Customer Success Manager - Scale Team

POR FAVOR ENVÍA TU SOLICITUD/CURRÍCULUM EN INGLÉS ¿Te gusta tener la responsabilidad de gestionar y hacer crecer un mercado completo? ¿Te motiva trabajar de cerca con clientes para resolver los retos de su estrategia de marketing digital? ¿Te enorgullece ayudar a tus clientes a tener éxito y buscar constantemente oportunidades de venta incremental? Como Senior Customer Success Manager (hablante de español) en Smartly, tendrás la responsabilidad de tus propios clientes desde la primera semana, brindando asesoría consultiva, definiendo el enfoque y liderando implementaciones piloto exitosas del producto, además de impulsar el engagement de los clientes. Serás el vínculo clave entre los clientes, Facebook y nuestro equipo de desarrollo de producto. Formarás parte de la industria de marketing digital en constante evolución y ritmo acelerado, lo que te permitirá aprender rápidamente sobre cómo desarrollar y hacer crecer tu propio mercado objetivo, gestionar relaciones con grandes anunciantes y escalar las operaciones de una empresa ambiciosa en crecimiento. ---------------------------------------------------------------------------------------------------------------------------------- COMO SENIOR CUSTOMER SUCCESS MANAGER EN SMARTLY, TÚ… * Gestionarás y desarrollarás tus propias cuentas de clientes a través de la comunicación diaria y tu experiencia en marketing digital. * Trabajarás estrechamente con los clientes para optimizar su estrategia de marketing digital y resolver rápidamente problemas de los anunciantes, incluyendo escalamiento de presupuestos, desempeño de campañas y procesos manuales. * Tendrás la responsabilidad total de hacer crecer y gestionar tu mercado objetivo, así como desarrollar experiencia en industrias específicas (por ejemplo, comercio electrónico, viajes, clasificados, aplicaciones móviles, etc.). * Desarrollarás y mantendrás un excelente conocimiento de la herramienta Smartly y de la publicidad en Facebook en general, para resolver continuamente los retos de los clientes. * Construirás, gestionarás y fortalecerás relaciones sólidas con clientes y con Facebook. * Colaborarás con clientes, otros Customer Success Managers de Smartly y el equipo de desarrollo de producto para mantener un flujo continuo de retroalimentación. ---------------------------------------------------------------------------------------------------------------------------------- BUSCAMOS A ALGUIEN QUE… * Esté motivado/a por combinar la gestión de clientes, la resolución de retos de marketing digital y la construcción de relaciones a largo plazo. * Cuente con más de 5 años de experiencia en gestión de cuentas en empresas B2B SaaS o agencias similares, preferentemente en el ámbito de marketing digital. * Tenga excelentes habilidades de comunicación para explicar conceptos complejos de manera clara y eficiente, y brindar asesoría consultiva que ayude a mejorar el desempeño de los clientes. * Cuente con dominio profesional del inglés (hablado y escrito) y fluidez en español. * Tenga disponibilidad y disposición para viajar a reuniones, conferencias y eventos de la industria. ---------------------------------------------------------------------------------------------------------------------------------- 🌐 REQUISITO DE IDIOMA Importante: Las postulaciones, entrevistas y las actividades diarias internas y con clientes se llevarán a cabo en inglés. Por lo tanto, se requiere un nivel avanzado de inglés (hablado y escrito) para este puesto. Presente su solicitud en inglés, por favor. ---------------------------------------------------------------------------------------------------------------------------------- LO QUE TE OFRECEMOS… * Seguro Social (IMSS): Cobertura completa de salud pública para el empleado y su familia * INFONAVIT: Fondo de ahorro que ayuda a los empleados a adquirir o mejorar su vivienda * FONACOT: Acceso a créditos personales accesibles para necesidades cotidianas * Apoyo para trabajo desde casa: $1,000 MXN mensuales para cubrir costos de trabajo remoto Smartly está comprometido a ser el mejor lugar para que personas con mentalidad de crecimiento prosperen—¡explora más en nuestro Culture Handbook!   ---------------------------------------------------------------------------------------------------------------------------------- ***PLEASE SUBMIT YOUR APPLICATION/RESUME IN ENGLISH*** Do you enjoy having responsibility over an entire market to manage and grow? Are you motivated by working closely with customers solving their online marketing strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to up-sell?   As a Senior Customer Success Manager (Spanish speaking) at Smartly, you’ll take ownership of your own customers from week one, give consultative advice, scope and lead successful product trials and drive customer engagement. You'll function as the crucial link between customers, Facebook, and our product development team. You'll get a seat in the cutting edge, fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own target market, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company. AS A SENIOR CUSTOMER SUCCESS MANAGER AT SMARTLY, YOU WILL... * Manage and nurture your own customer accounts through day to day communication and online marketing expertise * Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work * Take full ownership and responsibility of growing and managing your own target market and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc.) * Develop and maintain excellent knowledge and skills of the Smartly.io tool and Facebook advertising in general so that you’re constantly able to solve customer problems * Build, manage and develop strong relationships with customers and Facebook * Collaborate with customers, Smartly Customer Success Managers and the product development team to maintain the quick feedback loop WE'RE DEFINITELY LOOKING FOR YOU, IF YOU... * Are driven to combine the work of managing your own customers, solving their online marketing challenges and building long-term relationships * Have 5+ years of account management experience in B2B SaaS businesses or corresponding agencies, preferably in the online marketing domain * Have great communication skills to be able explain complex concepts clearly and efficiently and give consultative advices to help customers grow their performance * Have professional spoken and written English plus fluency in Spanish  Are able and willing to travel for meetings, conferences and industry events   WHAT WE OFFER YOU... * Social Security (IMSS) - Complete public healthcare coverage for the employee and their family * National Housing Fund (INFONAVIT) -  A savings fund that helps employees buy or improve their home * Consumption Coverage (FONACOT) - Access to affordable personal loans for everyday needs * Work From Home Allowance - MXN 1,000 monthly stipend to cover remote work costs   Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!   #LI-HYBRID   ABOUT SMARTLY Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.

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