Supply Chain & Operations Associate

MEET YUBICO Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. Publicly traded on Nasdaq Stockholm with headquarters in Sweden, the US, and Singapore, we protect everyone from everyday consumers to global enterprises with modern, phishing-resistant authentication. Why Join Our Mission? At Yubico, we are guided by a shared belief that your work matters. We operate under a cultural philosophy of Speed with Integrity, pushing the boundaries of technology to secure the AI frontier—protecting both human and agentic AI interactions—and leading the transition to post-quantum cryptography. In everything we do, we live by our core values: * Battle Friction: We constantly look for new ways to simplify our products, our work, and the user experience. * Inspire Higher: We think big, champion the open internet, and strive to do the right thing even when it is difficult. * One Team: We are open, responsive, and collaborative, overcoming challenges and celebrating our successes together. Aligned with our commitment to open standards, we foster a thriving builder ecosystem through the Yubico Developer Program, offering free open-source repositories, libraries, and SDKs to help developers rapidly integrate strong hardware authentication into any application. Through close collaborations with technical partners like Google, Microsoft, and Amazon, as well as newer frontiers like OpenAI, we continue to shape a safer digital world while donating security keys to protect vulnerable communities, journalists, and humanitarian groups worldwide through our Secure it Forward program. Tasks and Responsibilities: * Operate, monitor, and maintain equipment and machinery according to Standard Operating Procedures (SOPs). Ensure strict compliance to SOPs, forms and checklists in line with the quality management system. * Monitor production output and process efficiency to meet operational and quality targets, and achieve KPIs set by management. * Assist in maintaining accurate inventory counts of raw materials, components, and finished products, as well as the transfer of materials in the ERP system. * Perform routine quality checks on in-process and finished goods to ensure adherence to specifications.  * Ensure that products meet all customers’ requirements by eliminating non-conformance incidents and maintaining quality, traceability, and regulatory compliance through accurate documentation, inspections, sampling, testing, and audit support. * Troubleshoot basic equipment issues and escalate complex problems to maintenance personnel. * Receive incoming materials, verify shipments against purchase orders, and report discrepancies. * Prepare inventory for shipment, including packaging, labeling, and documentation. Ensure shipment is fulfilled in a timely manner within the set timelines and specifications. * Actively participate in continuous improvement projects (e.g., 5S, Kaizen events, value stream mapping) to enhance efficiency, quality, safety and minimize downtime. * Perform any other duties as assigned by the Manager. Skills & Qualifications (Essential): * Diploma in Engineering (e.g., Mechanical, Electrical, Manufacturing), logistics and supply chain management or equivalent experience. * 1-3+ years of hands-on experience in a warehousing, logistics, manufacturing, or distribution environment, ideally with a company in the technology/hardware space. * Must be able to lift up to 20 kg and stand for extended periods. * Eagerness to learn, attention to detail, able to perform repetitive tasks and multi-task well. Skills & Qualifications (Bonus): * Lean Six Sigma (LSS) Yellow/Green Belt certification. * Experience with light manufacturing, technical product assembly, or kitting processes. * Basic proficiency with an ERP (e.g. NetSuite) and WMS (e.g. NetSuite WMS). * Experience working directly with a third-party logistics (3PL) provider model. #LI-MA1 #LI-Onsite We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We'd love to learn about what you can add to our diverse team. We are an E-Verify Participating Employer.   Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not responsible for any fees related to unsolicited resumes or referrals.   Personal data submitted through this form is used for managing Yubico’s recruitment activities, which include facilitating any application you make, setting up and conducting interviews and tests for applicants, evaluating and assessing results and selecting candidates, and as otherwise needed in our recruitment and onboarding processes. The use of your personal data may also be necessary prior to entering into a contract with you (that is prior to offering you a job with Yubico). Your personal data will only be used for the purposes for which it was collected and in accordance with the Yubico Privacy Notice. We only keep your personal data for as long as necessary and in compliance with Yubico’s record retention policies. If you have asked us to, we will keep you informed of other opportunities at Yubico. We do this in various ways, including email and by phone. If at any time you do not want us to contact you or use your information as described herein please contact us at jobs@yubico.com to let us know and we will delete all such information. Providing your personal data is voluntary, but necessary to join our talent community, and if you do not agree to provide your data, we will not be able to consider you as part of our talent community.   As part of providing the requested service, we will transfer your data to be processed by Greenhouse Software Inc., a service provider contracted by Yubico AB and/or its subsidiaries that meets legally mandated privacy requirements. The Yubico Privacy Notice offers more information about Yubico privacy practices, including the lawful basis for processing of personal data, how to lodge a complaint with the supervisory authority, and how to contact Yubico to exercise your data subject rights. In this notice, when we refer to "Yubico", "us", "we" or "our", we mean the Yubico group company or companies that you apply to, or correspond with, and which are responsible for any personal data collected about you.

About Cerve At Cerve, our mission is to build the data foundation the €10 trillion food and beverage supply chain has been missing. We operate the supply chain intelligence infrastructure for F&B. With this foundation in place, the industry gains the visibility, automation and shared insight needed to expand margins, tackle waste, food security and food borne illness at scale. About the role As a Customer Operations Associate at Cerve, you will play an essential role in keeping our customers supported and the data flowing through our platform accurate and reliable. In collaboration with Engineering, Product, and our customer-facing teams, you will help us deliver a platform that works for the people who rely on it every day. From resolving customer queries to processing and reviewing data, to spotting patterns that shape how the product evolves. What you’ll do: * Customer Support: Be the first point of contact for customer queries, resolving issues quickly and accurately rather than just closing tickets. * Proactive Outreach: Check in with customers, flag issues before they escalate, and feed what you hear back to the team. * Data Processing: Upload, maintain and validate data across the platform, making sure what customers see reflects reality. * Data Quality: Review data flowing through the platform, catch inconsistencies and surface patterns to engineering. * Operational Delivery: Handle the hands-on work that keeps the business moving, from data processing to ad hoc tasks when something urgent comes up. * Process Improvement: Spot faster, smarter ways of working and help turn them into how we operate as we scale. You are: * Entrepreneurial: Thriving in a fast-paced startup environment. You're proactive, self-motivated, and have a can-do attitude that gets projects done. * Systemic Thinker: You can see the bigger picture while keeping an eye on the details, ensuring every element works in harmony. * Autonomous: You are comfortable in small teams where you are expected to take full ownership of your projects, driving them from concept to completion. * Collaborative: You’re eager to grow alongside us, learning from both success and setbacks as we build the platform together. * Thirst for Knowledge: You’re passionate about your craft, always seeking new knowledge while sharing your best practices with the team. * Thriving in Ambiguity: Uncertainty motivates you. You embrace complex challenges that often raise more questions than answers. You have: * Excellent communication skills, both written and verbal, enabling clear, empathetic, and professional interactions with customers and team members. * Working experience with data and spreadsheets (Excel or Google Sheets) * Experience developing software in Python, Go or another tool * Good judgement — you know when to solve it yourself and when to escalate * A genuine interest in working at an early-stage startup and growing with it * [+] Experience in customer support, operations, or data administration * [+] Experience working with AI / LLMs * [+] Background in food & beverage or supply chain We Offer: * Salary: Competitive * Discretionary Bonus: Potential of company wide annual payment * Flexible Vacation: 25 days, Bank holidays and Special days * Flexible hours: Choose your working hours around core hours (9:30 – 16:30) * Stock Option: Become an owner of Cerve with significant wealth creation potential * Pension: Auto-enrolment into our pension scheme * Hybrid Workspace: Hybrid working from our R&D Hub in Gothenburg * Best Tech and Equipment: Macbook and the best equipment you need to excel We are committed to creating a diverse and inclusive workplace where everyone feels welcome and valued. We believe that diversity of thought and experience is essential to our success, and we are particularly interested in candidates who can bring a different perspective to our team, regardless of their race, ethnicity, gender, sexual orientation, gender identity, disability, or career status.