Customer Success Executive

Customer Success Executive

Carwow

CUSTOMER SUCCESS EXECUTIVE OUR MISSION Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer. What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. WHY JOIN US? We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans! As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility – building new experiences, launching new titles and listening to drivers. Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!). Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in! CUSTOMER SUCCESS @ CARWOW We are seeking a dynamic and driven Customer Success Executive to join our Sell My Car team. In this role, you will be crucial in guiding car sellers through the Carwow auction process, ensuring a smooth and successful experience for them while maximizing their chances of selling their vehicles. You'll combine your communication skills with a customer-centric approach to build rapport with sellers and ensure they are fully informed and confident throughout the process. KEY RESPONSIBILITIES * Manage a lead pipeline of potential customers looking to sell their car via our online auction. * Review car listings uploaded by sellers for accuracy and completeness, working proactively with sellers to address any omissions or errors before their car enters the auction. * Utilise and build your industry knowledge to provide expert advice and guidance to customers, balancing their price expectations with market realities to maximize their chances of a successful sale. * Clearly explain the Carwow auction process to sellers, ensuring they understand each step and are committed to selling their car through our platform. * Handle negotiations & customer objections. * Communicate effectively with sellers via phone, email, live chat, and SMS, addressing any questions or concerns. * Maintain accurate records of all interactions with sellers, ensuring seamless handovers to other teams as needed. * Working within a team to Contribute to the overall performance by consistently meeting individual targets against vehicles listed & Pipeline conversion. * Collaborate with cross-functional teams to provide insights and feedback, contributing to the overall growth and success of Carwow. KEY REQUIREMENTS * Experience working within a target focused environment and managing a pipeline independently. * Excellent communication skills, both written and verbal, with the ability to build rapport with sellers from diverse backgrounds. * A proactive and customer-focused approach, with a genuine desire to help sellers achieve their goals. * Strong attention to detail and organizational skills to ensure listing accuracy and efficient follow-up. * Ability to work independently and as part of a team, contributing to a positive and collaborative work environment. * Comfort working with various communication channels, including phone, email, live chat, and SMS. * Flexibility to work within the team's operating hours of 9 am-7 pm, Monday to Sunday, on a rotating shift basis (37.5 hours per week). * Hybrid working available, with a minimum requirement of 3 days per week in the office. * Enthusiasm for the automotive industry is a plus. BENEFITS * Competitive salary + commission * Company share options * Enhanced holiday package * 28 annual leave days * 1 day for your wedding * 1 day off when you move house - because moving is hard enough without work! * For your third year anniversary, get 30 days of annual leave per year * For your tenth year anniversary, get 35 days of annual leave per year * Option to buy 3 extra days of holiday per year * Pension scheme via Royal London * Vitality Private Healthcare * Life Assurance for (even more) peace of mind * Monthly coaching sessions with Spill - our mental wellbeing partner * Work from abroad for a month * Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies * Bubble childcare support and discounted nanny fees for little ones * The latest tech (Macbook or Surface) to power your gif-sending talents * Up to £500/€550 home office allowance for that massage chair you’ve been talking about * Generous learning and development budget to help you master your craft * Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.

Customer Success Executive

Carwow

THE CARWOW GROUP Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer. What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.  In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. WHY JOIN US? We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans! As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility – building new experiences, launching new titles and listening to drivers. Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!). Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in!  THE ROLE  We are seeking a dynamic and driven Customer Success Executive to join our Sell My Car team. In this role, you will be crucial in guiding car sellers through the Carwow auction process, ensuring a smooth and successful experience for them while maximizing their chances of selling their vehicles. You'll combine your communication skills with a customer-centric approach to build rapport with sellers and ensure they are fully informed and confident throughout the process. WHAT YOU’LL DO * Manage a lead pipeline of potential customers looking to sell their car via our online auction. * Review car listings uploaded by sellers for accuracy and completeness, working proactively with sellers to address any omissions or errors before their car enters the auction. * Utilise and build your industry knowledge to provide expert advice and guidance to customers, balancing their price expectations with market realities to maximize their chances of a successful sale. * Clearly explain the Carwow auction process to sellers, ensuring they understand each step and are committed to selling their car through our platform. * Handle negotiations & customer objections. * Communicate effectively with sellers via phone, email, live chat, and SMS, addressing any questions or concerns. * Maintain accurate records of all interactions with sellers, ensuring seamless handovers to other teams as needed. * Working within a team to Contribute to the  overall performance by consistently meeting individual targets against vehicles listed & Pipeline conversion. * Collaborate with cross-functional teams to provide insights and feedback, contributing to the overall growth and success of Carwow. WHAT YOU’LL NEED    * Experience working within a target focused environment and managing a pipeline independently. * Excellent communication skills, both written and verbal, with the ability to build rapport with sellers from diverse backgrounds. * A proactive and customer-focused approach, with a genuine desire to help sellers achieve their goals. * Strong attention to detail and organizational skills to ensure listing accuracy and efficient follow-up. * Ability to work independently and as part of a team, contributing to a positive and collaborative work environment. * Comfort working with various communication channels, including phone, email, live chat, and SMS. * Flexibility to work within the team's operating hours of 9 am-7 pm, Wednesday to Sunday (40 hours per week). * Hybrid working available, with a minimum requirement of 3 days per week in the office. * Enthusiasm for the automotive industry is a plus. WHAT’S IN IT FOR YOU * Hybrid working * Competitive salary to fund that dream holiday to Bali * Share options - when we thrive, so do you! * Private Healthcare, for peace of mind * Meal allowance * Monthly coaching sessions with Spill - our mental wellbeing partner * Enhanced holiday package, plus Bank Holidays  * 28 days annual leave * 1 day for your wedding * 1 day off when you move house - because moving is hard enough without work! * For your third year anniversary, get 30 days of annual leave per year * For your tenth year anniversary, get 35 days of annual leave per year  * Option to buy 3 extra days of holiday per year   * Work from abroad for a month * Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies * The latest tech (Macbook or Surface) to power your gif-sending talents * Up to £500/€550 home office allowance for that massage chair you’ve been talking about * Generous learning and development budget to help you master your craft * Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for * Refer a friend, get paid. Repeat for infinite money Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.

Senior Customer Success Executive - Enterprise

GWI

AS OUR SENIOR CUSTOMER SUCCESS EXECUTIVE YOU’LL: BE RESPONSIBLE FOR HELPING CLIENTS TO ACHIEVE THEIR DESIRED OUTCOMES THROUGH THE ADOPTION AND PRACTICAL APPLICATION OF OUR PRODUCT AND DATA SETS. THIS IS ACHIEVED THROUGH PROACTIVE RELATIONSHIP BUILDING, EDUCATION, AND CONSULTATIVE SUPPORT. YOU WILL LEAD AND MANAGE A PORTFOLIO OF OUR ENTERPRISE CLIENTS, HELPING THEM TO REALISE VALUE AND SUPPORT GROWTH. * Establish and maintain strong relationships with key stakeholders and end users within each of your accounts * Consult clients on how to solve challenges / achieve desired outcomes with GWI. * Create success plans to drive adoption and track the achievement of desired outcomes. * Identify and feedback growth opportunities with your AM counterparts * Pull, analyze, and deliver regular usage reports for each of your accounts. * Forecast risk with account manager and develop a plan to mitigate * Working closely with other internal teams to help deliver custom projects and strategic workshops * Be the voice of the customer and channel feedback to relevant departments.   WHAT DO I NEED TO BRING WITH ME? You’ll need to be able to demonstrate the core skills this role requires. Here’s what the team will be looking for in you:   * Strong interpersonal skills and experience building strong internal and external relationships * Strong Analytical skills with a high attention to detail. * Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption * Ability to bring data to life with stories and present with confidence. * Passion for building trust and communicating effectively with customers * Ability to work autonomously and look for improvements in ways or working and processes * Natural ability to switch between different roles and wear different hats.  * Highly organized and able to juggle multiple tasks with competing deadlines * Customer focused mindset, with a natural ability to relate to clients and understand their issues - while delivering a high level of customer service.   Equally important is attitude. We want people who think big (to make an impact), ask why (to find a better way), and show respect (to everyone, at every level, all the time). Those are our values, and they’re a big part of what we’re looking for in you. WHY JOIN US * Build strategic relationships with the biggest agencies and brands in the world * Partner with Account Managers, Product Managers, and Leaders to be at the forefront of developing best-in-class playbooks to drive adoption of our AI tools * Be part of a mission-driven, customer-first culture that values innovation, collaboration, and commercial results   WHAT WE OFFER 🧘 At GWI, you’ll find meaningful work, visible impact, and a culture that empowers you to do your best. Our package includes: * Time to recharge – 25 days’ annual leave, plus office closures over the holidays. * Health & wellbeing – Health cash plan, enhanced family benefits, carer days, and mental health support. * Financial benefits – Competitive salary, 4% pension matching, and recognition programs that celebrate success. * Flexibility & balance – Flexitime, early Friday finishes, hybrid and remote options, plus a “work from home” budget. * Career growth – Accredited learning, leadership development, and global career mobility. * Community & impact – DE&I initiatives, volunteering opportunities, donation matching, and payroll giving. Put all that together and GWI is the friendliest, most fulfilling place any of us has ever worked.   DIVERSITY, EQUITY & INCLUSION 🫶   Diversity is fundamental to who we are—both as a data company and as a workplace. Our data reflects global realities, and so must our teams. We strive to ensure our workforce is as diverse and inclusive as the insights we provide to our clients. As a Disability Confident employer, we welcome applications from disabled candidates and are committed to providing all necessary adjustments during the hiring process. We also actively encourage applications from underrepresented and marginalized communities. At GWI, you will find a place where you can contribute meaningfully, grow professionally, and belong fully.   #li-hybrid #LI-LV1