Customer Support Agent to TaxiCaller
TaxiCaller is on a mission to transform the transportation industry, providing cloud-based dispatch and booking solutions to taxi and transport companies around the world. We’re growing steadily, profitable, and supporting customers across multiple continents every day.
We are now looking for a new Customer Support Agent to join our team in Linköping.
This is a great opportunity for someone who enjoys structure, organisation and working in a fast-moving software environment, even if you don’t come from a technical background.
About the role
In this role, you’ll support our customer support organisation with a mix of operational, administrative and support-related tasks that help keep things running smoothly behind the scenes.
Your daily work will include customer account administration, onboarding-related tasks, quality assurance checks and helping maintain internal documentation and support resources. You’ll also assist different teams with follow-ups, coordination and general operational support when needed.
The role is ideal for someone who is organised, detail-oriented and comfortable working with modern software and digital tools. You do not need a technical education or previous experience in software development, but you should feel comfortable using computers, email systems, mobile devices and online platforms.
This is considered an entry-level position, and we care more about mindset, reliability and willingness to learn than formal qualifications.
We think you’ll fit well in this role if you:
- Are organised and pay strong attention to detail.
- Enjoy structured tasks and working methodically.
- Are curious and interested in learning how software platforms work.
- Communicate clearly and professionally in English, both verbally and in writing.
- Are comfortable working with computers and mobile applications.
- Learn quickly and enjoy working in a team environment.
- Take ownership of your work and follow tasks through carefully.
It will be considered an advantage if:
- You speak additional languages, especially Swedish, Finnish, French or Spanish.
- You have previous experience in customer service, administration or support roles.
- You have experience working with software platforms, SaaS products or mobile applications.
- You are comfortable handling multiple tasks while maintaining accuracy and attention to detail.
Why join TaxiCaller?
We’re a growing international software company where your work has a direct impact on both our customers and our internal teams. You’ll work closely with experienced colleagues across support, sales, development and account management, while gaining hands-on experience in a global SaaS environment.
As we continue to grow, so will the opportunities to develop within the company.
You can learn more about working with us here: https://www.taxicaller.com/en/careers and here www.linkedin.com/company/taxicaller.
Recruitment will continue until we feel we’ve found the right fit, so we recommend applying as soon as possible and we look forward to hearing from you!