Client Delivery Lead

Client Engagement Architect (Technology Advisory)

Thoughtworks

Principal Engagement Architect London, UK Principal Engagement Architects at Thoughtworks are the delivery and solution leaders for AI-native advisory engagements. This role combines the responsibilities of an engagement manager, product leader, and systems thinker. You will dictate how high-level strategy translates into working solutions and measurable outcomes.  You sit at the center of the engagement, connecting client intent, business outcomes, and execution reality to break down doors, get engagements started, and set up our delivery teams for success. By balancing strong opinions with high intellectual curiosity and flexibility, you bring integrity to technology, driving innovation at the absolute edge of AI strategy. JOB RESPONSIBILITIES * You will own the delivery of outcomes by translating client goals into clear workstreams, milestones, and outputs, driving the “last mile” from idea to implementation. * You will structure and drive AI-native advisory engagements, breaking down complex, ambiguous problems into clear, actionable components across team members, AI agents, and client stakeholders. * You will orchestrate AI-native delivery, designing how AI is used across analysis, scenario modeling, workflow generation, and documentation while effectively managing output quality. * You will ensure quality and coherence across the engagement, reviewing outputs for logical consistency, business relevance, and technical feasibility to build a cohesive narrative. * You will interface directly with client delivery leadership (such as CTOs, CIOs, and program leads), translating advisory recommendations into practical execution paths and navigating tradeoffs in real time. * You will proactively manage risk and execution reality, identifying technical, organizational, or commercial delivery risks early and adjusting the approach to maintain progress. * You will build reusable delivery patterns, capturing and refining repeatable workflows, engagement models, and decision frameworks to expand our library of AI-native advisory assets.   JOB QUALIFICATIONS TECHNICAL SKILLS * You have 8–15 years of experience in consulting and strategy, with a strong background in technology and a proven transition into the advisory and strategy space. * You are highly comfortable with extensive pre-sales work, including pricing engagements and putting together proposals, pitch decks, RFIs, and RFQs. * You are comfortable with new AI tooling, possessing the ability to design workflows around AI, evaluate the confidence of AI output, and continuously enhance your technical skills over time. * You are an expert in systems thinking, allowing you to analyze how business processes, technology, data flows, and end-to-end dependencies fit together.   PROFESSIONAL SKILLS * You thrive in a collaborative, non-hierarchical environment that values transparency, openness, feedback, and continuous change. * You have a natural ability to navigate complex stakeholder landscapes, establishing and nurturing relationships while communicating clearly and concisely with senior business and technology leaders. * You possess a high degree of intellectual curiosity and a structured approach to problem-solving, enabling you to think in hypotheses, tradeoffs, and outcomes. * You understand how to balance AI capabilities with human oversight, knowing how to apply human judgment to direct AI tools effectively and move past anodyne outputs.   OTHER THINGS TO KNOW LEARNING & DEVELOPMENT There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.     RESPONSIBLE USE OF AI IN RECRUITMENT At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions. Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers. We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.   ABOUT THOUGHTWORKS Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary. See here our AI policy.

Head of Mobile Engineering

Valtech

Head of Mobile Engineering   Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. The Opportunity: At Valtech, you'll find an environment designed for continuous learning, meaningful impact and professional growth. We're looking for a senior mobile leader to define and evolve our mobile capability in the UK, partnering with clients and multidisciplinary teams to deliver exceptional digital experiences at scale. This role combines technical leadership, consulting, capability development and commercial impact. You will work with some of the world's leading brands to shape mobile strategies, modernise platforms and drive innovation across native and cross-platform ecosystems. The Role: You'll work alongside multidisciplinary teams of architects, engineers, strategists, designers and consultants, helping clients define and deliver world-class mobile experiences. This is both a leadership and hands-on consulting role. You'll provide technical direction, advise clients on platform strategy, support business growth and help build a thriving mobile capability across Valtech. You will operate across strategy, architecture and delivery, bringing together engineering excellence, customer experience and commercial thinking. We operate across sectors including financial services, retail, automotive, healthcare, media and consumer brands. Each presents different technology landscapes, constraints and transformation ambitions. Mobile experiences increasingly sit at the centre of customer engagement. We design scalable, secure and high-performing platforms that enable organisations to deliver connected and intelligent digital experiences. This role will be 60% client strategy & delivery, 40% operational & capability leadership and growth. What Success Looks Like: * A thriving and scalable mobile capability. * Strong technical communities and engineering standards. * Trusted client relationships and strategic influence. * Growth in mobile opportunities and revenue. * High-performing teams delivering exceptional experiences. * Continued innovation across mobile and emerging technologies. Role Responsibilities: Client Delivery Leadership * Act as a trusted advisor to senior client stakeholders. * Provide senior oversight on complex deliveries. Have the awareness to step in early to protect outcomes, people and client relationships. * Be a bridge across disciplines to solve end-to-end problems and create coherent ways of working. * Track and report on the health of the practice. This might include capability coverage (aligned to demand), community engagement, delivery quality, and act on the signals. * Lead workshops and shape mobile transformation roadmaps. * Guide platform modernisation and architecture decisions. * Partner with Product, Design, Data and Engineering teams to deliver integrated solutions. * Influence strategic technology investments. Capability Leadership * Define and evolve Valtech's mobile vision and strategy, and grow our mobile engineering capability. * Have accountability for line management in the practice and line managers will report to you. You will ensure standards and cadence for 1:1s and growth conversations, calibrate performance, manage succession, lead difficult conversations, and coach managers so the whole system gets better. * Coach new leaders. Give them real opportunities and feedback so they lead with consistency, confidence, and care. * Influence our career pathways and skills framework. You will make progression transparent and support through coaching, mentoring, and effective management. * Establish engineering standards and best practices. * Foster communities of practice and mentor engineers and architects. * Sponsor innovation with purpose from small practice experiments to thought leadership (talks, blogs, whitepapers) that help evolve our capability, win new work and influence our clients’ strategy. Technical Leadership * Provide architectural oversight across complex mobile programmes. * Drive approaches across iOS, Android and cross-platform technologies. * Ensure solutions are scalable, secure and resilient. * Champion modern engineering practices including CI/CD, observability and automation. * Explore emerging technologies including AI-enabled experiences and intelligent assistants. Commercial Impact & Growth * Partner with UK Growth teams on pitches and pre-sales work bringing an authentic and credible craft perspective to exec-level conversations backed by real-world experience. * Support UK strategic initiatives, ensuring the practice’s work aligns with wider business priority. * Contribute to proposals and solutioning efforts. * Identify growth opportunities to expand client engagements. * Represent Valtech externally through thought leadership and industry engagement. * Help strengthen Valtech's position as a leader in digital experience and mobile innovation.   Must have Qualifications: Leadership * Experience leading mobile engineering teams, practices or capabilities. * Strong consulting and stakeholder management skills. * Ability to influence senior business and technology leaders. * Passion for coaching and developing talent. Technical Expertise Experience across: * Native mobile development (iOS and/or Android) * Cross-platform technologies such as Flutter or React Native * Mobile architecture and platform strategy * API-driven ecosystems * CI/CD and DevOps practices * Security, identity and authentication * Analytics and observability * Cloud-native platforms and backend integration Consulting Experience * Experience delivering within consulting, agency or digital transformation environments. * Comfortable operating across strategy, architecture and delivery. * Experience leading client engagements and workshops. * Strong communication and presentation skills. * Commercial awareness and experience supporting growth initiatives. Nice to have Qualifications: * Experience with AI-powered mobile experiences and agentic AI. * Knowledge of modern data and personalisation platforms. * Experience leading globally distributed teams. * Public speaking, thought leadership or contributions to the wider technology community. Commitment to reaching all kinds of people We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

Director of Service Delivery

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring: At WPP, technology is at the heart of everything we do, and it is WPP ET’s mission to enable everyone to collaborate, create and thrive. WPP ET is undergoing a significant transformation to build the transformation platform that will power the next evolution of WPP. WPP is on a journey to clarify and simplify the operating model between our brands and WPP, modernise and create tech-enabled colleague experiences, and create an open, integrated technology innovation platform across WPP.  Along that journey we will ensure WPP ET is a destination for tech talent, modernise our ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.  As we continue this journey, a Director of Service Delivery is required to lead the delivery and continuous improvement of core enterprise technology services, ensuring high-quality, reliable and user-focused services across WPP. The role will own service performance, service management, and the service desk, while also leading key vendor and partner relationships to deliver strong operational outcomes and a consistently positive colleague experience. What you'll be doing: Service Delivery Leadership * Lead the end-to-end delivery of core services, inc. overseeing the Service Desk and owning Service Management to ensure stable, secure and reliable services for colleagues across WPP. * Own operational service performance, with clear accountability for service quality, availability, responsiveness, resilience and continual improvement. * Oversee service management disciplines including incident, problem, change, request and major incident management, ensuring effective governance and control. * Define and manage service performance frameworks, including SLAs, OLAs, XLAs and KPIs, with reporting that drives action and accountability. * Act as a senior escalation point for service issues, balancing immediate resolution with root cause analysis and long-term improvement. Service Experience * Shape and lead a service experience approach that puts colleague needs, outcomes and satisfaction at the centre of service delivery. * Use insight, feedback and service data to identify pain points, prioritise improvements and improve the overall experience of services. * Partner with business and technology stakeholders to ensure services are designed and delivered in a way that is simple, effective and aligned to business needs. * Embed a culture of continuous improvement, using service reviews, user sentiment and operational data to drive measurable experience improvements. Vendor and Partner Management * Lead operational relationships with strategic vendors and delivery partners, ensuring services are delivered in line with contractual commitments and expected outcomes. * Monitor partner performance through robust governance, service reviews and performance reporting, holding partners to account for quality, cost and improvement delivery. * Work closely with procurement, finance and internal stakeholders to support commercial decisions, contract renewals, service changes and risk management. * Build effective, outcome-focused partnerships that support service transformation, operational efficiency and a consistently strong colleague experience.= Who You'll be working with: * CIO, Technology Operations – Paul Timmins (line manager) * Technology Operations Leadership Team * Group CIO – Dominic Shine * Agency and Corporate CIOs * Agency c-suite leaders responsible for operational performance (CFO/COO) What you'll need: * Strong service delivery leadership experience, with a proven track record of leading large scale operational services in complex, global and highly matrixed environments. * Deep experience managing an outsourced service provider, with clear accountability for service quality, performance, governance, cost control, contractual compliance and continuous improvement. * Proven experience leading outsourcing and insourcing of service delivery functions, including service desk, with the ability to manage transition, knowledge transfer, operating model change and service continuity. * Strong service management expertise across incident, problem, change, request and major incident management, with strong understanding of SLAs, OLAs, XLAs and KPI-based performance management. * Strong service experience focus, with the ability to use colleague feedback, operational insight and service data to improve experience and outcomes. * Strong commercial and partner management capability, including experience working with procurement and finance on contracts, renewals, service reviews, performance governance and cost optimisation. * Experience of leading organisational and delivery model change across internal, outsourced, onshore and offshore teams, while maintaining service stability and minimising operational disruption. * Strong stakeholder management and communication skills, with the ability to engage credibly with senior technology and business leaders, act as an escalation point and communicate service performance clearly. * Strong knowledge of enabling technologies including ServiceNow and other tooling used to support enterprise service delivery. * Experience operating at global scale, with a practical understanding of the challenges of delivering consistent service outcomes across multiple regions, businesses and partner teams. Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid  We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.