Service Designer Senior Expert - Engage Studios

We design, innovate and build digital / physical products for the world's largest - and Sweden's smallest company. Our guiding

principle is to make a difference - for the better. Ideas are good and execution is the success factor. We are people and teams

who are not afraid to question, roll up our sleeves and laugh all the way to the finish line.

Since the start in 2009, we have worked with basically all manufacturing / developing companies in Sweden. The Volvo companies,

IKEA, H&M, Electrolux, Lynk&Co, Zeekr, Houdini to name a few. Our customers are in the traditional Swedish industry all the way to

innovative startups in Silicon Valley. They are not found in oil drilling or the military industry. We are determined to make our

presence and work known with passionate and dedicated employees who love design, tech and people.

At Engage Studios, you will work in many different industries for different customers. You will work with incredibly smart and

dedicated colleagues. Together we develop products and services that you can brag about to your friends. We at Engage Studios are

always at the forefront of technology development. We develop and share knowledge with each other to get better tomorrow. With us,

you get the opportunity to realize your dreams, big and small.

You will be based at our client on the west coast of Sweden. This is a longterm, full-time, hands-on service design assignment

within digital services and experience design.

Our client is looking for a Senior Expert / Senior Service Designer for digital services. This is a design role at its core —

hands-on service design, customer journeys, and service blueprints — not a Service Owner, Product Owner, or business strategist

role.

You will join an Experience Design team shaping digital services that enable productivity, uptime, and long-term customer value

across complex B2B service ecosystems. You will lead service design initiatives from understanding customer needs and identifying

opportunities to shaping concepts, aligning stakeholders, and supporting implementation.

You will work closely with UX designers, product teams, digital teams, aftermarket, dealers, and commercial stakeholders. You are

comfortable working in ambiguity, creating structure, and translating complex challenges into clear experience direction and

actionable improvements.

• Strong senior experience as a service / experience designer (Senior Expert level; typically 12+ years relevant experience, with

substantial depth in service design, CX, or related design disciplines — description baseline 6–10+ years).

• Portfolio must show your own design contribution, process, and outcomes — including research and insights, journeys or service

blueprints, concepts or prototypes, collaboration, and resulting impact.

• T-shaped designer: strong in experience design, with service and business design capability layered on top — not a traditional

Service Owner / Product Owner / business strategist with limited hands-on design experience.

An experienced human-centered designer who thrives in ambiguity, creates structure, and turns complex service ecosystems into

clear experience direction. Collaborative workshop facilitator with strong stakeholder alignment skills. Valuable experience

includes B2B, industrial products, SaaS, connected services, IoT, telematics, fleet management, dealer ecosystems, or global

digital products.