Junior HR Contact Support
We’re looking for a Junior HR Contact Support for a company in Gothenburg. Start is ASAP, 4 months limited contract to begin with. This role is 100% onsite in Gothenburg.
Assignment description
We are looking for an enthusiastic and service-oriented HR Services Associate to join our client's HR team. This is an excellent opportunity for recent graduates or professionals with up to 2 years of experience who are interested in building a career in Human Resources.
In this role, you will serve as the first point of contact for employees, HR Business Partners, and managers regarding HR-related queries. You will provide frontline support through various channels, helping employees access HR services and ensuring a positive employee experience.
Key Responsibilities
Act as the primary point of contact for employees, HRBPs, and managers on HR-related matters.
Respond to employee inquiries received via phone, email, and other support channels.
Provide guidance on HR policies, procedures, and programs.
Support and promote self-service HR tools and solutions.
Assist employees with accessing HR resources, benefits information, payroll-related queries, and personal data updates.
Contribute to the maintenance and continuous improvement of HR portals, intranet content, and employee communications.
Escalate complex cases to appropriate HR teams when required.
Ensure accurate and timely handling of employee requests while maintaining confidentiality.
Deliver high-quality customer service and support a positive employee experience.
Qualifications
Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
0-2 years of relevant experience in HR, customer service, administration, or a similar role.
Strong communication and interpersonal skills.
Customer-focused mindset with a willingness to help and support others.
Ability to manage multiple tasks and prioritize effectively.
Good organizational and problem-solving skills.
Proficiency in Microsoft Office applications.
Experience with HR systems or service desk tools is a plus.
This role requires fluency in Swedish and English.
This is a full-time consultant position in Gothenburg through Incluso. Start is ASAP, 4 months limited contract to begin with. This role is 100% onsite in Gothenburg.
Please submit your CV as soon as possible since we will review the applications on an on-going basis.
For more information about this role, please contact Marianne Nilsson recruiter at Incluso.