Associate Operational Exam & Business Support Analyst (SMB)

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brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with

personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first

technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and

we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with

our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial

world.​

We are

seeking an Operations Control Analyst - SMB who will support the Vendor Relationship Manager in maintaining the operational

integrity and regulatory compliance of third-party vendors within the Small Business Lending unit. This role focuses on the

execution of the control framework, ensuring that vendor activities across the entire SMB lifecycle—including sales, servicing,

and collections—align with SoFi’s internal policies and external regulatory requirements.​

To assist the Vendor Relationship Manager - SMB in maintaining

the operational integrity of the Small Business Lending unit, the Operations Control Analyst — SMB will focus on the following

structured responsibilities:​

• Process Integrity and Resilience: You will execute consistent

monitoring and rigorous testing of vendor processes to ensure all workflows are thoroughly documented, testable, and capable of

supporting long-term operational resilience.​

• Risk Mitigation and Compliance: Working closely

with the Vendor Manager and the Operations Exam & Control Support Manager, you will assess vendor risk across customer

acquisition and servicing to ensure alignment with internal policies and regulatory requirements.​

• Data-Driven Insights: By utilizing advanced Excel or Google Sheets functions, you will analyze vendor-level performance

metrics to proactively identify operational friction, failure points, and critical control gaps.​

• Governance and Reporting Support: You will support the maintenance of the vendor governance model by updating

performance scorecards, tracking established escalation pathways, and preparing comprehensive data for formal performance

reviews.​

• Audit and Remediation Management: You will play a key role in preparing for audits and

regulatory exams, while also supporting the completion of Corrective Action Plan (CAP) remediation projects to ensure compliance

standards are met.​

• Strategic Cross-Functional Alignment: You will partner with the Vendor

Manager - SMB to ensure that all third-party operations remain strictly aligned with the evolving business strategy and internal

operational controls.​

• Experience: 3+ years in operations, program management, or lending operations (FinTech or

banking background preferred).​

• Technical Skills: Advanced proficiency in Excel/Google Sheets for data analysis and PowerPoint/Google Slides

for management-level reporting.​

• Analytical Rigor: Strong ability to translate complex

performance metrics into actionable business insights and risk assessments.​

• Communication:

Effective verbal and written communication skills for collaborating across highly cross-functional teams.​

• Experience with Powerpoint/Google Slides, ability to effectively create presentations and present to

management​

• Regulatory Knowledge: Familiarity with risk frameworks, compliance expectations, and

operational controls within a regulated financial environment.​

Nice to

have:​

Compensation and Benefits​

The base pay range for this role is listed below. Final base pay offer will be determined based on

individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits

at SoFi ​page!

SoFi provides equal

employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including

religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and

conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over),

physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic

information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.​ The Company hires the best qualified candidate for the job, without

regard to protected characteristics.​ Pursuant to the

San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction

records.​ New York applicants: Notice of Employee Rights​ SoFi is committed to an inclusive culture. As part of this commitment,

SoFi offers reasonable accommodations to candidates

with physical or mental disabilities. If you need accommodations to participate in the job application or interview process,

please let your recruiter know or email accommodations@sofi.com.​ Due to insurance

coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.​ Internal Employees​

If you are a current employee, do not

apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.