Warehouse Operations Manager

AT ROHLIK, WE GROW FAST — AND THAT GROWTH ONLY WORKS WHEN OPERATIONS, PROCESSES AND PEOPLE MOVE TOGETHER. NOW WE’RE LAUNCHING A BRAND-NEW, HIGHLY AUTOMATED FULFILLMENT CENTER, AND THAT CREATES A RARE OPPORTUNITY: TO JOIN A SITE FROM THE VERY BEGINNING AND HELP SHAPE HOW IT WORKS FROM DAY ONE. WE’RE LOOKING FOR AN OPERATIONS MANAGER WHO WILL LEAD A CORE SHIFT, MANAGE A TEAM OF AREA MANAGERS TO DRIVE HIGH PERFORMANCE, AND HELP TURN A NEW BUILDING INTO A HIGH-PERFORMING OPERATION. THIS IS THE KIND OF ROLE WHERE YOU DON’T INHERIT YEARS OF LEGACY. YOU HELP BUILD THE SETUP, INFLUENCE THE STANDARDS, AND LEAVE A VISIBLE FOOTPRINT FROM THE START. WHY THIS ROLE IS EXCITING * You’ll join at the launch of a new fulfillment center, which means real influence from day one. * You won’t just maintain existing ways of working — you’ll help build, shape and establish operational processes from scratch. * A new site means new teams, new automation tech, new habits and a real chance to set the culture the right way from the beginning. * You’ll work at the intersection of leadership, automation, shift-level performance and continuous improvement. * You’ll collaborate closely with cross-functional teams like OpEx, Automation, HR, IT, and Transport to solve live challenges. * This is a role for someone who thrives on startup energy, likes dynamic situations, visible impact and building something that will scale. WHAT YOU’LL DO As Operations Manager, you will lead a core shift, managing a team of Area Managers to drive high performance across safety, quality, and productivity. You will: * Own the shift: Drive shift-level operational performance, safety compliance, and labor management * Lead & develop: Coach, mentor and scale your team of Area Managers, ensuring optimal staffing, skills, and readiness * Work with cross-functional teams (Automation, OpEx, HR, IT, Transport) to solve live challenges and align resources * Monitor site KPIs, conduct root-cause analyses, and champion a continuous improvement culture * Support implementation of new processes, tools and automated systems across the fulfillment center * Drive standardisation, safety compliance and best-practice adoption in a new operational environment * Support operations during peak periods, weekends and holidays with hands-on problem-solving * Build an environment with stronger standards, better processes and an engaging, high-energy culture from Day 1 * Drive your shift to successful outcomes and help teams adopt new ways of working smoothly and consistently WHAT WE’RE LOOKING FOR * 2+ years of experience in operations, logistics or manufacturing management * Proven track record of managing teams (20+ ppl) in fast-paced environments * Strong analytical mindset, data-driven decision-making and problem-solving approach * Excellent communication, coordination and leadership skills * High school leaving exam (Abitur/Matura) or higher education * Proficiency in English, Czech is a plus not mandatory * Availability to work regular business hours, Monday through Friday, with occasional Saturdays to support operational needs Nice to have: * University degree or MBA in a related field * Experience with Lean, Six Sigma or continuous improvement methodologies * Experience with WMS tools and high-volume automated fulfillment operations WHAT’S IN IT FOR YOU * Fair reward – You’ll get an attractive fixed salary, with no bonus games or politics. Great work deserves clear and fair recognition. * Good food every day – You can enjoy a free lunch every day, plus fresh fruit and vegetables at work. Because good food fuels good work. * Extra time off – We know rest matters. In addition to statutory vacation, you can also take extra paid time off by agreement, always with shift planning and operational needs in mind. * Xtra membership – You’ll get free Xtra membership and 10% cashback on all purchases on Rohlik.cz. * Sport & wellbeing – Stay active through company sports challenges or a subsidised Multisport card. * A safe work environment – You’ll work in a modern warehouse with the equipment and support you need to do your job well and safely. * A team that pulls together – Collaboration matters in warehouse operations. You’ll be part of a team where people support each other, keep the pace and handle daily operations together. * Work that matters – Thanks to your work, fresh food reaches thousands of customers on time. Every well-delivered change has a real impact on how the site performs every day. #LI-FK1

ABOUT GROVER Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste. To continue this incredible adventure, we are currently looking for Warehouse Operations Team Leads to join our talented Circular Supply Chain team full-time (40 hours/week) onsite 5 days a week in the Berlin Metropolitan area. Reporting to the Warehouse Operations Manager, you are the driving force on the warehouse floor. Your core objective is to oversee your team and the seamless, day-to-day execution of inbound, picking, packing, shipping/outbound, and inventory processes, ensuring operations run smoothly, inventory remains accurate, and the team is fully trained and motivated to meet daily targets. 🎯  What you will contribute: * Team Leadership: Provide direct supervision and leadership to the fulfillment, inbound, and outbound warehouse teams of up to 15 direct reports. * Daily Operations: Lead daily floor operations to ensure seamless order flow and manage device-specific movements, maintaining a steady and efficient operational pace. * Mentorship & Onboarding: Train, onboard, and mentor warehouse staff, ensuring they are fully equipped to meet performance, safety, and quality standards. * WMS Floor Expert: Act as the floor expert for handheld Warehouse Management Systems (WMS) and scanning systems, ensuring strict inventory accuracy through regular monitoring and immediate error correction. * Process Optimization: Monitor team performance and support the Operations Manager in eliminating bottlenecks and implementing process improvements. * Safety & Compliance: Ensure all team members strictly adhere to Standard Operating Procedures (SOPs) and safety compliance guidelines on the warehouse floor, including German load-handling standards (Lastenhandhabungsverordnung). 🤝 What you bring: * Experience: Proven hands-on experience in a warehouse, logistics, or fulfillment environment - ideally in an e-commerce or consumer electronics setting. * Leadership Track Record: Previous experience in a supervisory, team lead, or staff training role. * Technical Expertise: Expert-level practical knowledge of handheld Warehouse Management Systems (WMS), barcode scanning systems, and digital inventory tracking. * Process Knowledge: Deep understanding of high-velocity inbound, picking, packing, and outbound fulfillment processes. * People Skills: Strong leadership skills with the ability to motivate, direct, and clearly communicate with a diverse team of warehouse associates. * Safety Mindset: High attention to detail, a commitment to precise inventory accuracy, and an understanding of safe ergonomic practices on the floor. * Languages & Licenses: Fluent in both German (B2 at a minimum) and English, with other languages considered a strong plus. A forklift driving license (Flurförderzeugschein) is a strong asset. 🚀 THE GROVER WAY - HOW WE DRIVE SUCCESS:  * Own It: We take ownership seriously and define what success looks like. We drive shared ownership and don't wait - we drive. We keep one another accountable and take responsibility when issues arise. * Challenge, Decide, and Commit: We engage in proactive support, active listening, and healthy conflict to reach the best outcomes. We value diverse perspectives and, once a decision is made, we commit to it fully. * Empower and Grow: We enable, trust, and coach one another toward high performance, always thinking and acting like owners. We seek growth, apply feedback, and support the development of our peers. * Respect, Transparency, and Clarity: We strive for clear, respectful, and open communication with no surprises. We simplify complex information so everyone knows the "what, why, and how". ❤️‍🔥 What you will love about us: * BVG monthly discount to drive you everywhere in Berlin * Mental health support with Nilohealth * Physical health support with Urban Sports Club * Annual learning budget of 750€  * Exclusive Grover Tech discount for you & your loved ones * A diverse global team of 75 nationalities (and counting!) - genuinely the nicest group of colleagues who will soon become friends Embark on a rewarding journey with the Grover Rocketship, where your impact is felt, and together, we cultivate a more circular world. 💚 We are looking forward to e-meeting you! 🚀