Strategy & Operations Manager (US Back Office)

Seccl

Hybrid role with three days a week in London or Edinburgh offices with travel to Bath once a quarter. ABOUT US Seccl is the Octopus-owned embedded investment platform that’s on a mission to helping more people to invest – and invest well. We’re B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We’re also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. THE ROLE * We’re looking for a Senior Product Manager for European payment squad to join us. You'll work closely with our Payment Senior Product Manager to build our European payment functionality and shape how our European payment operations team functions. * This is a high-impact, high-ownership role, ideal for someone who combines sharp product thinking, strong execution skills, and a passion for simplifying complexity. This is a rare opportunity to be the first Product Manager focused on European payment at Seccl. * You won’t be joining an established team or roadmap, you’ll be helping to define both from the ground up. * Working alongside a small, high-impact European team and key European clients, you’ll play a central role in shaping how our European payment proposition evolves, from early launches through to scale. This is an opportunity to: * Shape the European payment strategy and roadmap for a fast-growing fintech that wants to disrupt an outdated industry. * Support with go to market strategy for the European business and collaborating closely with our European clients * Work closely with the product and engineering team supporting the UK business * Collaborate with product, engineering, and operations teams to identify the right tooling to automate tasks and solve complex customer problems. * Contribute to a high-performing, autonomous squad where your ideas will directly influence our success. ON A TYPICAL DAY YOU WILL BE… * Working closely with the Group Product Manager and Operations Lead to define the European trading roadmap, balancing immediate client needs with longer-term platform strategy * Collaborating as a pod with engineers, operations, and other stakeholders to solve scalability challenges for our European trading operations team. * Breaking down complex problems into clear, actionable plans for engineering teams * Prioritising and managing the sprint backlog, balancing stakeholder needs while maximising value for customers. * Partnering closely with our European clients to understandi their needs and translating them into product solutions, validate solutions, and ensure the product delivers real value. * Collaborating with UK-based product and engineering teams to adapt and extend existing capabilities for European markets * Making trade-offs across speed, risk, and customer value in a highly regulated environment * Using both quantitative and qualitative data to inform evidence-based decisions. * Supporting the growth of junior product managers through mentorship. THIS ROLE’S FOR YOU IF YOU... * Have significant experience with payment systems, custody platforms, APIs or have launched regulated products to European markets * Have experiencer scaling products in regulated environments (e.g. fintech, banking, investments, insurance) * Are comfortable operating in 0→1 or highly ambiguous environments where structure doesn’t yet exist * Brings clarity to ambiguity – structuring problems and shaping them into actionable work * Has a strong bias for action – you proactively seek insights, test ideas, and move things forward. * Is customer-obsessed – always thinking about how to improve workflows and outcomes. * Thrives in cross-functional teams – collaborating across disciplines and navigating trade-offs with empathy and focus. * Supports others – through mentorship, sharing knowledge, and modelling high standards. * Communicates with impact – adapting style for technical and non-technical audiences alike. THIS ROLE ISN’T FOR YOU IF... * You rely on a lot of top-down direction. Here, you’ll have a lot of freedom and ownership of your role, and you’ll be expected to shape your own progression * You’re not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet * You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen * You don’t like change. You’ll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty WHAT’S IN IT FOR YOU… We offer a generous mix of benefits for the things that really matter to our people, including: 💰 A salary between £75,000 and £90,000 – dependant on experience + reviewed annually 🌴 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave 💙 Two volunteering days per year 🌎 Option to work abroad for up to six weeks a year 🌟 Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget 🏅 Length of service award – one month paid sabbatical at eight years ✅ 6% employer pension contribution, and life assurance 🏥 Private medical insurance with AXA Health 👪 Enhanced Parental leave 💻 MacBook and up to £500 home office set up budget 📖 £750 per person learning budget 🌻 Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace 🌱 Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy 🎁 Perkbox – Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts 🚲 Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing OUR CULTURE We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. INTERVIEW PROCESS Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this: * Talent screen - 30 min initial interview with Talent partner * First round– 45 min competencies-based interview with the hiring manager * Second stage – 60 min case-study presentation interview * Bar raiser - 45 min cultural alignment interview ⏳ We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out and you should expect to hear back from us within one to two weeks of applying. 🌈 Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don’t tick every box. We’d love to hear from you!  #LI-VS1 #LI-hybrid

Tripadvisor

About Tripadvisor  The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Job Location: Hybrid This role is a hybrid position that requires 1 day per week in our London office.   Who are we looking for? As a Service Resolution Manager, you are accountable for translating operational strategy into day-to-day execution across onshore and offshore teams so that we consistently deliver high-quality outcomes for our customers. You are a hands-on operator who balances real-time performance management with longer-term planning, using data, people leadership, and cross-functional collaboration to drive service levels, quality, and efficiency. You will play a key role in shaping and executing our operational roadmap in line with the company’s goals. You will partner closely with Vendor Management, Workforce Management, Training, Quality, and external partners to ensure alignment on priorities, rapid issue resolution, and continuous improvement. You will champion a culture of performance, coaching, and customer focus, bringing in new ideas from the market and your own development to help the operation evolve and scale effectively.   Key Responsibilities Operational leadership and strategy * Support long-term operational planning and help influence strategy to meet company goals. * Translate strategy into clear execution plans and targets for onshore and offshore teams. * Track performance against goals and adjust operational priorities as needed to address challenges and emerging trends, ensuring accountability for KPI delivery and regular reporting on a weekly, monthly, and quarterly basis. Day-to-day operations management * Manage service delivery in real time, keeping a constant eye on service levels, backlogs, and productivity. * Identify operational risks, trends, and opportunities, and implement actions to protect and improve performance. * Oversee operational systems, processes, and infrastructure, proactively seeking opportunities for optimisation. Quality, customer outcomes, and coaching * Ensure a strong quality focus so customer interactions consistently meet or exceed expectations. * Use insights from quality outcomes to identify coaching needs, support performance improvement, and celebrate “gold star” examples. * Partner with Training and Quality to embed best practices and address service gaps. Compliance, safety, and governance * Enforce relevant regulatory, safety, and internal policy standards across all operational sites. * Ensure teams understand and adhere to compliance requirements and escalation procedures. * Support change control processes, assessing operational impact and ensuring smooth implementation. Stakeholder and vendor management * Communicate daily and proactively with internal stakeholders (Vendor Management, Training, Quality, etc.) and external partners to maintain alignment. * Partner with Vendor Management on strategy execution, issue escalation, and performance improvement for outsourced partners. * Build and maintain strong professional relationships with cross-functional teams, ensuring they understand and consider the operations strategy in their own plans. People leadership and team development * Lead, mentor, and coach a high-performing team, providing clear expectations, feedback, and development opportunities. * Foster a culture of accountability, ownership, and continuous improvement, leading by example. * Support succession planning by identifying and developing talent within the operations team. Data, reporting, and continuous improvement * Use operational data and reporting to review performance daily, weekly, and monthly and identify improvement opportunities. * Prepare and present performance insights and business cases to support change initiatives and investments. * Collect and synthesise employee and customer feedback to refine operational processes and influence improvements in related functions (e.g., Training, Quality, Real Time, Scheduling). Workforce planning and performance * Collaborate with Workforce Management to ensure schedule adherence, identify absenteeism trends, and address staffing gaps. * Take ownership of mitigating scheduling and staffing risks that may impact service delivery. * Align resourcing decisions with forecasted demand and operational priorities.   Minimum Qualifications & Experience: * 5+ years’ experience in operations management within a contact centre, customer support, or similar service environment. * Proven People-Manager with 5+ years experience, managing both regional and global teams * UK Based working Hybrid * Proven track record managing both onshore and offshore/outsourced teams against SLAs and performance targets. * Demonstrated experience using operational data and reporting to drive decisions, forecast needs, and build business cases. * Experience working closely with Workforce Management, Training, Quality, and Vendor Management functions. * Hands-on experience leading change initiatives and improving processes in a fast-paced, dynamic environment. * Strong people management experience, including coaching, performance management, and team development.   Skills you should bring to the role Customer-focused: Committed to delivering excellent customer experiences through reliable, high-quality operations. Operationally strong: Deep understanding of contact centre or service operations, including SLA quality metrics, and workforce dynamics, with the ability to excel in a fast-paced environment. Data-driven: Comfortable interpreting performance metrics and using insights to drive decisions and build compelling cases for change. Strong communicator: Clear and timely communication with teams and stakeholders; able to influence and align others. People leader: Experienced in coaching, developing, and motivating teams, with a focus on performance and growth. Change oriented: Curious and proactive about new ideas, tools, and ways of working; effective at leading teams through change.   What We Offer  * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.   Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.  Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.  We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.   We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!     #LI-JP #LI-Hybrid

Seccl

Hybrid with two days a week in London with travel to Edinburgh or Bath once a quarter ABOUT US Seccl is the Octopus-owned embedded investment platform that’s on a mission to helping more people to invest – and invest well. We’re B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We’re also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. THE ROLE We’re looking for a Group product manager to join our product team. This role sits at the heart of the Seccl platform, shaping the core capabilities that our clients rely on to build and scale their investment propositions. You’ll focus on delivering a stable, flexible platform while continuously improving the experience for both adviser and fintech clients. You’ll work closely with clients to understand their needs, translating them into clear product direction and ensuring we’re building solutions that support a wide range of business models and customer journeys. From core platform capabilities to client-facing experiences, your domain will play a critical role in how firms deliver value to their end investors. You won’t lead a single squad day-to-day. Instead, you’ll lead multiple Product managers across several squads, setting direction, aligning priorities, and driving strategic initiatives across your domain. You’ll work closely with two other GPMs to shape the end-to-end platform roadmap. On a typical day you will… * Set the vision and strategy for your tribe area, shaping direction 6-18 months ahead * Build and maintain clear, coherent roadmaps that balance short-term delivery with long-term impact * Develop strong relationships with advisers, developers and firms, deeply understanding their workflows, pain points and needs * Lead, coach and support Product Managers, helping them grow, prioritise effectively, and deliver meaningful outcomes * Work closely with engineering leadership to deliver scalable, reliable, compliant platform capabilities * Drive alignment across squads, ensuring shared context, cross-functional collaboration and consistency of approach * Champion customer-centric product decisions through continuous discovery, data-driven insights and tight feedback loops * Collaborate with commercial, operations, support and compliance teams to balance current and future customer needs with business opportunities. * Promote operational excellence, improving processes that impact experience and efficiency * Contribute to product culture, shaping how we scale our ways of working as the organisation grows. Act as one product leadership with the two other Group Product Managers THIS ROLE’S FOR YOU IF YOU.. * Have experience leading multiple squads or teams within a high-growth, API-first, fintech, or regulated environment * Are a strategic thinker, balancing long-term vision with execution. * Have a strong commercial mindset, understanding how product decisions impact business growth. * Can build deep relationships with customers, acting as their advocate within the business. * Are an excellent people leader, coaching and mentoring product managers to excel. * Have a track record of improving processes and driving operational efficiencies. * Work closely with engineering leadership, ensuring a strong product-engineering partnership. * Thrive in fast-paced, ambiguous environments, using data to drive decisions. THIS ROLE ISN’T FOR YOU IF: * You have never been a people manager. * You have never invested and don’t use any investment platforms * You rely on top-down direction. Here, you’ll have significant freedom and ownership to shape your progression and deliver outcomes. * You’re not comfortable in a fast-paced environment. Our agility and scalability are what set us apart, and we expect quick thinking and adaptability. * You struggle to follow through on ideas. We value people who follow through and deliver on what they set out to achieve. * You don’t like change. You’ll thrive here if you embrace the ambiguity of rapid growth and see change as an opportunity rather than a challenge. WHAT’S IN IT FOR YOU… We offer a generous mix of benefits for the things that really matter to our people, including: 💰A salary between £110,000 and £120,000 – dependant on experience; reviewed annually 🌴27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave 💙 Two volunteering days per year 🏅 Length of service award – one month paid sabbatical at eight years ✅ 6% employer pension contribution, and life assurance 🏥 Private medical insurance with AXA Health 👪 Enhanced Parental leave 💻 MacBook and up to £500 home office set up budget 📖 £750 per person learning budget 🌎 Option to work abroad for up to six weeks a year 🌻 Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace 🌱 Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan, will writing offering via Octopus Legacy and Seccl invest (our own platform for you to manage your investments) 🎁 Perkbox – Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts. 🚲 Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing OUR CULTURE We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. INTERVIEW PROCESS Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, following an initial chat with one of our Talent team: * First stage – 45 mins competencies-based interview with two Group product managers * Second stage –60 mins case-study presentation with GPM and CPO * Bar Raiser – 45 mins bar-raiser culture-based interview ⏳ We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out and you should expect to hear back from us within one to two weeks of applying. 🌈 Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don’t tick every box. We’d love to hear from you! #LI-VS1 #LI-hybrid