FinCrime Investigator

Satispay

About us Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn't stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives. By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need. What you'll be doing As our OSINT Investigator, you’ll be the person who moves beyond standard forensic reconstruction to handle our most critical cases and influence our long-term strategy. Here's what your day-to-day will look like: * High-Complexity Investigations – Leading end-to-end forensic investigations into the most sophisticated and multi-layered fraud types (e.g., organized scam networks, complex merchant ATO, and advanced AML/CTF syndicates). * Forensic Reconstruction & Intelligence – Gathering and analyzing data from complex internal systems and advanced OSINT sources to uncover hidden links and build evidence-based intelligence packages regarding new and emerging criminal schemes. * Mentorship & Quality Assurance – Acting as a key escalation point for our first line of defence, challenging assumptions, providing guidance on complex cases, and conducting quality reviews on investigation files and documentation. * Defensible Evidence Management – Applying meticulous attention to detail, ensuring all investigation steps, findings, and evidence are documented in an airtight, defensible manner ready for external auditors, law enforcement, or regulatory review. * Advanced Regulatory Reporting – Authoring and reviewing high-priority SAR/STR narratives for submission, ensuring the "Who, What, When, and Why" of a crime is indisputable under strict regulatory deadlines. * Strategic Control Optimization – Translating complex investigative findings into actionable intelligence, partnering with Product, Data, and Engineering teams to patch systemic vulnerabilities and design next-generation monitoring controls. * Focal Area Leadership – Owning a critical 'Focal Area' to proactively hunt for emerging, new-to-market typologies and presenting trend analysis to FinCrime leadership. Who we're looking for We need a problem-solver who loves teamwork and gets things done. If you're curious and ready for real ownership, you'll fit in! Does this sound like you? * Experience – 3+ years of demonstrable experience in end-to-end fraud, AML or corporate investigations. A background in Fintech is welcome, but we equally value experience in intelligence sectors, law enforcement, fast-paced banking, and complex corporate/advisory environments. * Investigative & OSINT Mastery – Expert understanding of fraud principles, complex criminal typologies, and forensic reconstruction. Proven expertise in applying OSINT techniques. Working knowledge of AML/CFT regulations and the Strong Customer Authentication (SCA) framework is highly preferred but not mandatory for candidates with exceptional fraud investigation backgrounds. Professional certifications (e.g., CFE, CAMS) are a strong plus. * Analytical Tenacity – Exceptional critical thinking skills with a natural refusal to take things at face value. Proficiency in navigating data analytics tools (like Looker, Splunk, HEX, or Redshift) and leveraging data to uncover the full scope of an issue. * Leadership & Mentorship – Proven capability to guide, coach, and elevate the technical and investigative skills of peers and junior team members. * Strategic Communication – Exceptional written and verbal communication skills, with the ability to synthesize complex, disparate datasets into clear, actionable briefs for executive leadership and external stakeholders. * Proactive Intelligence – A restless investigative curiosity to hunt for invisible risk, challenge existing processes, and proactively close systemic control gaps. * Core Values – Unwavering resilience under pressure, a commitment to continuous learning, and the high-integrity judgment required to handle sensitive, high-risk financial crime incidents. CareAbout: how we support your impact We move fast, and evolution never stops. It's a fun ride, but it can be challenging. To make sure our people truly thrive, we're committed to making their lives easier, both in the office and out in the world. That's why we created CareAbout: * ❤️ Health (Private insurance for you and your family, psychological support with Serenis, mental health workshops) * 💰 Financial resources (Stock Option Plan, Meal vouchers, Relocation support if you're moving countries) * ⚙️ Growth and development (Professional development programs, Internal mobility, Language courses with Preply) * 🌱 Flexibility (Unlimited PTO, Hybrid working policy*, Flexible working hours) * 👨‍👩‍👧 Family (Enhanced parental leave, Additional leave for child sickness)   *We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time. Equal opportunity employer At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs! Learn more about us Our values and pillars aren't just fancy words on a page - they really shape everything we do. Explore them here. #LI-Hybrid #LI-VR1 By submitting this application, I acknowledge that I have read and understood the content of the Privacy Policy

Satispay

About us Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn't stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives. By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need.   What you'll be doing As our Fincrime Analyst, you’ll be the person who leads the surveillance, identification, and containment of real-time fraudulent and illicit activities across our ecosystem. Here's what your day-to-day will look like: * High-Volume Alert Review & Resolution – Managing, analyzing, and resolving transaction monitoring alerts flagged by our systems, ensuring swift and accurate decision-making on complex or ambiguous customer behaviors. * Advanced Escalation Handling – Serving as the primary point of contact for complex alerts escalated by other teams, conducting the necessary deep dives to quickly determine if further investigation or filing is required. * Detection Logic Feedback Loop – Translating insights gained from your daily alert reviews into actionable feedback for Product and Data teams to help tune, refine, and update our transaction monitoring rules. * Process & Workflow Optimization – Identifying bottlenecks in the daily alert handling queue and proposing tactical improvements to streamline workflows, reduce false positives, and increase team efficiency. * Mentorship on the Line – Coaching and onboarding junior analysts by sharing best practices on transaction analysis, pattern recognition, and effective case documentation. * Compliance & Airtight Documentation – Ensuring every resolved alert is backed by clear, concise, and defensible rationale that strictly adheres to regulatory standards and internal guidelines. * Typology Hunting – Owning a strategic monitoring 'Focal Area', actively researching emerging global financial crime trends and swiftly translating them into live, production-ready transaction detection rules. Who we're looking for We need a problem-solver who loves teamwork and gets things done. If you're curious and ready for real ownership, you'll fit in! Does this sound like you? * Experience – 3+ years of hands-on experience in transaction monitoring, real-time fraud operations, or KYT surveillance, specifically within hyper-growth Fintechs, fast-paced digital banking networks, or high-volume payment processing environments. * Surveillance Mastery – Subject matter expertise in transaction monitoring principles, payment flows, velocity patterns, and regulatory frameworks (FATF, EU Directives, PSD3/SCA). Professional industry certifications (e.g., CAMS, CFE) are highly valued. * Advanced Data & Systems Literacy – High proficiency in navigating complex data landscapes using internal data analytics tools (such as Looker, Splunk, HEX, or Redshift) and leveraging basic SQL to query and manipulate large transactional datasets. * Rule Engineering Mindset – A strong track record of identifying structural gaps in automated detection models and turning those gaps into concrete, logic-driven monitoring scenarios. * Leadership & Coaching Presence – Demonstrated ability to guide peers, design operational training modules, and elevate the monitoring and analytical competencies of a wider operational team. * Analytical Communication – Exceptional ability to synthesize complex transaction data and chaotic payment behaviors into structured, clear, and actionable insights for both technical and non-technical stakeholders. * Core Values – Extreme attention to detail, resilience under high transaction-alert volumes, and the unwavering ethical judgment needed to manage sensitive risk incidents. CareAbout: how we support your impact We move fast, and evolution never stops. It's a fun ride, but it can be challenging. To make sure our people truly thrive, we're committed to making their lives easier, both in the office and out in the world. That's why we created CareAbout: * ❤️ Health (Private insurance for you and your family, psychological support with Serenis, mental health workshops) * 💰 Financial resources (Stock Option Plan, Meal vouchers, Relocation support if you're moving countries) * ⚙️ Growth and development (Professional development programs, Internal mobility, Language courses with Preply) * 🌱 Flexibility (Unlimited PTO, Hybrid working policy*, Flexible working hours) * 👨‍👩‍👧 Family (Enhanced parental leave, Additional leave for child sickness)   *We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time. Equal opportunity employer At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs! Learn more about us Our values and pillars aren't just fancy words on a page - they really shape everything we do. Explore them here. #LI-HYBRID #LI-VR1 By submitting this application, I acknowledge that I have read and understood the content of the Privacy Policy

Satispay

Please note that this opportunity requires relocation to our Barcelona office. About us Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn't stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives. By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need.   What you'll be doing As our Chargeback Specialist, you’ll be the person who manages and resolves complex disputes and chargebacks, ensuring efficient, timely, and fair resolutions while protecting customer trust and our financial integrity. Here's what your day-to-day will look like: * Handle Complex Disputes and Chargebacks – Managing the full lifecycle for high-priority or complex cases: from intake and investigation to evidence compilation, response drafting, and escalation. * Perform Deep-Dive Analysis – Analyzing dispute and chargeback data to spot root causes, emerging patterns, and process gaps to drive prevention and recovery steps. * Contribute to Process Optimisation – Actively identifying and proposing improvements to workflows, SLAs, and quality checks to increase win rates and reduce manual effort. * Ensure Compliance – Maintaining expert-level knowledge of applicable regulations and industry best practices related to chargebacks and consumer protection. * Cross-functional Collaboration – Partnering with FinCrime, Customer Support, Legal, and Product to provide expert input to prevent chargebacks upstream. * Tools & Reporting – Expertly using and refining internal tools and reporting to monitor performance, quality, and risk metrics.   Who we're looking for We need a problem-solver who loves teamwork and gets things done. If you're curious and ready for real ownership, you'll fit in! Does this sound like you? * Experience – You have 3+ years of experience in chargeback management, payment operations, or risk operations within fintech, e-commerce, or financial services. * Dispute Resolution Expertise – Proven understanding of dispute categories, evidencing standards, and resolution pathways across different payment rails. * Regulatory Knowledge – Strong knowledge of EU regulations and consumer protection. * Data Analytics – Advanced analytical skills with the ability to interpret data, identify trends, and drive data-informed decisions. * Operational Excellence – High attention to detail, strong organisation, and the ability to work independently in a fast-paced environment. * Communication Skills – Excellent ability to explain complex technical topics clearly to both technical and non-technical audiences.   CareAbout: how we support your impact We move fast, and evolution never stops. It's a fun ride, but it can be challenging. To make sure our people truly thrive, we're committed to making their lives easier, both in the office and out in the world. That's why we created CareAbout: * ❤️ Health (Private insurance for you and your family, psychological support with Serenis, mental health workshops) * 💰 Financial resources (Stock Option Plan, Meal vouchers, Relocation support if you’re moving countries) * ⚙️ Growth and development (Professional development programs, Internal mobility, Language courses with Preply) * 🌱 Flexibility (Unlimited PTO, Hybrid working policy*, Flexible working hours) * 👨‍👩‍👧 Family (Enhanced parental leave, Additional leave for child sickness) *We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time.   Equal Opportunity Employer At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!   Learn more about us Our values and pillars aren't just fancy words on a page - they really shape everything we do. Explore them here. #LI-VR1 #LI-HYBRID By submitting this application, I acknowledge that I have read and understood the content of the Privacy Policy