Customer care & operations assistant

Soho House

The Role... The Sales & Operations Assistant supports the day-to-day operations and administration of the wholesale and outlet sales channels. Working closely with the Senior Sales Executive and cross-functional teams, this role is responsible for ensuring smooth order management, accurate reporting and excellent customer service across all accounts. Key Responsibilities.. * Responsible for the full administration support of the Wholesale and Clearance channels. * Own and master all internal order systems and be the go-to person for related operational requests. * Fill in weekly stock request for the Merchandising Team and own the assigned Stock Code status and movements * Produce commercial invoices and paperwork needed to dispatch POs ( in partnership with the logistic team and UK / US warehouse teams ) * Join the daily Wholesale Wip to track the POs journey from warehouse through to customer delivery, ensuring timely and accurate fulfilment. * Flag any logistic / operational risk to the weekly net sales target and escalate when appropriate. * Own weekly stock reports for both full price and clearance and be ready to always provide stock availability * Work closely with Operations and Logistics to organise the fulfilment of clearance POs and Containers * Prepare and issue customer invoices and credits while ensuring all customer portals are maintained and updated. * Provide timely and professional customer service, responding to related accounts queries and resolving issues efficiently. * Build positive working relationships with customer counterparts and internal stakeholders. * Own the product upload on marketplace platforms. * Support the coordination and execution of sample sales and off-price B2C activities. * Maintain accurate sales records, documentation and reporting across all systems. Skills & Experience * Previous experience in wholesale, sales support or customer operations, ideally within fashion, beauty or lifestyle. * Highly organised with strong attention to detail and the ability to manage multiple priorities. * Strong communication and interpersonal skills. * Excellent administrative and coordination capabilities. * Proactive and solutions-oriented mindset. * Strong Excel and reporting skills. * Ability to work collaboratively across multiple departments in a fast-paced environment. * Customer-focused with a professional and positive approach Benefits… Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. * Soho Friends Membership * 50% off Food & Drink, 7 days a week * Staff Room Rates * Private Health and Dental Care * Weekly Pay * Life Assurance * Up to 50% Staff Discount on Cowshed & Soho Home * In Office Dog Policy on Fridays * Season Ticket Loan * Christmas Office Closure * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

SMCP

SMCP - Sandro, Maje, Claudie Pierlot FT Sales Supervisor at SMCP (Sandro & Maje)  Location: Bloomingdale's, Palm Beach Gardens About SMCP:  At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.  Why SMCP:  SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.  To learn more about our global presence and values, visit our website at SMCP Global.   At SMCP, We Style Happiness at Work—Lead with Passion and Purpose!   As a Sales Supervisor, you’ll be at the forefront of creating outstanding client experience while mentoring and inspiring your team to achieve excellence. You’ll build meaningful relationships with clients and lead by example, delivering inspirational, authentic, and personalized service. Your passion for fashion and customer care will shine through as you style clients from head to toe, guiding them through a memorable shopping experience.  You’ll be responsible for reinforcing our branded customer service experience and leading the team in executing our sales and service initiatives. This includes educating customers about our products, helping them find the perfect selections, and ensuring they have an exceptional experience that keeps them coming back. You will also play a key role in creating a seamless operational flow, assisting with back-of-house processes, and contributing to the overall efficiency of the store.  In addition to driving sales and customer loyalty, you’ll mentor and coach your sales team, fostering a positive and motivating work environment. By modeling the behaviors that create lasting client relationships, you’ll help your team grow professionally and exceed performance expectations. This role is an excellent opportunity for those passionate about leadership and looking to grow into an Assistant Store Manager or other career advancement within SMCP.   What You’ll Do:  Leadership & Team Development  * Lead by example, setting the standard for clienteling and customer service.  * Coach and mentor associates to enhance selling skills, service techniques, and product knowledge.  * Foster a high-performing, motivated team culture.  Client Experience & Sales  * Build strong client relationships through personalized service and follow-ups.  * Provide expert styling guidance to create an exceptional shopping experience.  * Achieve personal sales targets while driving overall team performance.  Store Operations & Presentation  * Maintain selling floor standards to ensure a visually appealing and organized store.  * Oversee product replenishment, keeping inventory aligned with demand.  * Handle customer concerns professionally, turning challenges into positive experiences.  Operational Excellence  * Support back-of-house processes, including cash handling and KPI tracking.  * Assist with opening/closing procedures to ensure smooth daily operations.  * Drive sales and KPI success by fostering a results-driven environment.   Who You Are:  * 1–2 years of sales or service experience, preferably with some supervisory background.  * Passionate about fashion, with a keen eye for Parisian chic and luxury retail.  * A natural leader—confident, inspiring, and eager to mentor others.  * A strong communicator—friendly, outgoing, and persuasive.  * Social media savvy (a plus, but not required).  * Adaptable and flexible with scheduling to meet business needs.  * Ambitious and driven, with a desire to grow into an Assistant Store Manager role.  * Flexible availability, including evenings, weekends, and holidays, is required.    Join a Career That Fits Your Life: At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional. Your talent and dedication are rewarded with competitive base hourly pay, individual commission, and sales incentives. With our 50% shopping discount and seasonal wardrobe offering, you’ll always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution. We know that security and well-being matter. That’s why we provide comprehensive health, dental, life insurance, and disability coverage, an employer-matched 401(k), and paid time off (vacation, sick time, holidays)—plus paid parental leave and pet benefits. You’ll also have access to resources like our Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning, providing additional support for family planning and wellness. Through extensive product knowledge training, industry insights, and the opportunity to participate in our Retail Stylist Program, you’ll refine your expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you’ll discover a career that’s as fulfilling as it is inspiring. At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture, you’ll find a career that’s as rewarding as it is inspiring.   Ready to lead with confidence and style? Apply today and become part of the SMCP Dream Team!

Butternut Box

Role: Team Leader Career Step Level: Step level 3 Location: Blyth, Worksop   📣A bit about the role Do you have the passion and desire to constantly strive for better? Have genuine care for dogs, their humans and our team (squad members), want to create a best in class customer experience and all whilst making it a great place to work. Then this is the job for you! As a Production Team Leader, you will lead a team to deliver our production plan to feed our happy and healthy dogs. Doing this whilst driving high team performance, embracing all aspects of the culture and functional requirements, making continuous improvements and elevating us to the next level. Reporting into the Shift Operations Manager, you’ll support the daily operations and ensure our dogs are provided with the very best human-quality meals. A bit more detail Operational Requirements  * Accountable for our health and safety standards on shift, the upkeep and delivery through conducting daily Health and Safety audits with your Squad members, raising corrective actions to any nasties you may find and owning the resolution. * Be competent in completing thorough Accident Investigations through root cause analysis and completing near-miss reports. Ensuring that corrective actions are raised and closed out in a timely manner.  * Review training and development of staff through all areas of the kitchen by ensuring that Squad members are trained against relevant SOPs and other required training and documentation. * Ensure that labour is managed effectively to ensure production can be maintained through the management of holidays and absences. Proactively managing and identifying issues. * Quality & hygiene standards are increasingly important to us, so we ensure that GMP standards are maintained at all times. As well as verification of IMS checks from the cooking of our products to the cleaning of all our equipment.  * Provide supervision, support and leadership to the Production team in pursuit of key operational metrics of quality, output and waste. Ensuring that you are reactive in times of deviations from the agreed targets. * Have had some experience in leading continuous improvements and problem-solving initiatives, which contribute to savings within the department/company. Communication & Partnership * Be able to communicate clearly and effectively with the SLT team when needed, particularly in times when the Shift Operations Manager may be away from the business.  * Ensure daily handovers between departments are completed - ensuring the relevant detail is captured so each shift oncoming is a success.  * Work closely with the procurement and planning team to ensure meal output meets sales demand. * Work well with multiple functional teams, including People, Engineering, Technical, Warehouse and Order fulfilment to drive well thought-out and cohesive plans Our Culture & Values  * Understanding that squad member engagement drives operational excellence and People Leaders play a crucial role in making Butternut Box the best place they’ve ever worked. * Be present in the Kitchen, ensuring you are available to proactively support the team, help find solutions and take action to change.  * Messages and key communications are delivered to the teams and key stakeholders in a timely and accurate manner. You’ll have an excellent awareness of how your communication style impacts others, and you’ll tailor this to your audience.  * Confidently undertake meaningful and regular 1:1’s with Squad members, ensuring they feel heard and that their feedback is important to you. You’ll consider their career aspirations, skills and background and tailor your style to their needs. 🔎 A bit about you * Strong production background in an FMCG manufacturing environment * Experience in a high-speed volume manufacturing environment * Leadership experience with a broad working knowledge of relevant safety legislation * Pragmatic, adaptable, resilient and humble * Well-practised planning, organisation and scheduling skills * Someone who loves the pace and excitement of FMCG manufacturing * Hungry for a challenge and keen to build something from the ground up * Easily approachable with good interpersonal skills, with creative thinking and analytical skills * Drives for results, action-oriented, problem-solving, and priority setting * Loves dogs (naturally)   🐶  A bit about Butternut Delivering on our promise of "Fresh food, Happy dogs" requires operational excellence at every step. Our Doncaster site, made up of Rudie’s Kitchen (manufacturing) and Ace’s Pantry (Order Fulfilment and Warehouse) are where our meals are gently cooked, and then packed with care for our customers, through the people who manage our flow, quality, and distribution. We are moving beyond the scale-up phase of the operation to a place where excellence happens every day. To do this, we need forward-thinking individuals who see the big picture and want to play a hands-on role in a complex, fast-moving operation. If you believe dogs deserve better and you have the drive to help us deliver it, we want to hear from you.   🥳What's In It For You?🥳 * Enjoy 257.5 hours of holiday per year, plus an extra 8 hours for each year of service (up to 40 hours).* * 39 hours of pre-booked paws days to support good wellbeing and self-care.* * Enrollment into our EAP Telus offering free financial planning, counselling, mental health support and more * Unlock a £500 annual budget for personal learning and development. * Get discounted Private Medical Insurance and dental cover. * Discounted Gym membership with “MyGymDiscounts” helping you stay fit and healthy * Satisfy your taste buds with subsidised food from a variety of street food vans, and of course, pay day pizza! * Butternut branded uniform provided (fleece, footwear, hi-vis) * Enrolment into the company pension scheme and sick pay * Enhanced parental leave * Get discounted Private Medical Insurance with Aka Healthcare. * Private showers, changing facilities and dedicated locker space * Treat your furry friend with an employee discount on Butternut Box. * Comfy, bright and airy kitchen space with lunch making facilities and large screen TVs * Free tea, coffee, and fruit (and pay day pizzas) * Opportunity to grow, develop and learn with internal training programmes * Be part of an energetic and high performing team * Team socials & events * Refer a friend bonus of up to £500 * Say goodbye to parking woes with free parking and electric car charging. ‼️  A few things to note * There is no closing date for this role. However, we normally experience a high volume of applications so if you are interested we suggest applying as soon as possible. * We aim to respond to all applicants personally. Our recruitment team is small so do bear with us. * Butternut Box is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives. * We're not afraid of putting extra weight on candidates from underrepresented groups. We want strong, diverse teams built from different backgrounds, experiences, and identities. We're ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career. * You might know this role as a Shift Manager, Production Manager, Team Manager or Assistant Operations Manager, in Butternut Box we call this role a Team Leader * We are not looking for external agency support with this role.