Waiter/ Waitress - Kettner's Townhouse, Central London

Soho House

Waiter/Waitress Job Purpose As a Waiter/Waitress with Soho House, your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact  Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill, in line with our steps of service.  Key Accountabilities: * To greet members as they settle down at their table and introducing them to menus.  * To ensure tables are set up before seating members and offering them water or drinks. Water is topped up throughout their stay.  * To take members’ orders using the and deliver them to the kitchen staff for preparation. * To confirm food items, match the orders and deliver them to the correct table.  * To correctly open bottles of wine or champagne and pouring for members, ensuring glasses are topped up throughout their stay. * To provide service and accountability for designated section. * To check with members if they have any allergy of dietary requirements.  * To possess a strong understanding of the food and drink menu in order to make recommendations on pairings and any other specific member requests.  * To engage with member, check if they are satisfied with their visit, including food and drink and if they need anything else.   * To log and recall member preferences and accommodate special requests where possible to creative a positive outcome that will result in a memorable member  * To perform opening and closing procedures including but not limited to the set up and break down of stations.  * To maintain a spotless and pristine working environment.   * To provide members with the bill and processing payment. * To attending regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.    * To support with running food from the kitchen and drinks for the bar to the tables when needed.   * To wipe down tables after members have left resetting the restaurant and club space.  * To resolve or escalate member complaints, handling all member interactions with the highest level of hospitality and professionalism.   * To actin all matters related to safety, security, satisfaction and wellbeing of employees and members.   * To assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality. Requirements: A successful Waiter/Waitress for Soho House will ideally have up to 1-2 year’s experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.   * Passion for Food, drink and hospitality  * Strong attention to details * Excellent customer service * Fluent in English * Organised and reliable * Ability to handle feedback to achieve member satisfaction * Ability to multitask and work in a fast-paced environment * Ability to understand and follow written and verbal instructions Physical Requirements:  * Must be able to seize, grasp, turn and hold objects by hand * Able to work on your feet for at least 8 hours * Occasionally kneel, bend, crouch and climb as required Benefits: * RAL: € 23.739,00 * Staff Canteen * Soho Friends Membership * Monthly Staff Screenings & Staff Gym Classes * 50% Discount on Cowshed Spa * 50% F&B Discount * Global Benefits: Any Bedroom, Any House, $100 per night * 50% Discount Public Restaurants * Birthday Gift: 1 day OFF+Voucher * House Hero and Introduce a Star Program * Corporate Benefits (access discounts platform)

The Social Hub

Your Mission, Should You Choose to Accept It  You’re the energy in the room and the friendly face guests remember. As a Waiter/Waitress at The Social Hub, you keep service flowing with confidence, speed and genuine warmth. You’ll jump between tables, bar, kitchen and colleagues, keeping everything smooth, connected and fun. Our guests come from everywhere, and you love making each one feel at home. You’ll join a tight team that knows how to work hard, laugh hard and bring good vibes to the Hub.   In Case You Don’t Know Who We Are  Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.  What You’ll Do * Welcome guests with energy and make them feel instantly at ease  * Take orders, serve dishes and share menu recommendations with confidence  * Keep the floor running smoothly by spotting what’s needed before anyone asks  * Communicate clearly with bar and kitchen so every dish and drink lands perfectly  * Handle questions, requests and small hiccups with calm, friendly problem solving  * Keep your station clean, organised and ready for action  * Support colleagues during busy moments and create a great team rhythm    What You’ll Have  * You have a natural feel for hospitality and love creating good moments * You bring at least 1 year of restaurant or hospitality experience  * You have great communication skills and enjoy connecting with people  * You manage multiple tasks without losing your cool  * You speak English and Spanish; any extra languages are a plus * You take pride in a clean, professional appearance as well as a positive attitude and enjoy being part of a supportive team  What We Offer:  * The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future    * The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change    * The chance to learn and grow in your role with the potential for future growth    * Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!    * A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff    Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

The Social Hub

Your Mission, Should You Choose to Accept It  You’re the energy in the room and the friendly face guests remember. As a Waiter/Waitress at The Social Hub, you keep service flowing with confidence, speed and genuine warmth. You’ll jump between tables, bar, kitchen and colleagues, keeping everything smooth, connected and fun. Our guests come from everywhere, and you love making each one feel at home. You’ll join a tight team that knows how to work hard, laugh hard and bring good vibes to the Hub.   In Case You Don’t Know Who We Are  Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.  What You’ll Do * Welcome guests with energy and make them feel instantly at ease  * Take orders, serve dishes and share menu recommendations with confidence  * Keep the floor running smoothly by spotting what’s needed before anyone asks  * Communicate clearly with bar and kitchen so every dish and drink lands perfectly  * Handle questions, requests and small hiccups with calm, friendly problem solving  * Keep your station clean, organised and ready for action  * Support colleagues during busy moments and create a great team rhythm What You’ll Have  * You have a natural feel for hospitality and love creating good moments  * You bring 1–2 years of restaurant or hospitality experience, or strong enthusiasm to learn  * You have great communication skills and enjoy connecting with people  * You manage multiple tasks without losing your cool  * You speak English and Italian; any extra languages are a plus  * You take pride in a clean, professional appearance  * You bring a positive attitude and enjoy being part of a supportive team  What We Offer:  * The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future    * The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change    * The chance to learn and grow in your role with the potential for future growth    * Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!    * A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff    At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best. * Starting salary: € 23.830,90 Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.