Finance and Strategy Senior Associate

Associate Vendor Manager - Deliveroo HOP

Deliveroo

Associate Vendor Manager - Deliveroo HOP Location - London, UK About Deliveroo HOP At Deliveroo Hop, we are building a global grocery retailer from the ground up. Launched in September 2021, Deliveroo Hop is Deliveroo’s rapid grocery delivery service, bringing customers the freshest, tastiest food and essential items to their door in as little as 20 minutes. We are live across the UK, UAE and Italy, and have ambitious plans to become the world’s leading on-demand grocery proposition. This is an exciting time to join the Hop team within the broader Deliveroo organisation — we are just getting started. We’re looking for highly driven, entrepreneurial individuals to help us build the leading speedy grocery delivery service. About the Role The Associate Vendor Manager plays a critical role within the Deliveroo Hop Commercial team, with clear accountability for the day-to-day account management and commercial performance of a defined portfolio of vendor partners. This role combines commercial ownership, account management, trading execution, and cross-functional coordination to drive vendor growth, operational excellence, and customer experience. The Associate Vendor Manager acts as the primary point of contact for their vendors and is responsible for delivering against revenue, margin, availability, and in-app performance targets. The role requires strong commercial acumen, analytical capability, relationship management skills, and the ability to operate effectively in a fast-paced, high-growth retail environment. Key Responsibilities 1. VENDOR ACCOUNT MANAGEMENT & COMMERCIAL OWNERSHIP * Own the day-to-day management of a portfolio of vendor accounts. * Act as the primary commercial contact for vendors, building strong, collaborative relationships. * Lead joint business planning (JBP) processes with vendors to align on growth opportunities and performance targets. * Conduct regular performance reviews, identifying risks and opportunities across revenue, margin, availability and promotional performance. * Negotiate cost prices, funding agreements, and promotional mechanics to drive commercial outcomes. Support the Senior Vendor Manager in developing new commercial partnerships and expanding existing relationships. * Lead new vendor onboarding, set-up and commercial processing. 2. TRADING & RANGE STRATEGY * Own product selection, ranging and promotional planning for assigned vendors. * Identify and list new products in line with customer needs, market trends and competitive benchmarking. * Continuously review assortment performance and rationalise underperforming SKUs. * Manage pricing strategy in collaboration with internal stakeholders to ensure competitiveness and margin delivery. * Drive category growth through strategic product launches and seasonal activations. 3. MERCHANDISING & IN-APP PERFORMANCE * Manage in-menu merchandising to maximise visibility, conversion and sales growth. * Oversee menu management including imagery, product descriptions, and uploads to ensure best-in-class in-app execution. * Ensure high standards of in-app fidelity and customer experience. * Work closely with the Product team to resolve menu or technical issues impacting performance. Partner with DME to implement in-app campaigns, sampling initiatives and promotional activations. 4. PERFORMANCE ANALYSIS & REPORTING * Drive data-led decision making through detailed analysis of vendor and product performance. * Build and maintain dashboards to track key KPIs including sales, margin, availability, promotional ROI and range performance. * Deliver structured performance reporting internally and externally to vendors. * Translate insights into clear strategic recommendations and action plans. 5. CROSS-FUNCTIONAL COLLABORATION * Work closely with Operations, Supply Chain, Marketing, Product and Finance teams to ensure seamless execution of vendor plans. * Support resolution of operational issues impacting vendors. * Contribute to broader Hop strategic initiatives and commercial projects. REQUIREMENTS * 1–3 years’ experience in buying, vendor management, account management, commercial roles or similar within grocery, food delivery or hospitality. * Demonstrable experience managing external partners or accounts. * Strong commercial negotiation skills and financial acumen. * Analytical mindset with the ability to interpret data and generate strategic insights. * Excellent stakeholder management and communication skills. * Ability to thrive in a fast-paced, dynamic environment with changing priorities. * Proficiency in Microsoft Office (particularly Excel).

Senior Strategy & Operations Manager

Deliveroo

Senior Strategy & Operations Manager   As the S&O Lead for Monetisation, you will be responsible for managing and optimising merchant monetisation strategy across our markets. This includes commission structures, merchant fees, pricing architecture and more. We are looking for a highly driven Strategy and Operations Leader to take ownership of key monetisation levers and help build scalable systems, tools, and processes. You’ll be part of the Merchant Strategy & Operations (S&O) team and report into the Director, Global Mx Strategy. You’ll work closely with senior stakeholders, commercial leadership, product teams, and finance to design, implement, and iterate on monetisation strategies. This role is both strategic and executional, ideal for someone who thrives on solving complex commercial problems while rolling up their sleeves to drive impact.     Key Responsibilities * Define our monetisation strategy, collaborating with commercial leadership across global markets to set our global framework for commission, fee structures and our overall take rate. Lead monetisation pilots, track performance, and scale successful models across markets. * Be the voice of our merchant partners and ensure we drive sustainable merchant growth and best-in-class selection of merchants, while allowing deliveroo to take our fair share of value. * Drive standardisation and reduce complexity across markets and segments, whilst maintaining a clear understanding of different competitive and market landscapes across markets and how those should impact our decision. * Operationalise strategy and build playbooks, guidelines and negotiation frameworks to empower commercial and account management teams to land monetisation changes successfully. * Define the monetisation roadmap with Engineering and Product leads, using technical solutions and automation to create processes that are effective and efficient. * Serve as the global DRI (Directly Responsible Individual) for merchant monetisation, pushing the business to think about wider market trends and competitive pricing benchmarking. * Assemble, inspire and drive a cross-functional team of stakeholders for monetisation that helps you drive strategic decisions as well as day to day running of governance and processes. * Own ambitious monetisation OKRs and create the governance and structures to track performance, course correct and prioritise. * Set and maintain high standards of operational rigour, ensuring monetisation frameworks are scalable to all markets and segments, and compliant with local regulations.   About You * Experience: 8+ years of experience (preferably a mix of strategy consulting and business operations) in tech, marketplaces, or B2B monetisation. * Commercial Acumen: Deep understanding of marketplace dynamics, subscription pricing, or complex B2B financial models. * Analytical Mindset: Strong data-driven approach with proficiency in data and visualization tools to solve complex commercial problems. * Influence: Proven ability to influence senior leadership and cross-functional stakeholders in a high-growth, matrixed environment. * Ownership: A strong "bias for action" and the ability to drive structure and clarity in ambiguous environments. Why Join Us?   At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:   🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.   We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.   Our Global Structure   Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   Diversity, Equity and Inclusion   At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Finance Manager

Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. The Role As a Finance Manager within our global reporting team, you will be involved in the reporting process for your region. This will include monthly and statutory reporting, working with auditors and the wider reporting team, as well as other stakeholders across the business. You will report into the Senior Finance Manager for the region. You will be based in our HQ (London, Cannon Street), and we are operating on a hybrid model where you will be in the office three times a week. What you'll be doing: * Responsible for month-end reporting processes for the region and specific processes across all group entities * Liaise with the local Finance & Strategy and operational teams to produce monthly variance analysis and address queries * Preparation and review of balance sheet reconciliations, including resolution of variances and issues identified * Prepare statutory accounts for individual entities in the region in accordance with local accounting standards * Work with external auditors to fulfil their requests and answer their queries * Support certain ad hoc projects for the group, which may relate to our processes and automation Requirements: * You will need to be ACA / ACCA or equivalent qualified with at least 2 years of post-qualified experience * Preferably relevant industry or start up experience * You will use big data to solve problems * Netsuite experience is a bonus Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. #LI-ID1