
Trainline · London
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book th...
About us
We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers
to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website,
and B2B partner channels.
Great journeys start with Trainline 🚄
Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we
collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple,
seamless, eco-friendly and affordable as it should be.
Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across
London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to
join us on this high-speed journey.
Introducing the Trainline Customer Growth Engineering Team 👋
Trainline's Customer Growth engineering team sits at the heart of how we attract, engage, and retain the millions of people who
book with us every day. We build the customer-facing features and experiences that make Trainline the go-to choice for rail travel
across the UK and Europe, and our work is deeply tied to real commercial outcomes. This is a team where engineering, product, and
data work in close partnership, and where the things you ship are seen, used, and felt by customers immediately.
As Engineering Manager, you will lead a cross-functional team of engineers, helping them do their best work while building a
culture of quality, psychological safety, and continuous growth. You will co-own the team roadmap alongside your product and data
partners, bringing an engineering perspective to prioritisation and ensuring the team has the clarity and space to deliver with
confidence. Our ways of working are rooted in data - A/B testing and data-driven decision making are central to how we validate
and iterate on everything we build, and you will play a key role in upholding that rigour.
In this role as the Engineering Manager, Customer Growth, you will... 🚄
supported to grow, take ownership, and do meaningful work
engineering quality and long-term sustainability
continuous improvement
team's everyday ways of working
and ways of working across the full team
quality, and day-to-day experience
engineering, product, and the wider business
and growing great engineering talent
We'd love to hear from you if you have... 🔍
in their growth and development
range of experience levels and backgrounds
customer decisions
team in applying these practices consistently
technical approach in a fast-moving environment
culture across different working arrangements - ideally gained in a product-led, customer-facing engineering environment
data, and senior leadership
Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase
plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.
We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days.
Jump on board and supercharge your career from day one!
We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period.
We also have a 28-day Work from Abroad policy.
Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:
We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity,
sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work,
where everyone belongs and differences are valued and celebrated.
Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and
Glassdoor!
🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions, to be exact. 🌱 Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50 %+ off retail value. Alongside our app, we create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste. 📈 Scale: We’re growing fast: Our community of 133 million registered users and 261,000+ active partners across 20 countries, have together already saved 517+ million meals from going to waste - avoiding over 1.4M tonnes of CO2e from entering the Earth’s atmosphere! ⭐️ Impact: We are a certified B Corp social impact company. Too Good To Go was named in Fast Company's list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner. About the role We’re looking for a BI Developer to join the Parcels Planning team on a 12 month fixed-term contract. This is a strategic BI engineering role focused on designing the reporting architecture, semantic models and data foundations that will enable the Parcels business to scale over the next 18–24 months. The Parcels business is transitioning towards a governed, Looker-centric analytics platform with reusable semantic models, trusted metrics and self-service reporting. You’ll work closely with the Planning, Commercial, Data, Finance and Logistics teams to develop better reporting, improve visibility of performance, and build tools that help teams make faster, better decisions. This is not simply a dashboard development role. You'll be responsible for designing scalable reporting architecture, defining reusable business logic, and building governed analytics products that become core operational assets. The right person will be able to connect technical capability with business needs. You’ll help us move away from manual reporting, fragmented Google Sheets and inconsistent definitions, towards a stronger, more governed reporting environment. What you’ll do * You'll own the technical design and development of BI products, semantic models and reporting solutions supporting the Parcels business. * You’ll work with the AD of Planning and the wider team to define the reporting and tooling required over the next 12 months. You'll define technical standards for BI development, modelling, documentation and governance, helping establish best practices across reporting and analytics. * You'll design and develop performant LookML models, Explores and dashboards that support commercial performance, forecasting, pricing, inventory optimisation, parcel composition and operational planning. * You'll partner with Data Engineering and Analytics Engineering to influence data models, warehouse structures and transformation logic, ensuring analytical datasets are optimised for scalable reporting. * You’ll help replace manual reporting and Google Sheets-based processes with more scalable, governed and reliable reporting solutions. * You’ll support the development of planning tools that make forecasting, performance tracking and decision-making easier for the team. * You’ll work with Data teams to make sure the right tables, definitions and metrics are available, documented and trusted. * You’ll help improve data governance by creating clear definitions, reusable reporting logic and consistent ways of measuring performance. Requirements * Experience in BI Engineering, Analytics Engineering or modern Business Intelligence development, with responsibility for semantic modelling, governed reporting and scalable analytics solutions. * Strong experience with Looker, LookML, SQL or equivalent BI/data tools. * Experience building dashboards or reporting products for commercial, finance, supply chain, planning, logistics or marketplace teams. * A good understanding of how to translate business problems into clear reporting and tooling solutions. * Strong dimensional data modelling skills with experience designing reusable semantic layers, conformed dimensions and governed KPI definitions. * Experience working with governed reporting environments, including reusable logic, clear definitions and documentation. * Comfortable working with stakeholders who may not always know exactly what they need, and able to shape requirements into practical solutions. * A structured approach to documentation, governance and making reporting easy to understand. * Someone who can balance technical quality with commercial practicality. * Experience with Google Sheets, Apps Script, Python, automation or AI-assisted workflows would be a plus, especially in environments moving from manual tools to more governed BI. What success looks like * Parcels has a clearer, more scalable reporting environment. * Key planning and commercial processes rely less on manual Google Sheets and more on trusted BI tools. * Dashboards are useful, adopted and connected to real business decisions. * Core business metrics are centrally defined, version controlled and consistently used across Planning, Commercial, Finance and Operations. * The team has stronger foundations for future planning, forecasting, pricing and inventory tools. * Stakeholders are able to self-serve more of their reporting needs without relying on manual data pulls. OUR VALUES * We win together: Food waste is a big beast to fight. We believe in a #oneteam. * We raise the bar: We always push for more. We work smart, smash barriers and elevate one another. * We keep it simple: Our ambitions are bold but our solutions are simple. * We build a legacy: We’re proud of the change we’re driving. * We care: We always look out for each other. Caring is also about the way we do business. We do the right thing. BENEFITS * Flexible Work & Time Off * Enjoy hybrid working from our great offices, at home or abroad * Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave * Health insurance and pension plans (subject to country of employment * Additional days off for significant life events * Connection & Community * Regular social events like summer and winter parties * Coffee, snacks and fully-equipped kitchens * Get to know our community with a monthly free Surprise Bag * Paid volunteer time through our Shareback volunteering programme * Get involved and connect with our teammates around the world in our P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse Employee Resource Groups (ERGs) HOW TO APPLY * We are passionate about recruitment and grateful for your interest! Please carefully read everything written above and check out our website and international media to get a good overview of Too Good To Go. * Submit your Resume and Cover letter in English. * Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging. * The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager, and a final interview with the Associate Director of Planning and the Global Director of Buying and Sourcing. A Movement for Everyone We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline 🚄 Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing the Trainline Customer Growth Team 👋 Customer Growth sits at the heart of Trainline’s future growth strategy, helping us grow our active customer base, increase customer lifetime value and build durable, scalable revenue streams. The team works across the full customer lifecycle, from acquisition and onboarding through to engagement, retention and reactivation, with a focus on creating customer propositions that are valuable, commercially sustainable and easy to understand. In this role, you will play a key role in defining and delivering the 1-2 year strategy for Paid Propositions including Subscription, with a particular focus on new customer retention initiatives. You will own the end-to-end strategy for this proposition area, including proposition design, pricing, packaging, tiers, bundling and lifecycle optimisation, working closely with Product, Engineering, Design, Data Science, Analytics, Commercial and Marketing to turn strategic opportunities into pilots, experiments and scalable customer experiences. Please Note: We are open to considering Senior & Principal Level Product Managers. In this role as the Senior/Principal Product Manager (18-month FTC), you will...🚄 * Define and lead the 1-2 year strategy for Paid Propositions including Subscription, ensuring it is aligned to Trainline’s company strategy, customer priorities and commercial goals. * Own the end-to-end strategy for new paid customer propositions, including proposition design, pricing, packaging, tiers, bundling and lifecycle optimisation. * Lead a cross-functional squad across engineering, design, data science and analytics, creating clarity, momentum and focus in a strategic and evolving product area. * Shape, launch and learn from pilots and experiments, defining clear hypotheses, success measures and next steps so early insight can inform future product direction. * Use customer insight, behavioural data, segmentation and commercial analysis to understand customer needs and prioritise the most promising growth opportunities. * Explore new commercial scenarios and customer propositions, helping the business understand how different experiences could support sustainable and scalable growth. * Bring structure to ambiguous strategic questions, turning broad opportunities into clear product choices, roadmaps and actionable plans. * Communicate progress, trade-offs and recommendations clearly with senior stakeholders, building alignment and supporting confident decision-making across teams. We'd love to hear from you if you have...🔍 * Experience leading B2C digital product areas focused on customer growth, retention, repeat purchase, recurring value, paid customer propositions, subscription or similar commercial models. * Strong experience shaping customer propositions end to end, ideally including proposition design, pricing, packaging, tiers, bundling or lifecycle optimisation. * Strong product craft, with the ability to move from strategy and discovery through to delivery, testing, iteration and measurable customer outcomes. * Experience leading cross-functional squads, partnering effectively with engineering, design, data science, analytics and commercial stakeholders. * A data-informed approach to product decision-making, including confidence using customer insight, segmentation, experimentation and commercial analysis to prioritise opportunities. * Strong commercial awareness, with an understanding of customer lifetime value, revenue quality, pricing levers and sustainable growth dynamics. * The ability to operate in ambiguity, bringing structure to complex problems and making pragmatic decisions where there may not be a perfect answer. * Ideally, experience in travel, marketplaces, e-commerce, consumer technology or another high-frequency consumer environment where customer engagement is central to growth. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: * 💭 Think Big - We're building the future of rail * ✔️ Own It - We focus on every customer, partner and journey * 🤝 Travel Together - We're one team * ♻️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
ABOUT US The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere. Build a newsworthy career at the FT. OUR COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. THE ROLE OVERVIEW We’re looking for a Product Designer to join our Design Systems team on a 12-month fixed-term contract covering maternity leave, based at Bracken House, our iconic building near St Paul’s in London. As a Product Designer in the Design Systems team, you’ll play a key role in the evolution of Origami, the FT’s design system, helping teams design and build with greater consistency, quality and pace. You’ll work across reusable principles, patterns, foundations, components and libraries that support product delivery across the FT. This role spans web and mobile in a hybrid environment combining native and web-based experiences. You’ll contribute to patterns that work coherently across iOS, Android and web, helping create a consistent, high-quality experience across platforms. You’ll collaborate closely with product designers, engineers and product managers, and work with Brand and Editorial Design teams to ensure alignment across foundational styles and journalistic layouts. You’ll work within our federated contribution model, helping teams contribute to, adopt and evolve the system over time. Accessibility is fundamental to this role. You’ll help ensure patterns, components and guidance meet high accessibility standards from the outset. We’re looking for someone with strong craft, attention to detail and curiosity about systems thinking and emerging technologies. You’ll contribute to creating a premium, coherent FT product experience while continuing to develop your own design systems practice within an established and evolving team. KEY RESPONSIBILITIES * Design and evolve reusable components, patterns, foundations and libraries within Origami, helping reduce duplication and improve consistency across teams. * Contribute to system solutions across web and mobile, supporting hybrid environments spanning iOS, Android and web. * Help identify opportunities for reusable patterns and system improvements based on product needs and feedback from teams. * Support design work from problem framing through to validation, documentation and handover, using research, audits and feedback to inform decisions. * Create clear documentation and specifications across Figma, Zeroheight and other system tooling, covering variants, edge cases and usage guidance. * Collaborate closely with engineers to ensure solutions are feasible, scalable and aligned with implementation, including the effective use and sharing of design tokens across Figma and production code. * Support designers and engineers through contribution and governance processes, helping teams adopt shared patterns and ways of working. * Work with product teams to identify gaps, improve consistency and embed stronger system thinking across products. * Support delivery of roadmap priorities that improve delivery efficiency, product quality and adoption. * Maintain a high bar for accessibility, craft and coherence across the system. AI-ENABLED DESIGN SYSTEMS * Explore and apply AI-assisted tooling to support prototyping, component definition and documentation. * Contribute to making Origami well-structured and usable within AI-assisted workflows, including systems that rely on tokens, documentation and reusable patterns. * Collaborate with engineers to explore practical AI-assisted approaches to component development and documentation workflows. WHAT WE’RE LOOKING FOR * Strong product design craft across interaction, visual design and prototyping, with clear attention to detail and quality. * Experience working on or contributing to digital products or design systems, with an understanding of how systems scale across teams and platforms. * Experience designing across web and mobile, including familiarity with iOS and Android platform conventions and hybrid environments. * Confidence applying accessibility standards in practice. * The ability to communicate ideas clearly and document work in a way that supports both design and engineering, with a working understanding of HTML, CSS and accessible, semantic markup. * A collaborative approach, with the ability to build relationships across product, engineering, editorial and brand teams. * Comfortable collaborating with others through feedback, contribution and shared ways of working. * An understanding of how individual design decisions contribute to broader system quality, consistency and maintainability. AI AND EMERGING TOOLING * Up to date with and interested in how AI is shaping design and development workflows. * Experience using or exploring AI-assisted tools, with an understanding of how systems can support these workflows. * Interest in applying AI in practical ways to improve speed, quality and consistency. REQUIRED EXPERIENCE * A portfolio demonstrating strong product and systems thinking, with evidence of meaningful impact. * Experience working in Figma, including component libraries, variables, tokens and prototyping. * Experience creating or contributing to reusable components, patterns or guidance for digital products. * Experience working closely with engineers to deliver high-quality outcomes. * Experience working in cross-functional teams within product delivery environments. * Strong communication skills, both written and verbal. * An interest in systems thinking, accessibility and emerging tooling. * Experience or interest in AI-assisted design or development workflows is a plus. WHAT’S IN IT FOR YOU? OUR BENEFITS Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here. We currently operate a hybrid model which requires staff to work onsite 50% of the time, subject to role requirements & regular review. While flexible working requests will be considered, not all patterns are suitable for all roles. We believe this balanced approach supports flexibility and protects our culture, making collaboration and communication easier, building stronger relationships and team cohesion, and supporting peer learning. We reserve discretion on reasonable notice to change this approach either generally or for specific individuals or teams. ACCESSIBILITY We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help. Further information At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications. Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.