Head of Sales Ops & Enablement

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we’re hiring: WPP is accelerating its global digital Audio/Visual (A/V) capability — integrating Connected TV (CTV), online video (OLV), social video, and addressable TV into a unified, AI‑enabled media measurement ecosystem. We are seeking a Director, Digital A/V Measurement to lead the strategy, development, and adoption of our digital video and audio measurement solutions across markets, clients, and platforms. This is a high‑impact leadership role for someone who combines deep AdTech expertise, product thinking, and hands‑on measurement knowledge with the ability to influence stakeholders across a global matrix.   What you’ll do: Reporting to the Global Head of Marketing Science - Client Strategy, you will: Product & Innovation Leadership: * Contribute to and execute the global digital A/V measurement strategy and roadmap, ensuring alignment with digital media trends and client needs. * Define standards for cross-screen video measurement, CTV, digital audio, and programmatic A/V planning. * Partner with WPP Open, WPP Media MM&A, and agency teams to integrate robust A/V measurement frameworks into omnichannel planning and attribution tools. * Drive innovation through AI‑powered forecasting, attention metrics, and cross-channel video reach/frequency optimisation. Capability Building & Enablement: * Build and scale digital A/V measurement capability across markets through training, playbooks, and best‑practice frameworks. * Develop and support specialist measurement communities (pods, guilds, centres of excellence) to ensure consistent methodology delivery. * Establish global guidelines for A/V campaign tracking, viewability, fraud detection, and brand safety measurement. Client & Market Leadership: * Support global client teams with modern A/V measurement strategy, solution design, and activation excellence. * Participate in discussions with clients, broadcasters, digital platforms, and joint industry committees (JICs) regarding modern measurement standards. * Drive adoption of advanced A/V measurement frameworks (such as attention metrics and hook rates) within top global accounts to demonstrate business outcomes. * Contribute measurement expertise to pitches, digital transformation programmes, and global client solutions. Technology, Data & Partnerships: * Manage relationships with key measurement vendors (e.g., Kantar, Nielsen, IAS, DoubleVerify). * Ensure WPP’s A/V measurement stack is competitive, scalable, cookieless-ready, and privacy‑compliant. * Collaborate with AdTech engineering, Marketing Science, and Data Strategy teams to enhance attribution and MMM (Marketing Mix Modelling) inputs. Operational Excellence: * Govern measurement quality, data consistency, and delivery standards across campaigns. * Collaborate with cross‑functional teams (activation, product, engineering, analytics) to ensure flawless execution of measurement setups. * Provide troubleshooting and escalation support for complex or high‑value A/V measurement setups. What you’ll need: * Proven experience in digital media, AdTech, or marketing analytics, with a focus on digital A/V (online video, social video, CTV, or digital audio) measurement. * Experience in digital ad measurement, covering campaign objectives such as reach/frequency, addressability, viewability, attention, brand effectiveness, footfall, search uplift, online sales, and offline sales * Experience in product management, ad ops, or marketing science within a global, matrixed organisation or agency environment. * Excellent understanding of the modern digital video ecosystem, cross-screen measurement frameworks, identity solutions, and clean room technologies. * Strategic thinker with the ability to translate complex measurement methodologies (e.g., attribution, attention, brand lift) into clear business value for clients. * Hands‑on technical understanding of pixel implementation, SDKs, server-to-server tracking, and A/V platform analytics. * Excellent communication and collaboration skills, with the ability to engage stakeholders across different markets and disciplines. * Operationally minded, with a focus on quality, consistency, and scalable delivery. * Experience in conducting RFIs, negotiating contracts, and managing partnerships is a plus * Knowledge of data privacy and security regulations as they relate to digital advertising * Ability to stay updated on industry developments and provide relevant advice or commentary Join us and help shape the future of Digital A/V Measurement across the world’s largest marketing and communications network, with a global platform to influence product innovation, capability build, and client strategy. You’ll have access to WPP’s world-class data, technology, and AI ecosystem, working in a collaborative, forward-thinking environment where your expertise drives enterprise-level impact.     We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.

Capi Money

Capi is building the financial infrastructure for emerging markets trade. Backed by $18M+ from top-tier investors like Creandum, Y Combinator, General Catalyst, and angels from Revolut, Checkout, Stripe, and Remitly, we’re building the financial infrastructure that emerging markets deserve. Our mission is to grow GDP in emerging markets by making the global financial system fairer and more accessible. We’re tackling global trade, making it easier for importers to pay their international suppliers. Our platform enables businesses to expand rapidly, create jobs, and be engines of prosperity for their countries. Our team is made up of approx 100 people across 10 countries; we are a group of a highly-ambitious, get-it-done people, who like to work hard on something that has a tangible impact in the world. And we’re looking for more people to join our team! Take a look through Capi’s mission & values. ROLE OVERVIEW: You will join our fast-growing global team as the internal champion of our customers. Reporting to the Head of BizOps, you will lead our Customer Operations team, own the quality of every customer interaction at Capi, and push every other function in the company to deliver a better experience for the customers we serve. We're looking for someone who puts customers at the heart of every decision, and has the experience and conviction to influence the rest of the company to do the same. KEY RESPONSIBILITIES: Champion our customers across functions * Be the internal voice of our customers — always put them first, and hold the rest of the company to the same standard * Translate recurring pain points into prioritised asks for compliance, sales, product and engineering, and push them through to resolution * Run weekly ops-compliance and ops-sales retros, and own the operational side of our Enhanced Due Diligence process with compliance and sales Lead and develop the Customer Operations team * Recruit, coach and develop the Specialists and Associates, scaling the team across markets and time zones * Quality control customer interactions regularly to coach on quality, tone and resolution * Build a high-performance, customer-obsessed team culture Raise the bar on customer service quality * Measure and own customer service KPIs end-to-end: response times, resolution times, CSAT, SLA adherence * Define what good looks like across written communication, tone, clarity, and resolution quality * Act as the escalation point for the most sensitive customer situations * Own Customer FAQs, internal playbooks, and customer-facing documentation Build the systems that scale CS * Lead the selection, implementation and roll-out of new CS tooling (helpdesk, ticketing, knowledge base, quality control) * Drive automation and process improvements that scale the function without proportionally scaling headcount * Build the dashboards and reporting that give Capi leadership visibility on customer service health REQUIREMENTS: * 7+ years in customer service, operations, or client-facing roles in startups, ideally in a Whatsapp-heavy environment * CS experience in a B2B environment * Proven experience managing and developing CS or operations teams (5+ direct reports) * Track record of designing and improving CS processes, SLAs and tooling at scale * Experience implementing or migrating CS tooling (e.g. Zendesk, Intercom, Hubspot Service) * Right to work in London or Paris * Deep customer obsession — you genuinely care about the people on the other end of every ticket * Fluent in French and English, both spoken and written * Strong analytical mindset — comfortable diving into data to diagnose problems and measure impact * Hunger for a high-paced, rapidly growing environment with broad exposure and autonomy NICE TO HAVES * Previous experience at a VC-backed startup or top-tier consultancy * Familiarity with payments, compliance, or cross-border financial flows * Comfortable using AI tools to work faster and smarter * Fluency in Wolof, Dioula, or other local languages of our key markets ADDITIONAL INFORMATION * This is a full-time position with competitive salary, share options, and benefits * This role requires at least 3 days a week in the office, in London or Paris * Ideal start date: Q3 2026 - We know that people will have notice periods in place and we can adjust accordingly Capi is an equal opportunity employer and welcomes candidates from diverse backgrounds. We’re all about building a diverse, inclusive team at Capi. Whoever you are, we’d love to hear from you. If there’s anything you need to make the interview process easier—whether it’s accessibility support, a different format, or just a heads-up about what to expect—just let us know, we’re happy to help. We've won some cool awards recently too! Check them out: * Startups UK Top 100 (No. 24) * Viva Technology Top 100 * Welcome to the Jungle's Fintech's Finest Top 50

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.   We’re looking for an experienced and motivated leader to join our London office to lead our UK Account Management team. The UK is a cornerstone market for Adyen, home to some of the world’s most sophisticated Enterprise Merchants. You will be responsible for building, mentoring, and coaching a high-performing team of Team Leads and Account Managers who are the driving force behind the strategic growth of our most critical Merchants. As a key member of the UK Leadership team, you will help define the next chapter of our growth. You thrive on setting a clear strategic direction, driving operational excellence, and fostering a culture of "winning together." You will be mission-critical in ensuring our UK merchants—from global retailers to digital disruptors—fully leverage Adyen’s platform to scale their businesses.   WHAT YOU'LL DO   * Drive Sustainable Growth: You view the UK market as your own business. You define and execute an ambitious 2-3 year growth strategy. You stay ahead of UK market trends and regulatory shifts to ensure Adyen’s value proposition remains sharp and aligned with Adyen's long-term global vision. * Scale High-Performing Leaders: Actively maintain a high quality threshold by hiring "better than yourself" and bringing in diverse leadership. You serve as the primary coach for a multi-layered UK organization of 70+ people, developing your Team Leads and Senior Managers into "business owners" of their own portfolios to scale the department as if it were their own company. * Merchant Excellence: Serve as the executive sponsor for our largest UK merchants, partnering at the C-level to influence global payment strategies.  * Deliver on Commercial Goals: You empower your team to hit ambitious yearly commercial stretch goals while maintaining Adyen’s signature high-touch, consultative service. * Cultivate Value-Driven Focus: Provide the strategic clarity needed to prioritize high-impact customer engagement. You are explicit about what the team must stop doing, while streamlining internal processes (between Sales/Product/AM) to ensure accountability and clear forecasting. * Navigate and Influence the Global Org: Act as a strategic multiplier by navigating Adyen’s global organization to remove growth barriers. Rather than escalating gaps, you proactively influence cross-functional roadmaps (Product, Tech, Ops) to secure resources, scaling local UK successes across EMEA and beyond. * Embody the Adyen Formula: Actively listen, build trust, and lead by example. You’ll be a hands-on leader who isn't afraid to dive into a complex negotiation or technical problem while maintaining a positive, "can-do" spirit.   WHO YOU ARE   * A Seasoned Leader: Proven track record of managing managers and scaling large, multi-level teams. * Strategic & Commercial Heavyweight: You possess a sharp commercial edge and push your managers to think bigger and bolder rather than playing it safe. * Disciplined & Accountable: You own the message and bring calm to the team during change. You are regarded as a trustworthy and accountable partner across all departments. * A Master Communicator: You can distill complex technical or financial concepts into clear, actionable insights for executive stakeholders. * Analytical & Technical: Comfortable with quantitative analysis and have a high aptitude for the payments industry. * Entrepreneurial & Humble: A self-starter who thrives in change, remaining grounded and collaborative while being ambitious for the team’s success.   REQUIRED QUALIFICATIONS   * 10+ years of experience in senior leadership roles within Account Management, Business Development, or a related commercial field. * Deep experience building and scaling large teams within the UK market; a strong network within the UK enterprise space is a significant plus. * Proven experience in Enterprise Payments or Fintech is strongly preferred, given the maturity of the UK market. * Strategic Mindset: Proven ability to move beyond tactical execution to long-term partnership scaling.   Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.   This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.