Customer Success Specialist

Tripadvisor

About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Job Location: This role is a hybrid position based out of either our London or Oxford office.   About Bókun: Bókun, a subsidiary of Tripadvisor, is a rapidly growing travel technology company that offers cutting-edge solutions to the Tours and Experiences industry. Our comprehensive suite of tools enables Tour Operators, Travel agencies, and OTAs to streamline their operations and expand their reach. At Bókun, we are committed to delivering innovative solutions that empower our users to grow their businesses and enhance customer experiences. What You’ll Do: Bókun is seeking a highly skilled, hands-on Principal Customer & Community Marketing Specialist to join our growth team. Reporting to the Senior Growth Marketing Manager, you will be the recognised expert and driver of our customer success, engagement, and referral strategies. You will roll up your sleeves to execute day-to-day community programs while simultaneously designing the long-term, scalable frameworks. As a unique cross-brand initiative, you will lead community building and engagement across our whole supplier community working closely alongside a team of specialists in Content Marketing, Partnerships, Product Marketing, and Growth Marketing. Key Responsibilities: Build & Execute the Community Strategy:  You'll develop, launch, and manage spaces where tour and attraction businesses can learn and network. This includes getting hands-on with designing and executing educational programs, webinars, newsletters, and social content for our global network of experience operators. Drive Community Initiatives: You will directly manage and execute community-building efforts, content, and engagement strategies for the whole supplier community, sharing best practices across the entire Experience operator industry. Drive the Referral Program: You'll collaborate directly with the PMM to enhance brand/product affinity and build scalable campaigns that drive a significant increase in customer referrals. Own Customer Communication Channels: Take ownership of our primary customer communication channels, specifically leading initiatives and campaigns through platforms like Intercom and ActiveCampaign to drive consistent operator engagement. Scaling Reactivation Campaigns: You will use quantitative and qualitative data research to understand root causes of suppliers who don’t upgrade from Free plans, building highly efficient, scalable frameworks for customer reactivation and retention in the process. Brand Engagement & Social Media Champion: You will actively develop and implement a hands-on brand engagement strategy and content plan for our community channels to increase reach, engagement, and ultimately drive qualified leads. Cross-Functional Collaboration & Mentorship: You'll collaborate seamlessly with Content, Partnerships, and Sales to integrate community initiatives into broader growth campaigns. As a Principal IC, you will act as a role model, proactively offering guidance, insights, and mentorship to junior team members. The Ideal Candidate: * A minimum of 4 years of experience in community/customer marketing or a related field. * Proven track record of building and nurturing online communities. * Strong practical experience managing and executing campaigns through customer communication platforms such as Intercom and ActiveCampaign. * Possesses "AI native thinking" to innovate and optimise how we interact with and empower our operator community. * You don't just track basic metrics; you analyse trends to propose data-driven solutions and continuously improve recurring engagement activities. * Comfortable speaking in-person and online to large audiences. * Excellent project management and organisational skills, with the ability to seamlessly balance responsibilities. * Can effectively prioritise tasks and adjust strategies based on community feedback and needs. * You are comfortable sharing complex insights with senior stakeholders and enjoy mentoring junior colleagues. * Proactively identifies challenges, improves processes, and challenges the status quo. * A keen interest and passion for travel, technology, and empowering tour and activity operators. What We Offer  * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.   Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.  Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.  We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!     #LI-JP #LI-Hybrid

Tripadvisor

SENIOR CRM MARKETING SPECIALIST Location: Hybrid/Remote in the UK | Department: CRM Marketing | Employment Type: Full-Time About Tripadvisor  The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. ABOUT THE ROLE We’re looking for a highly technical CRM marketer to design, build, and optimize sophisticated lifecycle programs across multiple channels. You’ll serve as a Braze subject matter expert, owning the end-to-end execution of CRM programs—from audience segmentation and journey architecture to personalization, experimentation, and technical troubleshooting. The ideal candidate is equally comfortable architecting complex Braze Canvases, building Content Card experiences, writing advanced Liquid personalization logic, and solving technical problems independently. Experience with SMS and WhatsApp is a plus as we continue to expand our omnichannel capabilities. WHAT YOU’LL DO Own lifecycle strategy and automation architecture * Design and build scalable, multi-touch customer journeys that drive meaningful business outcomes. * Architect and optimize lifecycle programs across Email, Content Cards, and in-product experiences. * Modernize existing journeys through structured experimentation and continuous optimization. Build and execute CRM programs in Braze * Serve as a Braze subject matter expert. * Build and manage Campaigns, Canvases, and Content Cards. * Create advanced personalization using Liquid. * Configure dynamic content, audience segmentation, and behavioral triggers. Troubleshoot and solve technical problems * Investigate and resolve issues related to audience qualification, journey logic, personalization, data discrepancies, and campaign performance. * Partner with Analytics, MarTech, and Engineering teams to diagnose integration and data flow issues. * Proactively identify risks and implement scalable solutions. Drive experimentation and performance optimization * Design A/B tests with clear hypotheses and measurable success criteria. * Analyze performance data to improve audience targeting, customer journeys, and content effectiveness. * Share insights and recommendations with stakeholders. Partner across the business * Collaborate closely with Product Marketing, Product, Analytics, Engineering, Creative, Sales, and Customer Success teams. * Translate business goals into effective CRM strategies. * Act as a trusted CRM expert and strategic partner across the organization. QUALIFICATIONS Required * 5+ years of CRM, lifecycle marketing, or marketing automation experience, preferably in a B2B environment. * 3+ years of hands-on Braze experience. * Deep expertise building and managing Braze Canvases. * Advanced proficiency with Liquid personalization. * Experience designing complex lifecycle automation programs. * Strong technical troubleshooting and problem-solving skills. * Strong analytical and experimentation skills. * Excellent project management and communication skills. * Ability to work independently in a fast-paced, highly cross-functional environment. Preferred * Experience with SMS and/or WhatsApp programs. * Working knowledge of SQL. * Experience working with APIs, customer data platforms (CDPs), or data warehouses. * Experience supporting global and multilingual campaigns. * Familiarity with AI tools and applying AI to CRM workflows. Skills & Experience  * Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work. * Proven ability to operate effectively with a global-first mindset  What We Offer  * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.   Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.  Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.  We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!       #LI-WR1

Teamtailor

LET'S BUILD THE FUTURE TOGETHER! Teamtailor is an Employer Branding and ATS SaaS platform used by over 13,000 companies, 250,000 users in over 100 countries around the world. Working at Teamtailor means working at a global, international, and fast-paced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an organisation and are craving for responsibilities. It also means having lots of fun!!! 🥳 Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning, and is truly a part of our strength today! There are no typical profiles, except that every team member shares our vision and wants to be part of our success. Join us in our mission to help companies and people interact with each other in a better way so that they can make life-changing decisions together. We are now looking for Mid-Market & Enterprise Account Executives to join the team - this role is perfect for someone who loves trailblazing in new markets! You will be instrumental in developing Teamtailors’ Mid-Market & Enterprise presence as we continue to grow into this high-value segment. Proven experience in outbound sales, building your own pipeline and managing complex sales cycles will be key to being successful here KEY RESPONSIBILITIES: * Own end-to-end outbound prospecting activity targeting UK&I Mid-Market & Enterprise accounts * Manage complex, multi-stakeholder enterprise sales cycles from first contact through to contract signature * Build and maintain a healthy pipeline through multi-channel outreach including email, phone, LinkedIn, in-person meetings and networking events * Research and map target accounts, identifying key stakeholders across HR, Talent Acquisition and Procurement functions * Lead structured, consultative discovery processes * Deliver compelling product demonstrations and executive presentations, tailored to the priorities of each prospect * Collaborate with Product Specialists and Customer Success to ensure accurate scoping and smooth handover at close * Maintain accurate and up-to-date opportunity data in the CRM at all times * Provide reliable weekly and monthly revenue forecasts to the Manager of Enterprise Sales * Consistently achieve monthly and quarterly revenue targets * Develop deep knowledge of the UK&I recruitment technology landscape, including key competitors and market trends * Share market insight with the wider Sales, Marketing and Product teams to inform positioning and roadmap decisions WE ARE LOOKING FOR SOMEONE WITH: * Proven experience in outbound sales and consistently exceeding quotas * Experience selling to large, multi-matrixed organizations, mutli-threading and multi- stakeholder management * Strong attention to detail in managing sales pipeline and forecasting (MEDDICC trained is preferred) * Excellent CRM capabilities * 6 years+ experience in B2B sales (with SaaS platforms is highly desirable) * Passion for driving business growth by identifying and closing new opportunities * The ability to generate their own leads from the ground up * Great communication and negotiation skills * Self-motivation and a clear sense of urgency. Delivers results in a timely manner * Proficiency in using CRM systems (salesforce) and other sales tools * Ability to build and maintain strong relationships with prospects and clients WHAT WE HAVE TO OFFER: * The opportunity to sell the market's leading employer branding and recruitment platform * Fixed salary together with a variable commission plan, we apply a generous model with no cap * Company pension * Development opportunities in a fast-growing environment, continuous training, and support * Generous PTO (25 days) and you will be able to attend our yearly 3-day company trip * Tons of team events, celebrations, monthly competitions and rewards for those who like challenges * Starter kit which includes a Macbook Air, iPhone, and the must-have Teamtailor merch, free breakfast and fika * The opportunity to work with a talented, fun and kind group of individuals! If this sounds like you, then you know what to do!