
Avaron AB · Malmö
Rollen som Delivery Lead Servicedesk innebär att taktiskt leda och optimera leveranskvaliteten, processer och verktyg inom en servicedesk-miljö, med fokus på att uppnå uppsatta SLA:er och KPI:er.
Rollen som Delivery Lead Servicedesk innebär att taktiskt leda och optimera leveranskvaliteten, processer och verktyg inom en servicedesk-miljö, med fokus på att uppnå uppsatta SLA:er och KPI:er.
Hos Avaron får du tryggheten i en fast anställning kombinerat med variationen av att arbeta ute hos olika kunder. Vi tillsätter specialister inom allt från teknik, IT och industri till projektledning och affärsstöd – och oavsett uppdrag har du en konsultchef som finns där för dig och din utveckling.
Du kliver in i en nyckelroll i en servicedesk där leveranskvalitet, tydliga SLA:er och mätbara KPI:er är avgörande i vardagen. Här får du hålla ihop leveransen på taktisk nivå, skapa rätt förutsättningar för teamet och vara den naturliga länken mellan servicedesk, kund och leverantörer. Rollen passar dig som trivs i en miljö med högt tempo, många kontaktytor och ett tydligt fokus på stabil drift, kvalitet och förbättring. Du arbetar nära de operativa ledarna och Line Manager, utan personalansvar men med stort inflytande över hur leveransen planeras, följs upp och utvecklas. Det här är en spännande möjlighet för dig som vill kombinera ledarskap med konkret påverkan på processer, verktyg och arbetssätt.
ArbetsuppgifterDu planerar servicedeskens leverans utifrån behov, volymer och bemanning med fokus på att nå uppsatta SLA:er.
Du följer upp, analyserar och rapporterar SLA:er och KPI:er till kundteam och Line Manager, och gör informationen relevant och användbar för teamet.
Du säkerställer att arbetet fördelas rätt inom teamet och att rätt kompetens, verktyg och rutiner finns på plats.
Du driver hantering av befogade eskaleringar och ser till att frågor utanför servicedeskens ansvar styrs rätt.
Du företräder servicedesken i leveransfrågor och eskalerar när beroenden utanför teamet påverkar leveransförmågan.
Du utvärderar löpande arbetssätt och driver förbättringar genom AI, automation och andra initiativ som förenklar och stärker leveransen.
Du introducerar nya verktyg, processer och rutiner och vägleder teamet i nya arbetssätt.
Du stöttar Team Leads, Incident Managers, KCS Manager och QA i det operativa arbetet och skapar förutsättningar för effektiv samverkan.
Du leder servicedeskens ledningsmöten och ser till att beslut, aktiviteter och uppföljning håller riktning och tempo.
KravGedigen erfarenhet av ITIL, ITSM och arbete i servicedeskmiljö.
Erfarenhet av ServiceNow.
Erfarenhet av att arbeta med automation och AI i leverans.
God förståelse för kundkontrakt, servicedeskens ansvar och leveransstyrning.
Erfarenhet av att följa upp och styra leverans utifrån SLA:er och KPI:er.
Förmåga att arbeta strategiskt och analytiskt i en roll med många intressenter.
Förmåga att kommunicera tydligt med både kund, leverantörer och interna team samt att driva förändring framåt.
MeriterandeErfarenhet av verktyg som Genesys, Qlik, Verint eller GAX.
Erfarenhet av samverkan med processer inom Change, Incident och Problem.
Vi erbjuderFast anställning hos Avaron AB
Tjänstepension
Friskvårdsbidrag på 5 000 kr per år
Vi tillsätter löpande – sök gärna så snart du kan.
Winthrop Technologies is Europe’s only dedicated data centre delivery partner, offering full turnkey solutions from design through to construction and commissioning. Headquartered in Dublin, we deliver projects across Europe and have become the most trusted name in our sector. We are currently seeking an experienced MEP Lead to join our project team in Skelleftea, Sweden. This role will be responsible for leading all Mechanical, Electrical, and Plumbing activities on site, ensuring delivery is achieved safely, on programme, within budget, and to the highest quality standards. • Lead and manage all Mechanical, Electrical & Plumbing activities across the project lifecycle • Oversee and coordinate day-to-day MEP site operations with the wider project team • Ensure QA/QC processes are implemented and maintained in line with project specifications and standards • Coordinate project schedules with Planners, Project Managers, subcontractors, consultants, and design teams • Lead MEP subcontractor performance, including progress tracking, manpower planning, and coordination meetings • Ensure all subcontractor documentation, including safety documentation, is maintained and up to date • Chair and attend Site Meetings, Engineering Reviews, Planning Meetings, and Handover Meetings • Liaise with the design team to ensure construction information and technical submissions are aligned with programme requirements • Review drawings, technical submittals, and ensure effective MEP coordination across all services • Drive health & safety standards and promote a strong safety culture across all MEP activities • Support commercial management through tracking variations, cost control, and attendance at weekly commercial meetings • Prepare and issue progress reports to senior management and key stakeholders • Oversee MEP snagging activities and ensure timely close-out • Proactively identify, manage, and resolve technical, design, and coordination issues Skills & Qualifications • Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Building Services, or similar discipline • 8 + years’ experience within the MEP construction sector, with a strong leadership background • Proven experience managing Mechanical and Electrical systems on large-scale construction projects • Strong knowledge of MEP coordination, sequencing, and programme delivery • Excellent leadership, organisational, and communication skills • Strong technical understanding of MEP systems, installation methodologies, and commissioning processes • Proven ability to lead subcontractors and multidisciplinary teams to deliver projects successfully • Data centre, industrial, or mission-critical project experience is advantageous Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.
Are you a people-focused leader with a passion for turning innovation into reality? We're looking for a Manager to lead our Industrial Lead and Product Data Group team within Global Industrialization. Join us in Lund and play a key role in taking Axis' products from the drawing board to volume production! Who is your future team? You will lead a team of approximately 11 people, consisting of Industrial Leads and the Product Data Group (PDG). The Industrial Leads are creative and ambitious individuals who plan, coordinate, and drive industrialization activities across product development projects. They work at the intersection of R&D, New Business, and Operations - as well as with Axis' contract manufacturers - making the role highly collaborative with many interfaces. The Product Data Group consists of self-driven and highly dedicated individuals responsible for creating part numbers in PLM systems, building Sales Unit structures, designing product labels, and much more. Together, these teams are a vital part of Global Industrialization, which also includes Production & Test functions, Quality and Packaging engineers - a department of around 150 skilled colleagues working together to bring Axis' innovations to life at scale. What you'll do here as Manager Industrial Lead and Product Data Group? As a manager, your primary focus is to develop and lead your team. You will work in close partnership with the other two Industrial Lead managers, always striving to simplify and make ways of working more efficient across the teams. You are expected to coach, challenge, and support your team members in their mission of making innovations come true. Your responsibilities will also include: Shaping the direction and strategy of Global Industrialization by taking an active part in collaborating across the department's management team Representing Operations in project steering groups, actively contributing to the management of product development projects Driving continuous improvement within industrialization to ensure efficient and high-quality output, including maintaining the Industrial Leads' parts of Axis product development processes Building strong cross-functional relationships with R&D, Axis' contract manufacturers, and other departments within Operations Collaborating across Industrial Lead teams, partnering with the other two IL managers to align ways of working and drive efficiency Managing budget and resource planning for your teams, ensuring optimal allocation to support project delivery and team development Who are we looking for? We are looking for a leader who genuinely enjoys managing and growing people. You are a team player who finds it natural to build professional connections and collaborate across organizational boundaries. You lead with empathy and compassion, while being clear on expectations and consistent in following up on progress. You are structured, results-oriented, and have a strong drive to implement and finalize activities. You communicate clearly and effectively with diverse stakeholders. We'd love to hear that you have: Demonstrated experience in people management, with at least 5 years in a leadership role Professional proficiency in English Bonus points for: A Bachelor's or Master's degree in Engineering, or equivalent experience Experience in Product Development projects or Steering Groups Knowledge from manufacturing environments, preferably in collaboration with Electronics Manufacturing Services (EMS) partners Working knowledge of Swedish Practical details Location: Lund, Sweden (on-site) Employment type: Permanent, full-time Reports to: Director of Global Industrialization Travel: Occasional travel, primarily related to collaboration with contract manufacturers What Axis has to offer We are a world leader in network video, where cutting-edge technology meets global impact. Here, you'll contribute to meaningful projects that shape the future of security and surveillance - developing solutions used worldwide. As a fast-growing company, we offer exciting career opportunities. You'll grow professionally through continuous learning, supported by a collaborative team that values creativity, innovation, and work-life balance. Your well-being matters to us. We offer a range of benefits, including a company bonus, Friday cake, wellness allowance, health insurance - and even your own Axis bicycle. To learn more about Axis, our innovative products, solutions, and vibrant company culture, explore: Life at Axis blog Engineering at Axis blog Innovation at Axis Ready to Act? Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. We welcome all applications. We go through applications continuously so don't wait - send in your application today! Vacation is important! At Axis we value work-life balance and that means that during summer many of us are on a well-deserved vacation. During this period, you can expect some delay in our response. We will review applications in the end of August and get back to you as soon as possible. In case of questions, please reach out to recruiting manager Åsa Strömblad at +46 46 272 1800
Are you ready to shape how global sourcing creates value across an entire division? As Sourcing Director, you lead the strategy, partnerships, and innovation that ensure efficient, sustainable, and high-quality supply across our operations. Why Sandvik? At Sandvik, we work together to drive progress through innovation, responsibility, and collaboration. You’re part of a global environment where your impact reaches borders and functions. Work in a truly global sourcing setup with teams across Sweden, China, Brazil and India Influence strategic decisions and shape how sourcing supports business growth Drive innovation and sustainability across the supply chain About the job You strategically manage sourcing activities to secure timely and cost-effective delivery of goods and services. You set the direction for sourcing strategy and ensure alignment with divisional goals. You report to the VP Global Operations and lead sourcing managers and specialist roles across multiple regions. Job responsibilities Develop and implement a sourcing strategy that ensures quality, availability, and competitive pricing Build strong supplier partnerships and manage supplier performance and development Drive Quality and Performance improvements throughout the supplierbase using data and standard tools during the project face and in the production face of the business Lead negotiations and oversee contracts to secure favourable commercial terms Drive cost efficiency and optimize sourcing processes across the division Strengthen supply chain resilience through risk management and contingency planning Lead, coach, and develop a global sourcing team, fostering collaboration and continuous improvement Location and flexibility This position is based at our site in Svedala and offers a hybrid working model, allowing you to work remotely. Your profile You bring strong leadership experience combined with deep knowledge of sourcing and supply chain management. You think strategically and translate insights into effective sourcing initiatives that support business objectives. You also bring: Solid experience in sourcing, procurement, or supply chain management Proven ability to lead teams and drive cross-functional collaboration Strong negotiation and supplier relationship management skills Analytical mindset with experience in cost optimization and data-driven decision-making Relevant academic degree in supply chain, business, logistics, or a related field You’re a clear communicator who builds trust across teams and stakeholders. With a proactive mindset, you navigate complexity, manage risks, and adapt to changing conditions while maintaining high ethical standards. You foster collaboration, support team development, and contribute to a positive and inclusive work environment. Team information You lead a globally distributed sourcing organization, including sourcing managers and their teams in Sweden, China, and India, as well as project sourcing engineers, global category managers, and digital supply chain specialists. Together, you collaborate closely with operations, production units, and key stakeholders to ensure aligned and effective sourcing practices. Our culture At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. Visit our stories hub, LinkedIn or Facebook to get to know us further. Contact information For further information about this position, please contact Håkan Ekberg, hiring manager, hakan.ekberg@sandvik.com. We’ve already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contacts in that matter. Union contacts – Sweden Mårten Lindberg, Unionen, +46 (0)76 111 03 36 Jonny Hansson, Akademikerföreningen, +46 (0)76 126 45 81 Michael Wicktor-Ohlsson, Ledarna, +46 (0)70 251 44 57 Recruitment Specialist: Ulrika Gruffman How to apply Send your application no later than August 18, 2026. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. Job ID: R0094451. We aim for an open and fair recruitment process and use different tools to ensure an objective assessment. Later in the process, you may be invited to complete a personality and logic test. To learn more about our recruitment process, please visit our career site or contact HR Services at hrservices.sweden@sandvik.com Business area Rock Processing is a global leading supplier of equipment, service, and technical solutions for crushing, screening, breaking and demolition in the mining and infrastructure industries. In 2025, sales were approximately SEK 10 billion with about 2,800 employees.