Customer Success Manager

CORETURA IS BUILDING THE SOFTWARE BACKBONE FOR THE NEXT GENERATION OF COMMERCIAL VEHICLES - A JOINT VENTURE BETWEEN TWO OF THE

INDUSTRY'S BIGGEST PLAYERS, MOVING AT SCALEUP SPEED. AS CUSTOMER SUCCESS MANAGER, YOU'LL SIT AT THE CENTER OF THAT RELATIONSHIP,

TURNING SHAREHOLDER ALIGNMENT INTO PRODUCT MOMENTUM.

Coretura exists to build a Software Defined Vehicle (SDV) platform that redefines how commercial vehicles are engineered, updated,

and monetized - jointly owned by Volvo Group and Daimler Truck, two competitors who are betting that shared infrastructure beats

separate roads. Our mission is to deliver a common platform robust enough to serve multiple OEMs, while still giving each

shareholder room to differentiate and win in their own markets. This is a company in active build-mode: fast-scaling, still

shaping its own structures, and defined by the ambition to make software the center of gravity in trucking.

Coretura serves two OEM shareholders who are simultaneously its customers, a structural setup that creates constant, real tension:

whose priorities get championed first, how do you keep a platform genuinely common when both owners want to differentiate, and

what happens when one side's ask risks disadvantaging the other?

On top of that, the product itself is still under creation, and that creation often means guiding a broader shift from

hardware-centric thinking toward a software-first mindset. We are building the platform and bringing the customers along for the

ride at the same time, which makes for a different kind of relationship than you'd have with an established product. This calls

for someone who can stay close to the customer commercially and relationally, build a genuine business case for why and how they

engage with the platform, set and manage realistic expectations continuously, and be comfortable challenging the customer with

integrity and assertiveness, all while never losing sight of the platform's value in the eyes of the customer.

This is where the Customer Success Manager comes in. You are the person who holds the customer relationship end-to-end, deeply

representing your customer's interests, building the commercial and business rationale for their engagement with the platform, and

making sure that rationale is heard by the people who shape the platform. The Customer Success Manager keeps their ears & eyes

close to the customer organization, actively owning and driving the customer relationship to ensure a successful SDV platform in

its rollout and operation.

• You turn a structural relationship into a working partnership, so the customer feels heard, represented, and commercially

engaged, not just serviced.

• You manage expectations proactively around a product that's still being built, keeping the customer aligned and confident even

as scope and timelines evolve.

• You uncover customer needs early and turn them into concrete business opportunities and business cases, for the customer and

for Coretura.

• You protect the long-term integrity of a shared & common platform while still helping your customer shape the platform’s

configuration and build the business case for their distinct value.

• Experience in customer relations or business development, ideally within automotive or commercial vehicles, with strong

business and stakeholder management skills.

• Strong business acumen, able to weigh commercial trade-offs, build compelling business cases, and connect customer needs to

Coretura's broader strategic and financial interests.

• Comfort operating in multi-stakeholder or joint-venture environments, including governance mechanisms designed for parity

between partners.

We are committed to a safe and secure working environment. As a mandatory part of our recruitment process, we carry out drug and

alcohol testing and background checks via 2Secure on the final candidate. The background check covers personal details, financial

information, company engagements, legal matters, CV verification, media and internet presence, as well as a risk analysis and

recommendation.

A negative drug and alcohol test and an approved background check are required before a formal offer can be made. All checks are

carried out in accordance with GDPR, and candidates are always informed in advance.

It is completely understandable if you want to know more before putting yourself out there. Generate and apply with your

anonymized resume and hidden mail here. This means we will review your profile without knowing your identity and keep the initial

dialogue to an untraceable mail address.