Opentable · London
Bi-Lingual Customer Service Specialist
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leade...
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc.
(NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers
restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover
and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its
portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
OpenTable is growing quickly so come join us and participate in the excitement! The most important thing you can bring to this
role is a real passion for helping people. While there is some technical nature to the role, if you have an interest in connecting
to people and the skills for logical thinking, we can teach you the rest. If you come with some computer networking or technical
knowledge, even better.
The goal is not to get the customer off the phone as fast as possible (unless that’s what the customer wants). We expect you to go
out of your way to not only fix the problem, but have the customer finish the conversation with a smile and with restored faith in
OpenTable. Our global customer base is diverse so you’ll need to be able to adapt to their various styles accordingly. You will
become our best marketing tool, and will help foster a prosperous relationship with both customers!
Please note we can only consider candidates who are able to speak and write in both German and English to a fluent / native
level.
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IN THIS ROLE, YOU WILL:
Report to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our
customers, answering complex questions on function and usage of products. This person will be the primary contact for our large
customer base in North America as well as for OpenTable customers worldwide with the goal of providing excellent service. (How
cool that you might get to talk to someone in Australia?)
- Answer customer and employee calls, emails, chats, WhatsApp (and any future form of contact we may come up with)
- Provide outstanding service
- Know your limitations and when you should ask for assistance
- Own the resolution to the problem; don’t leave the customer hanging
- Accurately and efficiently log all contacts in our CRM (Salesforce)
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WORKING HOURS:
- Our UK Customer Support function operates from 07:00 - 20:00, 7 days a week, 365 days a year.
- Our Customer Support Representatives work 5 days a week, working 8.5 hour shifts (including break time) - the earliest shift is
07:00 - 15:30 & the latest is 11:30 - 20:00.
- Once you join, you'd be assigned a set shift, so it's important to be fully flexible with the days & times you can work.
- The team work 3 days a week in the London office (Tues, Weds & Thurs)
- You'll be required to work public holidays & on weekends too (usually Saturday or Sunday)
START DATE:
- The intended start date is Monday 17th August 2026, the following 5 weeks will be for training.
- Training is Monday - Friday, 09:00 - 18:00 in the London office.
- Successful candidates must attend all days of training for the 5 weeks.
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PLEASE APPLY IF:
- You have an interest (or background) in the restaurant or hospitality industry (It’s certainly not mandatory, but we do
appreciate any proven experience)
- You start every single day with energy and enthusiasm (even if it takes a few cups of coffee to get there)
- You have the ability to know what’s right for the customers and our company, and will lobby to ensure both needs are met - even
if it means digging deep to find creative solutions
- You’re the one your family and friends call when their electronics are acting up, or when they need help getting new devices
set up
- Value your integrity, and respect the trust our customers place in OpenTable’s products/ brands and would never lie to our
clients just to make them happy
- You enjoy the flexibility and challenges that come with a script free environment
- You use your experience and personality to provide excellent service
- You are not only receptive to feedback, but you actively seek it, and look for ways to implement it
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EXPERIENCE NEEDED:
- Excellent communication skills, with a bias towards customer service
- You have Strong communication skills: active listening, writing/typing, informal communications
- Restaurant/ hospitality experience (or even just being a “foodie”) preferred
- You have 1+ year experience providing customer support, by phone, email, chat, preferably in a software support environment
- Have experience using current Microsoft Windows and Apple operating systems
- You hold knowledge of iOS and Apple Hardware
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WHAT YOU’LL GET AT OPENTABLE
We believe great work happens when people feel trusted, supported & excited about what they do — so we offer benefits designed to
support your life, wellbeing & growth.
💷 ANNUAL SALARY
- £30,000 per year
🌍 FLEXIBILITY THAT ACTUALLY FEELS FLEXIBLE
- Work from (almost) anywhere for up to 20 days per year
- Generous annual leave, plus your birthday off
🧠 SUPPORT FOR YOUR WELLBEING
- Private health & dental insurance
- Company-paid therapy through Spring Health
- A Headspace subscription
- An Employee Assistance Programme with 24/7 GP access, legal support & more
- Income protection & life assurance
- Discounted gym membership
🚀 INVESTMENT IN YOUR GROWTH
- Development Dollars to support your learning
- Leadership development opportunities
- Access to thousands of on-demand courses & learning resources
✨ THE EXTRAS THAT MAKE A DIFFERENCE
- Paid volunteer days
- Paid parental leave
- Competitive pension contributions
- Bike2Work & season ticket loan schemes
- Travel discounts
- Employee Resource Groups & inclusive communities
- Regular socials, Thursday happy hours & free office lunches twice a week
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit
from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your
responsibilities may align with conventional business hours, there will be instances where you are expected to manage
communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with
international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and
consider local laws and regulations.
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Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring
different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture
where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out
to your recruiter to request any accommodations.
#LI-FF1
Roll
Bi-Lingual Customer Service Specialist
Kategori
Kundtjänstpersonal
Plats
Publicerad
10 juli
Sista ansökningsdag
16 augusti