Field Support Specialist (On Call)

Job Title: Field Support Specialist (On Call) Reports To: The Field Support Specialist (On Call), will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.  Job Overview:  The Field Support Specialist (On Call) will be assigned to provide backfill coverage within their assigned region, filling in for staff that will be on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to. This assignment could also be same day assignments based on unscheduled call outs needing immediate support. This position is recognized as a critical role for customer satisfaction, continuity of business, and meeting our service level agreements. The goal for this role is to ensure customers are supported with continuous coverage in conformance of our service level agreements. The FSS Representative provides exceptional overall office services experience, delivering operational functions in the following service lines: shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes which may be tailored to specific sites within the scope of our core business lines and service level agreements. Training will be facilitated at SPS sites within that region to establish FSS familiarity with the other SPS sites. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.  Duties and Responsibilities:  Mail Services * Provides exceptional world class service to all clients (in all forms of communication). * Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures. * Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments. Reprographics Services * Assists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality. * Provide binding services such a GBC, Velo, Coil, and Wire Internal * Performs daily key operations of convenience multi-function devices (ensuring  functionality, replenish toner/paper). * Performs duties of scanning and imaging documents and light copy/print reproduction services. Office Services  * Maintains the Office Services Center area in a neat and orderly fashion. * Service and replenish the pantry, conference, kitchen, or meetings areas. * Provides general and preventative office maintenance & repair duties. * Oversees office equipment maintenance and safety tests. * Breakroom organization, cleaning, and stocking. * Meeting room and conference room set ups. * Monitors level of office supplies on the floors while replenishing. * Inventories office supplies and orders accordingly. Front of House * Provides reception or concierge (front of office) coverage as needed. * Welcome guests receive and catalog guest information, and orient new clients. * Represent SPS Global and our clients positively in all interactions (in person, on the  phone, and over email) * Oversee the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service * Exhibit a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams. * Receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients. * Answers and properly routes global calls, * Logs visitors into the registration system. * Provides light administrative support to staff as directed Competencies: * Strong verbal and written communication skills. * Excellent customer service skills. * MS Office Suite experience with intermediate to expert competency. * Ability to handle multiple tasks simultaneously. * Good organizational skills. * Working knowledge of MFD (Multi-Functional Device) equipment. * Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions. * Possesses ability to work independently and capable of completing projects. * Proactively seeks out additional work during downtime. * Builds professional relationships with customers and other teams. * Maintains professionalism and composure when interacting with all employees. Qualifications and Education Requirements: * High School Diploma (or equivalent) required. * 6+ months prior work experience preferred. * Ability to work assigned work hours determined by manager. * Excellent organizational and time management skills. * Analytical abilities and aptitude in problem-solving. * Superb written and verbal communication skills. * Current knowledge or ability to learn computer-based systems required for functions of position. * Required to maintain an overall professional appearance and attitude. * Adhere to all policies and procedures required. Physical Demands: * Approximately 50% of the time this position requires the below physical demands. * Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance. * Ability to walk bend, kneel, stand, and/or sit for an extended period of time. * Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery. * Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability). Travel:  * Travel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation. * Assignments can include traveling from one SPS site to another SPS site after your arrival to your “home” location as required by business need. * Travel distance will be predominately within the FSS’s assigned region Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.    Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $21—$22 USD WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! * We Recognize Talent: We offer a variety of recognition programs for all levels of employees! * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Field Support Specialist (On-Call) 📍 Detroit, MI 48226 | On-site Support daily operations. Step in when needed. Keep the office running. SPS Global is seeking a Field Support Specialist (On-Call) to provide on-site coverage and operational support across client locations in San Francisco. This is a floating position designed to support business continuity when regular staff are out of the office or when additional project coverage is needed. The role is ideal for a dependable, service-driven professional who can quickly adapt to different environments and maintain high service standards. You will provide coverage when regular staff are out and support special projects as needed. The position is based out of a designated home office and may require short-notice deployment to nearby client sites. What You’ll Do: This role focuses on office services support, service delivery, and operational continuity. * Mail & Shipping Operations * Oversee incoming and outgoing mail and packages * Log and track deliveries using chain-of-custody systems * Distribute mail and notify employees of deliveries * Process shipping requests and verify packing documentation * Office & Facilities Support * Assist with supply ordering and stocking common areas * Support light facilities tasks and service requests * Monitor and support copy/print equipment * Assist with office moves and workspace transitions * Set up and break down conference rooms as needed * Reception & Client Support * Provide front desk or concierge coverage as needed * Answer and direct calls professionally * Deliver consistent, high-level customer service to employees and visitors What You Bring: * Strong communication and customer service skills * Ability to multitask in a fast-paced environment * Working knowledge of MS Office and office technology * Understanding of shipping and receiving procedures * Ability to work independently with minimal supervision * Flexible schedule with the ability to travel between client sites What We’re Looking For: Required * High School Diploma or equivalent * 6+ months of prior work experience preferred * Strong organizational, time management, and problem-solving skills * Excellent written and verbal communication * Ability to learn and navigate computer-based systems * Professional demeanor with a customer-service mindset * Ability to work assigned hours and follow established policies Preferred * Experience in mailroom, office services, reception, or facilities support * Familiarity with shipping/receiving processes and office equipment Physical Requirements * Role requires regular walking, standing, bending, kneeling, and sitting for extended periods * Ability to lift or move 40 lbs. frequently * Ability to move packages via wheeled cart (up to 60 lbs. capacity) * Manual dexterity to operate phones, copiers, and related office equipment Travel: None or negligible Other Duties: This job description is not intended to be a comprehensive list of all activities, duties, or responsibilities required of the employee. Duties and responsibilities may change at any time with or without notice. WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! * We Recognize Talent: We offer a variety of recognition programs for all levels of employees! * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.