Stories have the power to make the ordinary extraordinary. They help us think bigger, see beyond ourselves, and deepen our
connection with others.
As one of the world’s leading audiobook and e-book streaming platforms, Storytel brings unlimited listening to millions of users
across 25 markets. We’re at the forefront of digital storytelling, driven by a vision to make the world a more empathetic and
creative place.
Ready for your next chapter? We’re looking for a Danish speaking Customer Support Representative to join our team in Customer
Support at the Copenhagen Office!
About the role
We are looking for a Customer Support Representative with Danish language skills to assist our customers with incoming inquiries
regarding our products and services. You’ll be a part of our Customer Support team, reporting to the Customer Support Manager.
To be successful in this role, you should be an excellent communicator who’s able to earn our customers' trust. You will be in
direct contact with the customers through email and social media. You also will be accountable for troubleshooting any problems
and issues occurring to the customers regarding our products.
Responding to customer queries in a timely and accurate way, via our support channels and social media.
Identifying customer needs and helping customers use specific features
Analyzing and reporting product malfunctions
Monitoring customers’ reviews and answering them in a polite manner aiming to provide the information requested
Reaching the set KPI’s
ABOUT THE TEAM
You'll join a global support team of 15, working closely with both local and global colleagues. Your primary focus would be
assisting our Danish customers but you’re also expected to assist our other global customers as well.
Our support structure includes local agents in major markets, while smaller markets receive support in English or via translation
tools.
We foster a collaborative environment with regular team meetings, knowledge-sharing sessions, and opportunities for
cross-functional collaboration. We work towards multiple KPIs, with customer satisfaction as our main focus. To ensure high
customer satisfaction, we believe it’s important that we work closely with other departments, to enhance the customer experience.
ABOUT YOU
To enjoy this role, we think that you're a person with a positive attitude who takes great responsibility for your own decisions
and at the same time has the ability to work closely with your team members and the rest of your colleagues at Storytel.
Experience in the customer support field or similar service role.
Excellent communication and problem-solving skills.
Patience when handling tough cases.
- Excellent communication skills in Danish and English, both written and spoken. Swedish and/or any of the other nordic
languages, would also be meritable.
Used and able to troubleshoot problems.
JOIN A WORLD OF STORIES
At Storytel, we’re a team of creative story lovers who thrive on collaboration and new ideas. Our workplace is friendly, dynamic,
and full of opportunities to experiment and make an impact. We believe in trust, flat hierarchies, and empowering you to grow with
us.
Does this sound like your next story? Simply fill out the application form and share your CV – no cover letter needed. Answer a
few questions, and you’re all set. We want your application as soon as possible, as the role will be filled as soon as we find the
right candidate.