Partner Operations Lead

Vercel

ABOUT VERCEL: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next. ABOUT THE ROLE: We are looking for a Director, Field Engineering Operations to join our Revenue Operations team. In this role, you’ll architect the systems, processes, and insights that enable a fast-growing Field Engineering organization to scale even more effectively. As a strategic partner to the VP of Field Engineering, you will own the operational backbone that enables our Solutions Architects, Developer Success Engineers, Customer Success Engineers, Technical Account Managers, and Professional Services teams to deliver outsized customer impact. You will build and lead a team that brings discipline to capacity planning, territory alignment, performance measurement, and customer lifecycle management— while constantly asking how we can use better tooling, smarter automation, and tighter feedback loops to make the organization faster and sharper. You will report to the Head of Revenue Operations, and the role will be hybrid in-office in San Francisco. If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday, even if the role is listed as remote. For location-specific details, please connect with our recruiting team. WHAT YOU WILL DO: * Own the end-to-end operational strategy for Field Engineering— designing and optimizing the processes, systems, and frameworks that enable the SA, DSE, CSE, TAM, and Professional Services teams to operate at scale and deliver measurable customer impact. * Build, lead, and develop a high-performing Field Engineering Operations team, establishing the function as a strategic pillar within the FE organization and a trusted partner to FE leadership. * Shape and iterate on how Field Engineering is organized and runs— driving changes to team structures, role definitions and RACI, and engagement models as the team scales, and pressure-testing those proposals with a deep understanding of people, process, and data. * Drive capacity planning, territory design, and resource allocation across Field Engineering— ensuring alignment with GTM teams and with sensitivity to unique regional coverage models across AMER, EMEA, and APAC. * Own the pre- to post-sales lifecycle framework, including technical win and onboarding forecasting, go-live tracking, and consumption ramp measurement— building the systems, processes and insights that give leadership visibility into customer time-to-value and FE team effectiveness. * Define and maintain the FE metrics and reporting infrastructure— developing KPIs, dashboards, and health scoring models that provide actionable insights on team performance, account engagement, and customer outcomes. ABOUT YOU: * 8+ years of experience in operations, strategy, or technical program leadership supporting field engineering, solutions, or customer-facing technical organizations at high-growth SaaS companies, with at least 3 years building and leading teams * Demonstrated experience standing up or scaling operational frameworks for pre-sales and post-sales technical teams (e.g., Solutions Architects, Sales Engineers, Professional Services, Customer Success Engineering) * Proficiency in core GTM systems and architecture (e.g. Salesforce administration and architecture, including custom objects, flows, reporting, and integration with ecosystem applications) * Track record of building territory planning, capacity modeling, and compensation design processes for technical field teams at companies with $100M+ ARR * You think in systems— you can assess a Field Engineering org end-to-end, identify where the biggest operational leverage points are, and translate that into a prioritized roadmap that helps us iterate, accelerate, and scale * Strong analytical instincts paired with a bias toward execution— you instrument what matters, make it visible and actionable, and use it to drive operating cadences that keep teams accountable * Proven ability to operate as a true partner to VP-level technical leaders— someone who earns a seat at the table by translating ambiguous org-level priorities into concrete operational plans and driving them cross-functionally with Sales, Finance, Product, and RevOps BONUS IF YOU: * Have experience building operations functions from the ground up within a Field Engineering or Solutions Architecture organization * Have worked in developer tools, infrastructure, or cloud platform companies with strong PLG and enterprise sales motions * Have experience with post-sales lifecycle management, including consumption-based pricing models, onboarding funnels, and customer health scoring frameworks * Have a point of view on how AI, automation, and internal tooling can fundamentally change how a technical field org operates— and have shipped something that demonstrates it * Are comfortable with technical tooling beyond Salesforce— e.g., writing SQL for ad hoc analysis, building lightweight internal tools, or partnering closely with GTM Engineering teams on platform builds BENEFITS: * Competitive compensation package, including equity. * Inclusive Healthcare Package. * Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. * Flexible Time Off. * We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $260,000-$300,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

Notion

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE Notion is accelerating investment in Partner and Consultant motions with the goal to scale growth meaningfully over the next several years. This role will lead strategy and execution across both self-service and sales-assisted business models, diving deep to support each motion while also working alongside business partners to drive program unification through mechanisms such as tiering, processes, systems, and incentive models. As Strategy & Operations Manager, you'll support Partner growth strategy design, translate strategies into annual investment plans, clear priorities and cross-functional dependencies, and help drive execution with velocity and rigor. You'll build and own core operating processes and frameworks — such as capacity and revenue models, reporting and KPI reviews — partnering with RevOps, Business Technology, Data, Finance, Product, and Go to Market teams to develop a strong operational foundation for the Partner program. Ultimately, you'll help our Partner Leadership team build programs that transform end user experience, accelerate Notion adoption, and drive ARR growth at scale. We’re looking for someone who is passionate about building, comfortable in undefined spaces, data- and process-driven, and brings expertise in the Partner and GTM operations space. WHAT YOU'LL ACHIEVE * Lead annual and semi-annual planning for the Partner org, including invest/divest recommendations, headcount and opex, OKRs, KPIs and incentives models * Build and own revenue and capacity models to inform investment decisions; Structure ambiguous problems through data, translating insights into clear recommendations * Design and run “rhythm of the business” operating cadences e.g. KPI and OKR reviews to drive the right decisions at the right time * Partner with BizTech and Data to define requirements, prioritize work, and deliver the systems, reporting and analytics capabilities needed to run the Partner business * Improve Partner process, working closely with Business Technology and Partner teams to improve end to end experience across Partner onboarding, lead gen, etc. * Evolve Partner operating processes and experiences; Identify bottlenecks and guide process optimization and automation * Guide and design data-backed strategies such as tiering, incentives, referral models and more SKILLS YOU'LL NEED TO BRING * Strong analytics and modeling capabilities: You structure ambiguous problems through data and distill insights into clear recommendations * Process-oriented mindset: You understand existing workflows and build processes and automation that create efficiency and accelerate business results * Impact orientation and ROI: You craft narratives that weigh benefits and tradeoffs, guiding leaders to the right decisions that will help them achieve their goals * Strong communication: You communicate effectively across audiences, functions and levels, including executive leadership * Cross-functional influence: You collaborate across teams, leveraging diverse expertise to drive results. You’re not afraid to zoom in and out, and roll up your sleeves to get things done * Project management: You translate strategies into clear milestones, goals, and dependencies while keeping stakeholders informed * Velocity mindset: You design pilots and experiments, success measures, and scale wins quickly * Partner expertise: You understand Partner and Consultant models, Go to Market functions, and what great operations looks like * 10+ years in Strategy & Operations, Business Operations, Analytics, or Consulting, with applied experience in tech/SaaS * You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. NICE TO HAVES * Hands-on experience with Partner systems * Advanced analytics, statistics background and/or SQL skills * Hands-on experience directly supporting executive leadership * Broader GTM operations experience (e.g. Sales, CS, CX, Marketing Ops) Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated base salary range for this role is $230,000 - $260,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy and NYLL 144. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Tripadvisor

People Operations Lead, Poland   About Tripadvisor  The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.   Role Purpose At Tripadvisor Group, our People Operations team is focused on building a transparent, collaborative, and high-performing employee experience. This role will translate global business priorities into practical, localized people processes and  strategies that support our growing Kraków hub and broader technical organization. This role is both strategic and hands-on. The successful candidate will serve as Tripadvisor’s senior local People Operations leader in Poland, acting as a trusted advisor to local business leaders, global People teams, and cross-functional partners while ensuring operational excellence and compliance with Polish employment law. Role Overview Tripadvisor is establishing Poland as a key hub for our global engineering and technical teams. We are seeking a pragmatic, highly autonomous HR leader who can build, execute, and scale people practices in a fast-moving environment. This is a broad, generalist role with significant individual contributor responsibility. This role will own local HR operations, employee relations, compliance, workforce enablement, and site culture initiatives, while partnering equally closely with global Centers of Excellence (including Talent Acquisition, Total Rewards, Legal, Payroll, and People Systems) and local senior leadership onsite to ensure Group consistency.  The ideal candidate is low-ego, execution-oriented, and comfortable moving between strategic advisory work and hands-on operational problem solving. They will bring deep Polish HR expertise, strong stakeholder judgment, and the ability to operate effectively with remote leadership and minimal day-to-day oversight. Most importantly, the ideal candidate will be equally adept at partnering with both local leadership and global HR Centers of Excellence. Job Location: Hybrid This role is a hybrid position that requires 1-2 days per week in our Krakow office What You’ll Do Key Responsibilities Local HR Leadership & Strategic Partnering * Serve as the senior People Operations partner for Tripadvisor’s Poland-based employees and leaders, with a particular focus on the Kraków technology hub. * Act as a trusted advisor to local business leaders and global People Operations teams, balancing business priorities with enterprise-wide people strategy. * Provide guidance on organizational design, workforce planning, team effectiveness, employee engagement, performance management, and talent development. * Partner with leaders to identify and address people-related risks, including employee burnout, retention challenges, manager capability gaps, and organizational change impacts. * Support the continued maturation of the Kraków site by strengthening local culture, operating practices, and employee experience. Polish Employment Law, Compliance & Risk Management * Serve as Tripadvisor’s primary subject matter expert on Polish employment law and HR compliance, in partnership with legal counsel. * Advise managers, People Operations, Legal, Finance, and G&A stakeholders on local employment matters before decisions are made, including terminations, notice periods, disciplinary processes, non-competes, working time, leaves of absence, and employment documentation. * Ensure local HR processes are compliant with the Polish Labour Code, ZUS requirements, and applicable employment regulations. * Partner with Legal and external advisors to monitor legislative changes and brief global People stakeholders on relevant updates before they take effect. * Proactively audit local policies, documentation, and practices to maintain readiness for Labour Inspectorate inspections and other compliance reviews. * Localize global HR policies and programs to ensure they are practical, compliant, and culturally appropriate for Poland. People Operations Execution * Own day-to-day People Operations delivery for Poland, serving as the accessible local HR point of contact for employees and managers. * Resolve employee and manager questions directly and efficiently, reducing unnecessary escalation through global or vendor channels, while also encouraging and influencing the use of the employee portal for self-service answers. * Handle sensitive employee relations matters with discretion, sound judgment, cultural awareness, and in-person trust where needed. * Execute and continuously improve employee lifecycle processes, including onboarding, offboarding, contract administration, benefits enrollment, employee documentation, and employment certificates. * Manage offer logistics and pre-employment documentation for Poland-based candidates in partnership with Talent Acquisition. * Identify opportunities to simplify, automate, and scale local HR workflows while maintaining a strong employee experience. Payroll, Benefits & Vendor Coordination * Provide any needed data to centralized Payroll team. * Support centralized HR COEs in compliance requirements related to payroll, ZUS, benefits, and employee records, working hands-on where needed until scalable processes are fully established. * Partner with Total Rewards and Finance on salary reviews, compensation frameworks, local benefits, and market benchmarking for Kraków and other Poland-based roles as needed. Talent, Performance & Workforce Enablement * Support managers through performance management, talent review, employee development, internal mobility, and progression processes. * Help managers navigate employee performance in a way that is both legally compliant and aligned with Tripadvisor’s values. * Roll out global People programs locally, including performance reviews, engagement surveys, learning initiatives, manager enablement, and cultural transformation efforts. * Adapt global program timing, messaging, and delivery where required by Polish law, market expectations, or local business context. HR Data, Systems & Analytics * Use Workday and other People systems to execute local HR workflows accurately and efficiently. * Using Visier, leverage HR data and analytics to provide insights on headcount, turnover, engagement, retention, organizational health, and workforce trends. * Use GenAI, to improve productivity, decision quality, and operational efficiency while understanding their limitations and risks. Operating Principles The successful candidate will embody Tripadvisor’s execution-oriented culture and demonstrate the following behaviors: Execution Is Our Edge * Take ownership from strategy through execution, ensuring work is completed with urgency, accuracy, and accountability. * Prioritize practical action over excessive analysis, while applying sound judgment to risk, compliance, and stakeholder impact. * Finish what can be completed today and maintain momentum on complex cross-functional work. No Problem Is Someone Else’s Problem * Own People Operations processes end to end, even when work crosses teams, functions, or geographies. * Navigate ambiguity, remove blockers, and know when to push with diplomacy versus when to build consensus. * Act as a reliable partner to senior stakeholders in Kraków and across the global organization. Low-Ego, High-Trust Leadership * Build trust through transparency, consistency, discretion, and follow-through. * Operate with humility and pragmatism, whether advising senior leaders or solving day-to-day administrative issues. * Work collaboratively across cultures, time zones, and functions while maintaining strong local accountability. AI-Forward, Judgment-Led * Use modern tools, including GenAI, to increase productivity, improve workflows, and enhance problem solving. * Apply clear judgment around data privacy, legal sensitivity, employee confidentiality, and the limits of automation. Skills & Experience  * 8+ years of progressive HR experience, including at least 3 years in a senior HR Business Partner, People Operations, or HR leadership role. * Deep, practical knowledge of Polish employment law, HR compliance, and local labor practices. * Experience supporting technology, engineering, e-commerce, travel, or other high-growth global organizations strongly preferred. * Proven track record of equally partnering with local leadership and centralized HR teams, many of which are not based in Poland * Demonstrated ability to operate independently with remote leadership and limited day-to-day supervision. * Strong generalist HR capability across employee relations, compliance, performance management, compensation partnership, employee lifecycle operations, and organizational design. * Proven ability to advise senior leaders while also executing hands-on operational work. * Full professional fluency in Polish and English. * Strong stakeholder management skills, with the ability to influence across local and global teams. * Practical experience using Workday for HR workflows, reporting, and employee data management. * Strong judgment, discretion, and professionalism in handling sensitive employee matters. * Comfort operating in a hybrid, global-first environment with evolving processes and priorities. Why Join Us This is a rare opportunity to shape the future of Tripadvisor’s presence in Poland and help build a critical hub for our global technical organization. This role will have a broad and meaningful scope, influence global People strategy, and build scalable practices that support both local employees and the wider business. This role is ideal for a senior HR leader who wants to combine strategic influence with hands-on impact in a growing, globally connected environment. What We Offer  * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.   Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.  Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.  We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.   We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!     #LI-AH1