Engagement Manager

Stripe

WHO WE ARE  ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. WHAT YOU'LL DO As an Engagement Manager at Stripe, you will drive Stripe's future growth engine by leading enterprise-level, strategic users through our integration, implementation and adoption stages that will lead them to become long-term Stripe users and advocates of our products and solutions. Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers utilize Stripe's proven Implementation Methodology coupled with their project leadership expertise, to guide and enable users and partners to successfully integrate Stripe's solutions rapidly while delivering immediate impact and measurable value. RESPONSIBILITIES * Own all facets of the relationship with the user — Our Engagement Managers provide overall vision and direction throughout the program/project lifecycle for Stripe's most complex user engagements. They are the single point of contact for the Stripe internal organization and for the user program/project management counterparts as it relates to the in-flight implementation to help lead and drive collaboration, knowledge sharing, issue resolution and decision-making. * Accelerate time to value — Rigorous program/project management and quality assurance practices lead to implementation efficiencies that generate cost savings and speed of business outcomes. Engagement Managers are seasoned leaders who build high-performing project teams, accelerate time to value, and drive rapid and effective program decision-making by proactively managing the integration of Stripe's products into the user's application/technical architecture, test and change management strategies and transformation timelines. * Deliver Program / Project Management expertise & innovation — Engagement Managers deliver program/project management expertise based on experience, continuous learning, and in-depth knowledge of Stripe's products and implementation best practices. They drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment. In addition to this, they play a pivotal role in the continuous improvement and enablement of the Stripe Implementation Methodology and its associated tools, templates and processes. * Manage scope, time, cost and quality — The Engagement Manager provides well-established program/project governance to manage requirements in line with the agreed scope and business objectives. This is made possible through effective balance of time, cost, and quality via proactive program planning focused on business outcomes. * Mitigate and Manage risk — Engagement Managers are responsible for providing proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders. Engagement Managers are the primary interface between the user and Stripe's Product and Engineering teams to drive implementation alignment to the forward roadmap and future capabilities. * Provide Program / Project Governance — Leading into and throughout the Implementation Program and associated projects, the Engagement Manager will work in concert with the user's assigned Program / Project Manager to instantiate and execute on the agreed Program / Project Governance model and related Stakeholder Management and Communications plan. * Close out the project — Upon project completion, Engagement Managers ensure a smooth transition of the implemented Stripe capabilities into operation for the user. This includes complete knowledge transfer and the handover to Stripe Support. * Engage as part of a thriving internal Engagement Management Community — Our Engagement Managers actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our users through high impact and complex implementations of Stripe's payment infrastructure. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 7+ years of experience working with enterprise-level strategic users on complex technology or business transformation programs with a track record of top performance or a related field * Ability to understand complex business requirements and craft tailored solutions * Ability to quickly learn and explain technical concepts to Stripe's largest users in a way which they will understand. Some may be deeply technical. Others may be more business focused, so you'll need to talk to users in a language they can understand * Proven program management skills and experience * Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working * Ability to recognize repeated user-facing issues and build scalable solutions * Superior verbal and written communication skills * Ability to operate independently in a highly ambiguous and fast-paced environment * Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the user side to drive towards an agreed outcome * Experience in working with or in complex enterprise organizational and decision making structures * An ability to work collaboratively with and influence Stripe's Product and Engineering teams to advocate for our users and continuously shape the forward roadmap of Stripe's applications * Apply structured problem-solving and stakeholder management frameworks — drawing on experience from complex, multi-workstream client engagements to drive program clarity, alignment and outcomes PREFERRED QUALIFICATIONS * This role is well-suited for professionals with a background in management consulting, technology advisory, or professional services, who are looking to bring their client engagement expertise to a high-growth technology environment. * Industry certifications to ensure project success. Typical certifications include: * Certified ScrumMaster * PMP or PRINCE2 Certification * Prior experience in the payments industry * A familiarity with the integration and testing of APIs

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. The Role This role will support the Strategic Accounts Engagement Director and Engagement Manager to ensure that a number of our major law firm and FS clients are receiving consistently high client service and they are constantly finding value in Legora. We are looking for someone that enjoys understanding a smaller group of clients in a lot of depth and who is driven by ensuring the partnership thrives. What You Will Be Doing * Be primarily responsible for monitoring usage trends and customer health signals, raising risks and opportunities proactively to the Engagement Manager * Ensure client feedback is channelled internally to the correct internal stakeholders (Customer Enablement, Product, Marketing) and the client is kept informed of progress via the Engagement Manager * Keep abreast of client feature requests and how these are progressing on the Legora development roadmap whilst ensuring proactive management of client communications * Be responsible for developing high-quality content and participating in key strategic client presentations (e.g., QBRs, engagement meetings, product roadmap discussions), communications and training materials * Analyse complex law firm data and translate it into meaningful updates within presentations * Be responsible for a number of organisational tasks including managing calendars for internal and external stakeholders to ensure the Strategic Engagement Accounts team is highly organised. Who You Are * You've earned your stripes across MBB and startup environments — operating at pace, delivering under pressure, and holding your own in senior client rooms from early in your career * Excited to work with some of the largest and well-known law firms, driven by the importance of high-stakes client relationships to Legora — you treat trust as a commercial asset worth nurturing * Highly organised and feel comfortable upwardly managing colleagues to ensure client timelines are met and the client relationship is constantly at the forefront * A team player who enjoys working closely with senior members of the team managing the client relationship directly * Comfortable with new systems and able to quickly and effectively learn how to use them to ensure appropriate use on all client deliverables and internally within the Strategic Accounts Engagement team. We are always looking for ways to become more efficient as a team and welcome new ideas * Flexible and adaptable in approach, meeting new challenges and tasks with enthusiasm We're looking for someone that can roll up their sleeves and add value quickly * Comfortable and enthusiastic about being on client site whilst demonstrating Legora values at all times * High attention to detail and strong organisation skills — the ability to manage multiple priorities and follow through reliably * A growth mindset, excited to learn, iterate, and improve * Enjoy being in the office 5 days a week. Collaborative work is core to how we operate * Advantageous — system skills: Legora, HEX, Planhat, Pitch, Notion, Salesforce Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. ABOUT THE ROLE As an Engagement Team Lead - Corporates, you'll oversee the Engagement function responsible for owning the relationship with our Enterprise and Mid-Market UK & Ireland corporate clients. You will lead a team of Engagement Managers and Associates, small at first but expected to grow quickly — coaching in real time and holding the standard for what great engagement looks like at Legora. This is a player-coach role: you'll keep a small book of owned accounts, modeling the commercial instincts and client rigor you expect from your team, while developing early-career talent and running the rhythms that keep execution tight. WHAT YOU’LL DO * Lead the Mid-Market and Enterprise corporate vertical — managing a team of Engagement Managers and Associates, owning their performance, growth, and the quality of client outcomes across the segment. * Carry a focused book of your own accounts modeling the adoption, value, and commercial rigor you expect from the team. * Coach in real time — running the team rhythms (standups, account reviews, coaching sessions) that keep execution tight and accelerate early-career development. * Set the standard for how the team drives value — helping them build success plans that turn product usage into measurable client outcomes. * Own the commercial outcome for the vertical — guiding renewals and expansion across the team's accounts and feeding frontline insight to Leadership, Product, and Legal Engineering. * Get ahead of adoption and retention risk across the portfolio — spotting early signals, stepping into difficult client conversations, and coaching the team to do the same. * Champion AI as a force multiplier — building and automating workflows yourself and equipping the team with tooling that compounds leverage across the segment. * Build the team — hiring, onboarding, and developing Engagement talent, and shaping the playbooks and standards that make the whole group better. WHAT YOU BRING * 7+ years in management consulting, client advisory, or a comparable client-facing field, with at least 2 years managing or coaching individual contributors. * A proven IC track record — you've owned a book and delivered measurable adoption, retention, and expansion. * A coaching mindset — energised by developing early-career talent, with clear standards and a habit of making people better. * Sound client instincts and stakeholder confidence — trusted by senior client stakeholders and sharp on when to step in versus coach from behind. * A builder who automates — fluent with AI, you create leverage for yourself and your team by building and automating workflows, not just using them. * Deep data fluency and a metrics-driven read on account health, portfolio risk, and team performance. * Sharp operational habits — you run tight rhythms and hold a high bar for execution quality that sets the standard for the team. * A passion for in-office collaboration — we're in-office 5 days per week in our Farringdon HQ, building together. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.