Growth Marketing Performance Manager (Germany) - German speaking

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. WHAT YOU'LL DO We're looking for a motivated and curious professional to manage a book of enterprise customers. The CSM delivers proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. RESPONSIBILITIES * Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers * Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction * Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights * Perform business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and provide guidance on how to optimize the value from Stripe * Advocate for the customer to internal stakeholders. Share customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience. * In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product * Fluency in both German and English * Strong business sense and understanding of underlying drivers and strategy of our users' businesses * Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions * Demonstrated experience handling difficult customers or situations and driving resolutions PREFERRED QUALIFICATIONS * Strong problem-solving skills * Excellent operating rigor including organizational and time management skills * Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders * History of success as a consultant, pre-sales, technical account manager, or equivalent * Proven track record of achieving targets and goals, preferably in a sales setting * Track record of managing large, complex projects or programs

Proton

Join Proton and help build a better internet where privacy is the default  Proton is one of Europe’s fastest-growing scale-ups, serving over 100 million users worldwide. Since the launch of our first service – Proton Mail – in 2014 by scientists who met at CERN, Proton now provides an ecosystem of well-known services such as Proton VPN, Proton Drive (encrypted file storage), Proton Pass (encrypted password manager), and much more. Our mission is to build a more ethical and responsible alternative to Big Tech services, focusing on end-to-end encryption, privacy, open-source, and ease of use. Our user-first approach has helped Proton grow organically to serve millions of consumers and businesses worldwide, with users from organisations including The Guardian, The New York Times, and the UN. Proton does not have venture capital investors, is profitable and self-sufficient, and today has over 500 employees representing over 50 nationalities. Proton’s headquarters are in Geneva, Switzerland, with additional offices in Zurich, London, Paris, Barcelona, Taipei, Skopje, Vilnius, and Prague. As one of Europe's fastest-growing companies, we offer the chance to tackle complex challenges, influence millions, and shape a more equitable internet. We want to create more than just one of the world's most impactful tech companies: we want to create a new internet that serves the interests of all people. We need you, your voice, your ideas, and your ambition to make it happen. Tired of blending into the crowd? Join us and do work you can truly be proud of. Check our social media pages to learn more about us: Twitter, Reddit, and Instagram. The Team The Organic team is a vital and growing  part of the Proton family. The significance of SEO is understood at the highest levels of the business; it serves as our primary traffic source and enables us to expand our global customer base while maintaining a low cost per acquisition (CPA). SEO is a powerful tool for generating strong brand awareness and highlighting the various privacy issues that are prevalent in today's world.  The Role We seek a motivated and detail-oriented Outreach Specialist to join our Organic team with a focus on the German speaking markets. The ideal candidate will speak both languages fluently, but fluency in just one is also highly desirable. The Outreach Specialist will play a key role in our outreach/link-building function to support the growth of multiple Proton products across core markets. This role will emphasise building relationships with major global publishers and site owners to secure authoritative links in relevant publications and from other highly-regarded websites. Exceptional communication skills, a creative mindset, and a passion for driving SEO growth through offsite strategies are essential for success in this position. What you will do * Outreach Campaign Development: Create and implement effective outreach campaigns to acquire high-quality backlinks from relevant and authoritative websites. * Relationship Building: Establish and maintain strong relationships with journalists, major publications, influencers, and administrators of niche websites across various industries. * Collaboration: Work closely with diverse internal teams, such as PR, Social Media, Content, and Affiliates, to ensure that campaigns and content are optimised for link-building. * Performance Tracking: Monitor and report on the effectiveness of outreach campaigns, including metrics related to link acquisition, traffic improvements, and search engine rankings. * Link Prospecting: Through thorough research and competitive analysis, identify and assess potential linking opportunities. * Pitching: Supervise the creation of persuasive email pitches and engage in negotiations for link acquisition. * Competitor Analysis: Conduct regular analyses of competitors to identify new link-building opportunities and stay ahead of industry trends. * SEO Compliance: Ensure all outreach activities adhere to the latest SEO best practices and search engine guidelines. * Tool Proficiency: Effectively utilise media contact databases and standard SEO and outreach tools. What we need from you * Fluent (or close to) verbal and written communication skills in English and German * Background or education in PR, marketing, or similar. * Experience in working with news media and journalists; established relationships with publications or journalist networks are a plus. * Demonstrated success in improving search engine rankings across various markets. * Experience in securing backlinks from major publications in different markets. * An ability to ideate outreach campaigns which deliver long-term value. * Comfortable engaging with internal stakeholders to highlight the value your work brings to overall business objectives. * Familiarity with outreach-specific PR tools as well as general SEO tools. * Understanding overall SEO and how outreach integrates with it and other marketing efforts and channels. What we offer  * Technology: we provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals  * Learning & Development: we are committed to your professional growth – Proton offers various learning opportunities, including training programs, conferences/events and continual learning  * Employee Benefits: comprehensive health insurance plans, competitive retirement savings options, generous vacation/leave policies and wellness programs  * Stock Options: at Proton, we are all owners of the company and you get stock options when you join us  * In-Person Collaboration: collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje and Taipei.  * Food: lunch and snacks are provided by Proton every day at our offices  * Transport: we'll always support our employees with transport costs through subsidising public transport, bike allowances or parking spaces based on your office location  * Flexible Working: you can define your own working hours as long as it works with team meetings  * Work that Matters: Proton is a community-first organisation, started with the support of a crowdfunding campaign and built with community input – to this day, Proton’s only source of revenue is user subscriptions: over 100 million people trust and support Proton, and we put our users and community first in everything we do (read more about our impact here)  Our commitment to diversity and inclusion  At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability or socio-economic background feel valued and empowered. We strive to create equal opportunities, promote open dialogue and support continuous learning to ensure every voice is heard and respected.  If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.  Candidate privacy notice  When you apply for a position, refer a candidate or are considered for a role at Proton Technologies AG (Proton, we, us or our), your information is stored in Greenhouse, in accordance with its Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills.  If we no longer have a legitimate business need to process your information, we will either delete or anonymise it. Should you have any inquiries about how we use or manage your information or if you wish to access, correct or delete your data, please contact our privacy team at careers@proton.ch. Proton does not accept unsolicited CVs from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton.  To learn more about our privacy policy, please visit our privacy policy page. #LI-Onsite

Proton

Join Proton and build a better internet where privacy is the default At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online. Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information. In some cases, Proton’s services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations. Proton today supports over 100 million user accounts with a growing team of over 500 people from over 50 different countries, from the world's top companies and universities. We value intelligence, learning potential, and ambition in our hiring process. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online. We believe smaller teams of exceptional talent will always prevail over larger teams with lower talent density. Proton has become profitable and reached scale without relying upon VC funding, largely due to superior talent that allows us to do things faster, more creatively, and more efficiently. We have a global mindset and big ambitions but remain a start-up at heart. We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Tired of blending into the crowd? Join us and do work you can truly be proud of. Check our social media pages to learn more about us: Twitter, Reddit, Instagram. Role Overview We are looking for an Account Management Lead to build and scale our Account Management and Customer Success function. This is a high-impact, foundational role responsible for driving expansion revenue, improving retention, and ensuring customers realise value from Proton’s B2B products. You will lead a small team and work cross-functionally with Sales, Marketing, Growth, and Product to unlock growth within our existing customer base. Key Responsibilities Revenue Growth & Expansion * Own upsell and cross-sell targets across existing customers * Drive seat expansion and multi-product adoption * Build and manage a predictable expansion pipeline Customer Success & Retention * Own onboarding, adoption, and retention strategy * Improve customer health and reduce churn * Build scalable customer success processes Account Strategy * Define account segmentation and prioritisation * Develop account plans for high-value customers * Establish structured engagement models Customer Engagement * Implement proactive engagement strategies * Run Quarterly Business Reviews (QBRs) with key accounts * Position Proton as a long-term strategic partner Team Leadership * Manage and develop Account Managers and Customer Success team members * Set clear KPIs and performance expectations * Coach the team on commercial and customer engagement best practices Process & Systems * Build account management and CS processes from scratch * Develop workflows in CRM (HubSpot) * Track expansion, retention, and growth metrics Cross-Functional Collaboration * Partner with Sales, Marketing, Growth, and Product teams * Feed customer insights into product and go-to-market strategy What We’re Looking For Experience * 6+ years in Account Management, Customer Success, or Sales * Experience in B2B SaaS * Proven track record of driving expansion revenue and retention * Experience managing and developing teams Skills * Strong commercial mindset (revenue + retention) * Experience building processes from scratch * Ability to balance growth and customer success * Strong communication and stakeholder management * Language: English + Either French or German speaking preferred Mindset * Builder mentality * Proactive and ownership-driven * Customer-focused with a growth mindset * Comfortable operating in a fast-paced environment What we offer * Office First: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office.  * Technology: We provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals. * Food: Lunch and snacks are provided by Proton every day at our offices. * Transport: We will always support our employees with transport costs through subsidizing public transport, bike allowances, or parking spaces based on your office location. * Stock Options: At Proton, we are all owners of the company and you get stock options when you join us. * Flexible Working: You can define your own working hours as long as it works with team meetings. * Learning and Development: We are committed to your professional growth. Proton offers various learning opportunities, including training programs, conferences and events, and continual learning. * Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs. * Work that Matters: Proton is a community-first organization, started with the support of a crowdfunding campaign and built with community input. To this day, Proton’s only source of revenue is user subscriptions. Over 100 million people trust and support Proton, and we put our users and community first in everything we do. Read more about our impact here. Check our social media to learn more about Proton:  LinkedIn ,Reddit ,X, YouTube Our Commitment to Diversity and Inclusion At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected. If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know. Candidate Privacy Notice When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills. If we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team at careers@proton.ch. Proton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton. To learn more about our privacy policy, please visit our privacy policy page. #LinkedIn-Onsite