We are looking for a Product Support Specialist based in Malmö to join our team!
Spiideo is the leading provider of automated cloud-based solutions for video analysis and streaming of sports. With an entirely new way of recording, sharing, and analyzing sports performance and producing sports for streaming, Spiideo has a unique position in the market. Our solution strikes the perfect balance between performance, simplicity, and accessibility.
Today, Spiideo is used by hundreds of organizations globally across multiple sports (including soccer, basketball and ice hockey), ranging from top-tier leagues such as the English Premier League, MLS, LigaMX, USL and NWSL to youth and collegiate programs worldwide.
ABOUT THE ROLE
As a Product Support Specialist, you will play a key role in ensuring our customers get the best possible experience with our products.
Responsibilities:
Answering incoming requests from Spiideo customers and triaging according to our Service Level Agreements
Act as the first point of contact and advocate for our customers across all products
Escalate incidents to our Engineering team when needed
Investigate and replicate bugs, and testing new features
Collect customer feedback and channel insights back to our product team for improvements
Contribute to delivering a best-in-class support experience
Qualifications:
A strong interest in helping customers and solving problems
Ability to work independently and stay on top of things in a fast-paced environment
Excited to be working in a fast-paced environment, including the option to work on weekends and shifts
A passion for technology and sports!
Experience in a customer facing role
Experience with support and help desk tools such as Intercom, Zendesk or similar is highly valued
Strong written and verbal communication skills in English
Additional languages are considered a plus
Flexibility to work evenings, weekends and peak holiday periods
What we can offer:
A role in a fast-growing sports tech company with a global footprint
A fun, skilled and highly motivated international team
The opportunity to work with leading sports organizations and teams around the world
A modern work environment where we use the latest tools and technologies
A centrally located office in Malmö – just a short walk from the central station, in a beautiful building with great facilities
A comprehensive pension and insurance package
Your availability:
Minimum 10-20 hours per week
Availability to work weekdays, evenings and weekends
Flexibility to increase working hours during peak periods (up to 50% or more)
Ability to work during holiday periods, including summer and Christmas
Location: This is a hybrid position in Malmö, Sweden. You will report to the Support & Operations Team Lead - EU & ROW, based in Malmö.