Identity & Access Management Analyst

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with

a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've

come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

Identity &

Access Management Analyst ​

Join our dedicated 3-person Identity and Access Management (IAM) team within our

broader technology department. In this role, you will work cross-functionally across Security, HR Ops, Privacy, and IT to manage

critical access and secure resources enterprise-wide. We foster a healthy, transparent, and highly collaborative environment where

you can work with state-of-the-art tech and leverage our AI investments to innovate in the IAM space.

As an  Identity

& Access Management Analyst you will  take ownership of the day-to-day disciplines that govern how colleagues

access the systems they need. Working directly within the wider IT Operations and Identity & Access Management function,

you will run the joiner, mover, and leaver processes, handle incoming access requests, administer privileged access, and support

access reviews and audit evidence that keep us compliant. Your efforts will  directly shape how quickly and securely our team

members get the access required to do their best work.

In this hands-on operational role, you will quickly broaden

your scope into application onboarding, connecting new tools with  Single Sign-On (SSO) and automated user provisioning

(SCIM). You will collaborate closely with IT Operations, Security, and application owners across the business, all while receiving

support from senior team members on more complex work.

• Access Administration & Ticketing: Serve as the operational contact for

IAM ticketing, managing end-to-end user access lifecycles, including ticketing queues, approvals, and access provisioning, while

driving process improvements through automation.

• Guide Joiner, Mover &

Leaver Journeys: Partner with teams to ensure colleagues have smooth, timely access on day one and that permissions are

updated or removed seamlessly as roles change or people move on.

• Lifecycle

Management: Partner closely with HR Ops on employee and contractor onboarding and offboarding, flexibly adapting to

frequent last-minute changes in start dates or employment scope.

• Application

Onboarding & Configuration: Perform basic technical configurations when integrating new SaaS platforms and tools,

including setting up Single Sign-On (SSO), defining access groups, and establishing initial authorization levels.

• Stakeholder & Vendor Engagement: Collaborate directly with internal system owners

and third-party vendors to troubleshoot access issues, configure SAML integrations, and manage platform permissions.

• Manage Elevated Permissions: Administer privileged and administrative access,

ensuring elevated permissions are time-bound, justified, and regularly reviewed.

• Maintain Reliable Identity Data: Govern group memberships, access roles, and HR system integrations to ensure

identity data remains accurate across systems.

• Support Audit Readiness:

Run periodic access reviews and compile documentation for audit requests (such as SOC 2) for systems in scope.

• Solve Access Challenges: Support colleagues when access issues arise, looking into root

causes to build lasting, friendly solutions rather than short-term fixes.

• Automate & Streamline: Connect applications to Microsoft Entra ID using standards like SAML, OAuth 2.0,

OpenID Connect, and SCIM where supported. Follow clear, manual processes with proper checks where SCIM isn't supported, and look

for repetitive tasks that can be simplified or automated.

• Identity Experience: Background in an IT or Identity & Access Management

role using a modern identity provider. Experience with Microsoft Entra ID is a plus, but experience with a comparable platform is

welcome.

• Care for the Details: Practical experience handling joiner,

mover, and leaver work, access requests, or user administration, with an appreciation for why accurate access matters to people’s

day-to-day work.

• Familiar with Modern Security: Comfortable with access

controls like multi-factor authentication and conditional access, as well as modern sign-in options—from one-time codes to

authenticator apps, passkeys, and certificates—and why some offer stronger protection.

• Security & Audit Mindset: Comfortable viewing access through a security and compliance lens, understanding

the value of clear evidence and audit trails.

• Single Sign-On (SSO)

Knowledge: Practical experience configuring enterprise SSO alongside vendors or app owners—backed by an understanding of

SAML and OAuth 2.0—or a strong desire to learn them.

• Curious

Problem-Solver: Able to independently analyze and troubleshoot sign-in flows to pinpoint integration issues before

escalating.

• Automation-Oriented: Exposure to automated user provisioning

(SCIM), or an understanding of the concepts with an eagerness to build on them. Comfortable with scripting or excited to

learn.

• Clear & Empathetic Communicator: Able to communicate

thoughtfully with colleagues across different departments—whether explaining why a request was declined or walking an application

owner through a setup.

• Methodical & Mindful: Thoughtful and precise

in your approach, recognizing that identity work carries a low tolerance for mistakes and directly impacts the team

experience.

• A range of flexible working

options to dedicate time to what matters to you

• Competitive compensation package + bonus
• 25 days holiday per

year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)

• Two (paid) volunteering days a year

to spend your time giving back to the causes that matter to you and your community

• Rich learning and development

opportunities are supported through the Trustpilot Academy and Blinkist

• Comprehensive health package, pension, and full

access to Headspace, a popular mindfulness app to promote positive mental health

• Paid parental leave
• Central

office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a

coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at

an affordable price

• Regular opportunities to connect and get to know your fellow Trusties, including company-wide

celebrations and events, ERG activities, and team socials

• Opportunity to join the Trustpilot Social Club for a small

monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms

• Employee

discounts to restaurants and shops

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of

trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help

consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 350 million

reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the

numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam,

Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of

what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we

respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With

vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse

perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it

real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by

you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us

at the heart of trust.​

Trustpilot is committed to creating an inclusive environment where people from all

backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all

applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression,

sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information

is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as

necessary for the uses and disclosures stated in our Privacy

Policy.

If you have a disability and would like to discuss any adjustments you might

need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our

Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish

to apply for.