efficient growth across multiple markets managing multi-million Euro budgets. 🎯  What you will contribute: * Take charge of Google Ads (Search, Display, YouTube, Shopping) and Meta campaigns, optimizing for both web and app performance. * Develop, test, and iterate data-driven strategies to improve effectiveness and efficiency. * Manage cross-channel budgets, balancing spending efficiency with campaign impact and scalability. * Partner with BI, Risk and Purchasing to leverage insights for continuous portfolio, audience and performance improvements. * Collaborate with external partners, such as marketing platforms, feed management, agencies and managed services to expand campaign capabilities and drive innovation. * Work alongside brand, product, and category teams to ensure cohesive marketing efforts and to enhance conversion rates along the funnel. * Stay up-to-date on emerging features in Google Ads, Paid Social platforms, and other performance marketing tools to ensure best practices and state-of-the-art campaign management. 🤝 What you bring: * 5+ years of hands-on performance marketing experience with a strong track record of optimizing large-scale accounts in fast-paced, agile environments. * Deep knowledge of the full Google Ads funnel (Search, YT, DemandGen, Shopping, Pmax, App). * A strong data-driven mindset with familiarity in conversion tracking, attribution models, and tools like Tableau, Amplitude, and Appsflyer. * Ability to act as a cross-functional facilitator between analytical and creative teams. * Experience in B2C subscription-based and/or e-commerce industries and knowledge of App Install campaigns are highly appreciated. * Fluency in English and C1-Native German skills are a must for this position. 🚀 THE GROVER WAY - HOW WE DRIVE SUCCESS:  * Own It: We take ownership seriously and define what success looks like. We drive shared ownership and don't wait - we drive. We keep one another accountable and take responsibility when issues arise. * Challenge, Decide, and Commit: We engage in proactive support, active listening, and healthy conflict to reach the best outcomes. We value diverse perspectives and, once a decision is made, we commit to it fully. * Empower and Grow: We enable, trust, and coach one another toward high performance, always thinking and acting like owners. We seek growth, apply feedback, and support the development of our peers. * Respect, Transparency, and Clarity: We strive for clear, respectful, and open communication with no surprises. We simplify complex information so everyone knows the "what, why, and how". ❤️‍🔥 What you will love about us: * BVG monthly discount to drive you everywhere in Berlin * Mental health support with Nilohealth * Physical health support with Urban Sports Club * Annual learning budget of 750€  * 15 remote business days to work abroad  * Exclusive Grover Tech discount for you & your loved ones * Engaging, open office located in Berlin-Schöneberg with regular events, and is dog-friendly * A diverse global team of 75 nationalities (and counting!) - genuinely the nicest group of colleagues who will soon become friends Embark on a rewarding journey with the Grover Rocketship, where your impact is felt, and together, we cultivate a more circular world. 💚 We are looking forward to e-meeting you! 🚀

GROPYUS

About The Company GROPYUS is a technology-based construction company focused on building multi-story residential buildings. Thanks to its prefabricated building system with various design options, industrial offsite construction, and fully digitalized processes, the company manufactures aspirational, sustainable, and affordable homes using timber construction methods. GROPYUS is using scalable construction and manufacturing solutions to tap into a future market, boost Europe's strength in innovation, while also playing a substantial role in improving sustainability. ABOUT THE ROLE: We’re looking for a Senior Strategic Sourcing Manager (all genders) to help shape and scale our Procurement function in Berlin. You will establish and implement strategic procurement processes, build the first material group strategies and drive their end-to-end implementation. You will prepare and lead contract negotiations and contribute to the professionalisation and digitisation of Procurement. Material Groups in Scope: * Timber / CLT (cross-laminated timber) and related engineered wood products * Steel (structural steel, connectors, fasteners, profiles) * Windows / Façade systems (glazing, frames, façade elements, seals) * MEP (Mechanical, Electrical, Plumbing) including HVAC, electrical components, piping and sub-assemblies WHAT YOU'LL BE DOING: 1) BUILD STRATEGIC PROCUREMENT FOUNDATIONS * Establish and implement strategic procurement processes (e.g., sourcing methodology, governance, templates, KPIs). * Develop the first material group strategies (category roadmaps, supplier landscape, TCO logic, risk and sustainability criteria) and drive implementation across the organisation. * Shape supplier segmentation and SRM routines (performance reviews, development plans, risk mitigation). * Ensure cross-functional alignment with Engineering, Production, Quality and Project teams to translate requirements into scalable sourcing strategies. 2) LEAD SOURCING & NEGOTIATIONS * Own supplier discovery, RFx, benchmarking and award decisions for construction-material categories. * Prepare and execute commercial and contractual negotiations (pricing, frameworks, terms & conditions) in collaboration with Legal/Finance and key stakeholders. * Drive supplier qualification and continuous improvement with a focus on availability, quality, lead times, and total cost. * Build strong partnerships across Europe and proactively manage supply risks (capacity, market volatility, compliance). 3) ENABLE PROCUREMENT PROFESSIONALISATION & DIGITISATION (PICK YOUR IMPACT LANE) Depending on your strengths, you will own workstreams in one of the following areas to make Procurement scalable, transparent and data-driven. Process Management * Design and roll out scalable end-to-end processes (Source-to-Contract / Procure-to-Pay). * Define roles, approvals and standards; develop playbooks and templates (RFx, negotiation, contract standards). Data Analytics * Build spend and category transparency; define a KPI framework (savings, supplier performance, delivery reliability, risk). * Create decision-ready dashboards and routines for performance and savings tracking. Process Automation * Identify automation opportunities (workflows, approvals, master data, reporting) and drive implementation with tool owners. * Improve data quality and process compliance through smart tooling and standardisation. Communication & Change Management * Create change narratives, communication plans and training formats to ensure adoption of new processes and tools. * Facilitate workshops and enable stakeholders to work effectively with the new procurement set-up. WHAT YOU BRING: * 5-7 years of experience in procurement consulting OR 7-10 years of professional expertise in strategic sourcing setting up and implementing material group and dual-sourcing strategies with measurable impact. * Strong negotiation and contracting skills; structured, ownership-driven working style. * Analytical mindset (TCO, supplier performance, risk) and ability to translate insights into action. * Confident communicator, strong stakeholder management, and a collaborative approach in cross-functional set-ups. * Fluency in both English and German (min. B2 level) * Nice to have: * Experience with ERP/procurement systems (e.g., SAP S/4HANA) and data-driven procurement routines. * Knowledge of construction-material markets and supplier landscapes (timber/CLT, steel, windows/façade, MEP) How To Apply: Send us your CV and, if you like, a short note highlighting: (1) the categories/material groups you’ve owned, (2) negotiation and contracting experience, (3) examples of process build-up and/or digital procurement initiatives, and (4) your preferred impact lane (Process / Analytics / Automation / Change). WHAT WE OFFER: * Be part of something big: You’re here to make a change? Come on board. At GROPYUS, we are on a mission to re-think an entire industry. Join us in reinventing construction and sustainable, affordable living.  * It’s on you: We offer a tremendous amount of ownership and room to make a mark - at all our organization levels. Find your solutions, drive and test them. * Focus on results: You choose if you work from home, a park, or the office. Whether you start your day early, after your run, or pick up on work when your kids are in bed. What counts is your contribution and delivery. * Bring your uniqueness to the team: Innovation requires diversity of thought. Diversity in background, experience and thinking is crucial to create the best product for everyone. We actively seek diversity and strive to unlock each other’s full potential. We are very proud that people from all industries and all walks of life are joining our company – in addition to core areas such as construction, engineering, and start-ups, from stock-listed companies from across automotive e-Commerce, digital, sporting goods, and more. You will work in international teams with passionate colleagues. Inspire and be inspired. * Be an owner: Participate in the success of GROPYUS through stock options.   JOIN US ON OUR MISSION TO DESIGN BUILDINGS AS CONTINUOUSLY EVOLVING PRODUCTS TO CREATE THE MOST EXCITING AND AFFORDABLE EXPERIENCE FOR ALL. WE BUILD FOR PEOPLE AND CONSERVE THE RESOURCES OF OUR PLANET. WE CAN'T WAIT TO GET TO KNOW YOU.  FOR MORE INFORMATION, VISIT OUR WEBSITE, AND IF YOU HAVE ANY QUESTIONS, PLEASE REACH OUT TO US VIA EMAIL.