Solution Architect

Are you a technically sharp problem-solver who gets energy from the complexity of large-scale customer environments? Keep on

reading.

Telavox is a fast-growing digital telco combining the reliability of telecom with the agility of SaaS. At the heart of this role

is integrating core network infrastructure with Telavox's growing portfolio of services — from UCaaS and advanced telephony to

AI-powered features that help businesses work smarter. Our customers are operators and enterprises who depend on us to fit

seamlessly into their world — their billing, their provisioning, their legal requirements, their way of working. We are now

looking for a Solution Architect who understands that the real work is understanding the customer first, and connecting the dots

to our platform second.

As a Solution Architect within our Customer Service Delivery team, you sit at the intersection of customer, product, and platform.

Your job is to deeply understand what a customer is trying to achieve: Their technical ecosystem, their commercial requirements,

their legal constraints — and then connect those dots to what Telavox can deliver.

Most of the work is about understanding the customer's side. How their teams communicate, how they manage users and devices, how

voice and messaging fit into their workflows, what their IT landscape looks like, billing integrations, online journeys,

regulatory requirements— you need to get into that world before you can architect anything meaningful on ours.

• Running discovery and needs analysis with operator customers — asking the right questions, listening carefully, and building

the kind of trust that makes complex deals possible

• Designing end-to-end solutions that fit into the customer's existing ecosystem, including BSS/OSS environments, provisioning,

billing, and legal frameworks

• Managing stakeholders on both sides — internally across Engineering, Product, and Sales, and externally across customer

organisations at multiple levels

• Translating customer demands into structured input for Product and Development — so what you learn in the field actually shapes

what we build

You're a good listener and a technically credible communicator. You know that trust takes time to build and that the best

solutions come from understanding what the customer is actually trying to solve — not from presenting a pre-packaged answer.

You're also someone who gets things done. You manage competing priorities, keep stakeholders informed, and own your deliverables

from kickoff to go-live. When something is at risk, you say so early and you drive the resolution.

• A solid background in telecom and/or UCaaS — you understand how operators work, what their systems look like, and why

integrations are usually where the real complexity lives

Location: Malmö or Stockholm

Travel: ~30 days per year

Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform

for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates

telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect.

Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and

automation to push the boundaries of business communication.

We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to

our vibrant Telavox culture.

We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an

innovative, AI-driven telecom company, apply today with your CV and cover letter in English.