Head of Strategy & Operations

Voi Technology

YOUR MISSION AT VOI As Head of Operations Strategy (UK & Ireland) you will report to the General Manager - UK&I and set Voi’s operations strategy across the region, driving scalable, efficient, and high-performing operations. In this role, you will define operating models, optimise cost and performance, and ensure strong alignment between local markets and central functions to support business growth and operational excellence. This will include: Strategy & Alignment * Setting, communicating and implementing the regional operations strategy in close partnership with local and central stakeholders, ensuring alignment between markets and functions to support business growth and operational excellence. Operating Model & Performance * Developing and evolving operating models (including 3PL, workforce management, and service design) to enable scalable and efficient operations. * Managing budgeting, forecasting, and cost performance, partnering with FP&S to drive financial discipline. * Overseeing unit economics, ride performance, and utilisation to inform city-level P&L decisions and market profitability. * Building and evolving performance frameworks (KPIs, dashboards, routines) and oversee data and platform management across the region, ensuring high-quality data, strong adoption, and actionable insights. * Identifying, monitoring, and preparing for city launches while delivering high-impact operational initiatives (e.g. feature rollouts, warehouse sourcing, fleet swaps, WFM model changes, 3PL implementations). Analytics & Optimisation * Driving operational and rider analytics, translating insights into actions that improve performance while balancing cost and rider experience, and addressing critical operational issues and misalignments. Leadership & Team Development * Supporting and developing the operations strategy team in London by setting clear goals and aligning work with strategic priorities. * Acting as a senior strategic partner to local teams, with close indirect oversight of the fleet management organisation. * Contributing to global operations discussions, sharing insights to support cross-market alignment and capability development. WHAT YOU NEED TO EMBARK We are looking for an analytical, strategic operational leader with great interpersonal skills and the ability to influence and align stakeholders on operational initiatives with clear business outcomes. In addition to being fluent in English, we believe the right person has: * Bachelor’s degree in operations, engineering, business or similar. * 6-10 years’ experience in operations strategy, logistics/field operations, or a high-growth environment. * Proven experience managing budgeting, forecasting, and operational cost performance. * Strong analytical capability with experience in deep data analysis and translating insights into strategy. * Experience driving complex, cross-functional initiatives and influencing senior stakeholders. * Strong understanding of operational models, including 3PL and workforce management. * Experience managing and developing high-performing teams. * Experience using AI in a role-specific context, with a focus on continuously improving output quality. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups. * Get “skin in the game” through our employee stock options program and have a key role in driving our operational success in the United Kingdom and Ireland. * Work with inspiring, motivated and fun colleagues towards a shared mission * Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution. At Voi, we are committed to responsible and ethical recruitment practices, ensuring that all recruitment processes are fair, transparent, and free from exploitation. We operate under the principle that we cover the associated recruitment costs, meaning that no recruitment fees or related costs are charged to workers at any stage of the hiring process. All such costs are borne by Voi, and we require the same standards to be upheld across the agencies we partner with. We work only with recruitment partners who share our commitment to ethical practices and regularly review our processes to ensure compliance, protect workers’ rights, and promote a safe and respectful hiring experience for all our candidates.

CarbonChain

About Us The world’s most pressing problem requires the world’s best talent to fix it, and here at CarbonChain we’re bringing together a superstar team to tackle decarbonization head on. We’re lean, scrappy and determined to make a massive impact by helping the world’s biggest emitters drive commercial wins by reducing their emissions. We see the climate challenge as a transformative opportunity for the global economy, and a rewarding career opportunity for those willing to take on the challenge in a rapidly growing market. Our People CarbonChain’s people are passionate about solving huge challenges, are driven by personal and mutual success, and take extreme ownership for their individual part of getting us to world-changing results. We live and breathe our values every day, and pride ourselves on creating a positive, inclusive and world-class environment for our talent to develop. We’ve got MBAs and PhDs, and experience leading huge initiatives and teams at some of the world’s best companies and scale-ups, but we know that there’s a lot we don’t know, and we’re hoping you can help fill that gap. About the Role As Head of Operations, you will be the operational backbone of the business—owning company-wide execution, ensuring strategic alignment, and building the systems and processes that allow us to scale. Reporting directly to the CEO, you will partner with leadership across product, engineering, sales, and customer success to drive efficiency, performance, and growth. Key Responsibilities: Operational Strategy & Execution * Translate company strategy into operational plans, KPIs, and measurable goals. * Partner with the CEO and leadership team on company OKRs, board reporting, and investor communications. Business Operations & Process Optimization * Build scalable processes across finance, people, legal, and compliance. * Drive continuous improvement to remove bottlenecks and increase cross-functional efficiency. * Implement and manage business systems (CRM, project management, finance tools, etc.). People & Culture * Support talent strategy, hiring processes, and performance management. * Champion company culture as we scale, ensuring employee engagement and retention. Financial & Growth Operations * Partner with finance to manage budgets, forecasts, and business analytics. * Support fundraising activities, due diligence, and board preparation. * Ensure metrics-driven decision making across go-to-market and customer success. Risk & Compliance * Manage vendor contracts, legal processes, and compliance requirements. * Build risk management practices appropriate for a fast-scaling startup. * Requirements * 7+ years of relevant experience in operations, strategy, or business leadership, ideally in a fast-scaling Series A–C tech company. * Strong background in building and scaling processes, with a track record of improving operational efficiency. * Demonstrated ability to manage cross-functional teams and influence without direct authority. * Financial acumen: comfort with budgets, forecasts, and key SaaS metrics. * Excellent communication and stakeholder management skills. * Entrepreneurial mindset: thrives in ambiguity, builds structure from scratch, and executes with urgency. Nice-to-Have * Prior experience in, SaaS, fintech, climate tech, AI. * Exposure to fundraising, investor relations, or board management. * Previous role as an early employee or operator at a high-growth startup. What we’re offering * CarbonChainer’s receive a ton of great benefits, including: * 28 days of annual leave * Home office set up allowance of £500 * £2,000 annual learning allowance * Private healthcare * Generous parental leave policy * Team lunches once a week in the office * Subsidized gym classes, office gym, and cycle to work scheme.  We're striving to build a diverse team and we would love to hear from applicants from backgrounds less frequently represented in technology, be that in terms of gender, race, or professional background. If you think your skills and experience match what we’re looking for and you’d like to join a Carbon Tech industry unicorn, please get in touch! CarbonChain values diversity and inclusion and welcomes applications from candidates with diverse backgrounds.  If you think your skills and experience match what we’re looking for and you’d like to join the next Climate Tech industry unicorn, please get in touch! You can find out more about interviewing at CarbonChain at https://www.carbonchain.com/careers/interview-process.   CarbonChain values diversity and inclusion and welcomes applications from candidates with diverse backgrounds.  If you think your skills and experience match what we’re looking for and you’d like to join the next Climate Tech industry unicorn, please get in touch! You can find out more about interviewing at CarbonChain at https://www.carbonchain.com/careers/interview-process.

32Co

01Health is at an inflection point. The platform is built, revenue is accelerating, and we are moving from a single-specialty company to a multi-vertical specialist healthcare platform - with AI as embedded clinical infrastructure. Our vision is to help all clinicians deliver the latest innovations in healthcare, improving the standard of care for millions of people.  Backed by the investors behind Revolut, CityMapper, and Depop - we're scaling fast across the UK and beyond, and are looking for exceptional people to join us on our mission.  What is happening at 01Health right now: Balderton-backed Series A company 90% of UK patients can reach an 01Health–affiliated clinic within 30 minutes All growth has been inbound, ~50% word of mouth 4.98★ customer rating from the dentists who use us Aerox (sleep) ready for national rollout to top-performing 01 Partners, with a 300+ clinic waitlist US expansion live  New verticals being tested and prototyped We are not searching for product–market fit anymore. We are ready to dominate the market, and to do it across multiple medical specialties, transforming lives in the process. The Role: We're hiring for one of the most critical and exciting roles at 01Health.   As Head of Operations, you will report directly to the COO and own day-to-day operations, leading a team of 50+ people across clinical, support, treatment planning, supply chain, fulfilment, and specialist teams. You’ll play a crucial part in enabling our geographical (US) and product (Sleep) expansion. How we deliver the next 10x growth has AI at its core. Working with our COO and leadership team, your job is to take those plans and translate them into crisp, well-run execution on the ground - and to be the feedback loop back up: surfacing problems early, spotting where reality is diverging from the plan, and channelling ideas and intel from team leads back into leadership decisions. Operations is already performing strongly. We’re not hiring someone just to keep the lights on; we’re also looking for someone to play a key part in redesigning and scaling how operations works. What you'll do: Own and run day-to-day operations across our Orthodontic and Sleep products (UK and US), with full accountability for our high quality bar, performance, and output against agreed targets. Execute against the operations roadmap set by leadership. Break it down into clear workstreams, sequence the work, drive it through to completion, and report progress crisply. Manage and develop team leads across functions. Set clear expectations, hold a high bar on performance, and run a tight operating cadence (1:1s, weekly reviews, monthly business reviews). Hit SLAs and performance targets consistently. Track the numbers, understand why they are what they are, and act fast when they slip. Identify and unblock bottlenecks. Spot where work is getting stuck, get to the root cause, and fix it - whether that's a process change, a tooling tweak, or a difficult conversation. Treat operations as a product. Design, build, and continuously improve internal tools, workflows and systems. Drive adoption and impact of AI and automation across your teams. The COO and leadership team sets the AI build agenda; you make sure the tools land, get used, and translate into measurable change in how operations actually runs. Run capacity planning, forecasting, and resourcing across your three areas, partnering with leadership on hiring and headcount. Lead operational readiness for new markets and products, executing the rollout plan and surfacing what needs to change as you go. Manage day-to-day supplier and partner relationships across our manufacturers and product lines, with clear ownership of lead times, quality, and fulfilment reliability. What success looks like: Operations runs smoothly day-to-day without needing COO involvement in execution. SLAs and performance targets are consistently met across the three areas as volume scales. AI and automation tools the team is building are actually adopted, used well, and driving measurable improvement in throughput and quality. Team leads have a clear, supportive manager who holds them to a high standard - and they're getting better at their jobs because of it. Leadership has full, accurate visibility into what's happening on the ground: nothing is festering quietly, surprises are rare, problems are caught early. Roadmap items land on time, in scope, and with the team leads bought in. You're seen as the trusted operator the COO can hand a problem or a plan to and trust will get done well. You'll thrive in this role if… You have 5-8 years of experience, for example combining top-tier consulting or finance experience with at least one operations role in a high-growth environment. You are obsessive about execution and detail. You take pride in things being done well, on time, and to a high standard - not just done. You are hard-working and high-output. You don't need to be told twice, you don't drop balls, and you bring real energy and pace to the work. You're a natural project manager. You can take a messy goal, break it into a clear plan, run it, and report on it crisply. You're great with people. You can manage and develop team leads, hold a firm line on standards, and have hard conversations when needed. You're an excellent communicator - clear, concise, structured - and just as comfortable writing a sharp update to the leadership team as you are sitting next to a team lead unpicking a workflow. You operate well with ambiguity but you bring structure to it: you turn vague briefs into clear plans rather than waiting for clarity. You are AI-fluent and genuinely excited to drive AI adoption across your teams. You don't need to be the one building the tools, but you need to be a power user, a strong advocate, and the person who makes sure they actually land in the real workflow. You are commercially minded. You understand why operational metrics matter to the broader business and you make trade-offs accordingly. Why this role: You'll be the senior operations executor at a fast-scaling company, reporting directly to the COO with a clear seat at the table. You'll own day-to-day operations across three exciting frontiers from day one: our core business, our growing US operation, and our new Sleep product line. Few mid-level ops roles offer that kind of breadth and frontier exposure. You'll have a clear scope and a clear mandate: take strategy from leadership and turn it into excellent execution. No fuzzy lines. You'll work side-by-side with leadership and have real exposure to how a high-growth company is run from the top. AI is reshaping operations and you'll be on the front foot, driving adoption of tools and ways of working that will define how operations is run for the next decade. Clear path to grow as the company grows - whether that's deepening into Director-level ownership, scaling into new markets, or moving sideways into other parts of the business. Compensation is benchmarked to senior mid-level operator roles in the London market, with meaningful equity.