Business System Consultant

ABOUT THE JOB During your daily work you will develop solutions that enable our customers to work smarter and faster in their businesses. You will be involved in all stages in the IT project lifecycle. As a Solution Architect you will discuss, design, and present solutions to customers using our product Novacura Flow and IFS Applications. You will take responsibility for development and project activities, work with requirements, design solutions and write specifications. You will continuously develop yourself by acquiring new knowledge within the Novacura targeted customer segments, in relevant or new Novacura and IFS related functionality. Working as a Solution Architect includes providing workshops to present solutions, doing estimates, define and deliver complete ERP solutions. You will also define and deliver solutions for specific process areas; maintenance, supply chain or manufacturing. You will need to manage implementation and project upgrades as well as working as an application consultant providing services for specific functions. You will be part of a project team with focus to deliver the best possible solution for the customer. In your expert area you will lead efforts defining business processes, basic data setup, defining additional functions, data migration, perform trainings and prepare documentation. WHAT ARE WE LOOKING FOR? We are looking for a service and customer-oriented person with a flexible mindset and the ability to manage several clients and tasks simultaneously. This individual needs to be a team-player, communicate well and always be eager to learn new things. As a Solution Architect, you will provide specialist consulting services. You therefore need: * University Degree with a specialization in technology or relevant area. * 5 years work experience related to ERP systems; preferable IFS Applications. * Experience with implementation and/or support of business application software. * Business process knowledge in one or several application areas (Maintenance, Manufacturing, Project). * Technical knowledge to communicate well with system developers and to understand the framework related to software development. * Being able to travel to customers. * Fluently in English and Swedish. WHAT WE OFFER We strongly believe in working with individuals who love what they do. When you get the opportunity to do what you do best, the result will be exceptional. We offer you a global development role in an innovative and fast-growing company at the forefront of technology, and we provide you with the opportunity to deliver real value to the customers. We offer competitive benefits, compensation based on competence/performance and highly talented Novacurians as great colleagues. At Novacura, we offer flexibility! Hybrid work means that you both work in our office and from home. HOW CAN I FIND OUT MORE? If you think we’re a good match, apply today! Selection is done continuously so don’t miss your chance. For questions regarding the recruitment process, please contact Elin Mankert, Talent Acquisition, at elin.mankert@novacura.com. ABOUT NOVACURA At Novacura we are passionate about solutions that enable our customers to work smarter and faster in their businesses. We work with several business systems and our own unique product Novacura Flow. We are a global organization with close cooperation between our offices in different countries and we have high ambitions to continue to develop and grow in all our markets.

Company description: "Founded in 1927, the Volvo Group is committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions. By offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Job description:What you will doAs a Professional Solution Consultant – Microsoft Dynamics 365 CRM, you will be part of a global team. Collaborating with Business Stakeholders, Solution Architects, Product Owners, and Developers in designing and implementing the Case Management Platform for the Volvo Group. You will work in an environment focused on cross-functionality, inclusion, value creation, and innovation, promoting agile ways of working across the organization. The position will be located in Gothenburg where you will work. Your Responsibilities  Lead and participate in requirement-gathering workshops with business stakeholders. Analyze business processes and translate them into effective Dynamics 365 Customer Service solutions. Configure and customize Customer Service components such as Cases, Queues, SLAs, Entitlements, Routing, and Knowledge Base. Leverage Power Platform capabilities (Power Apps, Power Automate, Power BI, Dataverse) to extend CRM functionality. Design and oversee Azure integrations using Logic Apps, Service Bus, Function Apps, and API Management. Work closely with Solution Architects and Technical Teams to ensure scalability, performance, and compliance with enterprise architecture. Prepare functional design documents, configuration guides, and end-user training materials. Support testing, UAT, deployment, and post-implementation stabilization activities. Drive continuous improvement through governance, best practices, and process optimization. Foster collaboration and knowledge sharing across teams and geographies.    Who are you?You are an experienced Microsoft Dynamics 365 CRM professional with strong solution consulting skills and a deep understanding of Customer Service processes. You combine functional expertise with technical awareness and are passionate about delivering value-driven CRM solutions. As a person, you are self-motivated, analytical problem-solver with a customer-focused mindset. You are effective at communicating with business and technical stakeholders at all levels. You are a team player who thrives in a global, agile environment where you are committed to quality, scalability, and continuous improvement.  Required Competencies Experience: 8+ years overall IT experience, with 5+ years in Dynamics 365 Customer Service solution consulting and delivery. Functional Expertise: Deep knowledge of D365 CE Customer Service (Case Management, SLAs, Entitlements, Knowledge Base, Omnichannel). Preferred Domain Knowledge: Experience working with Manufacturing industry processes and exposure to other Dynamics 365 CE modules such as Sales, Field Service, or Marketing. Power Platform: Proficiency in Power Apps (Canvas/Model-driven), Power Automate, Dataverse, Power Pages and Power BI. Integration & Technical Knowledge: Familiarity with Azure components (Logic Apps, Service Bus, Function Apps, API Management) and CRM integration patterns. Delivery Skills: Proven track record in requirement gathering, functional design, configuration, testing, and go-live support. Soft Skills: Excellent communication, presentation, and stakeholder management skills. Ways of Working: Exposure to Agile / DevOps delivery models and change management practices.    Qualifications Bachelor’s degree in computer science, Information Systems, or a related field. Microsoft Certifications preferred:  MB-230: Dynamics 365 Customer Service Functional Consultant PL-200 / PL-400 / AZ-204 / AZ-900    Ready for the next move? If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you. If you have any questions about the position, please contact:   Dominika Lukaszewicz, Chapter Lead MS Dynamics CRM, dominika.lukaszewicz@volvo.com   Last application date: 20th of August.   Please note: Due to summer vacations, the recruitment process may take a little longer than usual. We will review applications continuously from week 33 and get back to you as soon as possible. Thank you for your patience and understanding. We value your data privacy and therefore do not accept applications via mail.   In some countries and for specific positions within Volvo Group DTO, background checks may be required, in accordance with local laws & regulations. If this is applicable to the role you have applied for, you will be informed.   We value your data privacy and therefore do not accept applications via mail.