Program Manager, Business Practices

Stripe

PROGRAM MANAGER, COMMERCIAL SOLUTIONS WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Global Business Services' (GBS) Commercial Solutions team ensures operational and programmatic excellence across deal cycles, increases revenue through the development of transformative commercial constructs, and drives closure of the sold portfolio. The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region. GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS's priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations, and User feedback and market insights. This role sits within Global Business Practices' Commercial Solutions team, responsible for developing, launching, and maintaining commercial constructs and programs to drive revenue for Stripe. WHAT YOU'LL DO The Global Business Services Commercial Solutions team is looking for a Commercial Solutions Program Manager to own the end-to-end programmatic development of commercial and GBS launch readiness programs that drive revenue for Stripe. Programs have a large scope and impact in nature, including owning the development and support of first-of-its-kind commercialization efforts, ongoing program support (pre- to post-launch), custom deal support related to the program, ownership of related enablement and communications, as well as acting as a change agent across the business. You're responsible for the end-to-end management of commercial and GBS launch readiness programs, driving cross-organizational alignment through the delivery of related outputs. This role requires a background in program management and commercial program experience, change management, and a strong understanding of and experience in scaling global, cross-organizational mechanisms. You'll have experience in program ownership and management, custom pricing strategies, and a background in supporting selling motions. You'll have strong communication skills and executive presence to communicate with Stripes from sellers and Deal Strategies through to senior leadership. You'll love this job if you're a natural relationship and mechanism builder. RESPONSIBILITIES * Independently lead large-scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, often first-of-their-kind programs and initiatives * Manage and lead complex programs that require considerable resources and high levels of complex functional and technical integration and knowledge * Support the commercial program deal motion, partnering with Deal Pricing and Deal Strategy Strategists, sellers, and internal stakeholders to create custom commercial approaches * Work cross-functionally with sales teams, sales leaders, services and support teams, product teams, and cross-functional teams to develop, launch, and scale the commercial program (continuously evolving the ways Stripe goes to market) to support commercialization efforts * Identify, surface, and action systemic, broad issues and gaps, proposing holistic solutions to address root causes * Navigate complex programmatic problems at scale across Go-To-Market and Stripe, and propose creative solutions * Partner with cross-functional teams such as Legal, Finance, Accounting, Service Teams, Product Teams, etc. to resolve and remove internal blockers * Act as a liaison between Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements * Facilitate meetings, working sessions, and exercises that assist the leadership team in optimizing effectiveness among themselves and across the organization in general * Advocate on behalf of a position and gain cross-functional alignment on the position * Build credibility and trust with internal stakeholders * Lead projects to solve existing commercialization issues WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * BA or BS degree in Business, Technology, Finance, or Economics * 7+ years of experience in program management, commercial strategy, economics, deal management, or pricing, with experience owning program strategy or business operations * 5+ years of direct commercial pricing model program management skills, knowledge, experience, deal management, and oversight * Experience driving cross-team mechanism development end-to-end (ideation, planning, execution, launch, post-launch support) * Experience working in ambiguous, quickly scaling environments, comfortable with high-agency * Experience engaging with senior executives on high-priority initiatives, as well as the ability to work across internal and external organizations * Be able to articulate and understand business strategy at the C-suite level to gain credibility and advise organizations on how best to achieve their business goals through the use of commercial programs * Strong written and verbal communication, presentation, negotiation, and project management skills * Establish credibility and maintain working relationships with internal stakeholders involved with commercial constructs (Legal, Finance, Accounting, etc.) * Experience presenting data and metrics to senior leadership to report on metrics * Strong ability to advocate for a position even in the face of pushback PREFERRED QUALIFICATIONS * Direct product launch oversight and experience * Payments industry experience * MBA degree in Business, Technology, Finance, or Economics * Possess PgMP or PMP certification

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Stripe Security team is dedicated to improving the security of Stripe and its users. Our users trust us with some of their most sensitive information, and we make security a first-class consideration in everything we do. Security concerns are ever-evolving, creating an extremely dynamic environment for the Security team. The goal of the Security Business Enablement team at Stripe is to build trust with our current and prospective customers and partners. We support Sales, Marketing, Legal, and Privacy by directly engaging with our customers and partners to communicate and represent the security activities performed by hundreds of employees and thousands of processes across our suite of products and services to operate the tools and platforms necessary to scale our resources across millions of users. WHAT YOU'LL DO This role is part of the Office of the CISO pillar at Stripe. You'll represent all of Stripe directly to our customers and partners, facilitate conversations with Legal and Security teams, and identify opportunities to enhance our coverage and scalability with tooling and automation. RESPONSIBILITIES • Function as an information security subject matter expert and lead cross-functional teams to engage with customers and partners to build trust and grow our business • Serve as the main point of contact for all go-to-market-related requests • Operate autonomously, leading large-scale efforts to implement and operate tooling and automation across multiple teams and functions, with stakeholders in different disciplines and time zones • Identify and evaluate information security control gaps and oversee remediation efforts, in partnership with control owners • Develop information security policies and standards based on cybersecurity framework guidelines • Develop, define, and report on the team's program health and success metrics to provide insights to management to help drive strategic direction WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS • You are a subject matter expert in information security frameworks, practices, policies, standards, and procedures (e.g., NIST CSF, PCI DSS, ISO 27001, SOC 2, or equivalent) • You understand how to balance business needs with security requirements and focus on business outcomes • You have 5+ years engaging with customer and partner business, engineering, security, compliance, and legal teams as part of the go-to-market sales cycle • You have experience driving large-scale projects and programs from start to finish within highly complex operating environments • You have strong written and verbal communication skills, building strong relationships at all levels of the organization from executives to project teams • You communicate clear and succinct security compliance controls and requirements with external Stripe stakeholders, including security counterparties at global financial institutions • You possess a strong background in information security operations, risks and controls identification, and assessment • You are a critical thinker, passionate, self-driven, and detail-oriented PREFERRED QUALIFICATIONS • You've developed reports on program performance via dashboards and OKRs, and performed detailed data analysis • You have experience working with engineers for the automation of security controls and generation of evidence • You've utilized AI to automate complex information-gathering tasks and build interfaces for non-technical users

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Stripe Security team is dedicated to improving the security of Stripe and its users. Our users trust us with some of their most sensitive information, and we make security a first-class consideration in everything we do. Security concerns are ever-evolving, creating an extremely dynamic environment for the Security team. The goal of the Security Business Enablement team at Stripe is to build trust with our current and prospective customers and partners. We support Sales, Marketing, Legal, and Privacy by directly engaging with our customers and partners to communicate and represent the security activities performed by hundreds of employees and thousands of processes across our suite of products and services to operate the tools and platforms necessary to scale our resources across millions of users. WHAT YOU'LL DO The Security Business Enablement Program Manager position will be part of the Office of the CISO pillar at Stripe. You'll represent all of Stripe directly to our customers and partners, facilitate conversations with Legal and Security teams, and identify opportunities to enhance our coverage and scalability with tooling and automation. RESPONSIBILITIES • Function as an information security subject matter expert and lead cross-functional teams to engage with customers and partners to build trust and grow our business • Serve as the main point of contact for all go-to-market related requests • Operate autonomously, leading large-scale efforts to implement and operate tooling and automation across multiple teams and functions, with stakeholders in different disciplines and time zones • Identify and evaluate information security control gaps and oversee remediation efforts, in partnership with control owners • Develop information security policies and standards based on cybersecurity framework guidelines • Develop, define, and report on the team's program health and success metrics to provide insights to management to help drive strategic direction WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS • You are a subject matter expert in information security frameworks, practices, policies, standards, and procedures (e.g., NIST CSF, PCI DSS, ISO 27001, SOC 2, or equivalent) • You understand how to balance business needs with security requirements and focus on business outcomes • You have 5+ years engaging with customer and partner business, engineering, security, compliance, and legal teams as part of the go-to-market sales cycle • You have experience driving large-scale projects and programs from start to finish within highly complex operating environments • You have strong written and verbal communication skills, building strong relationships at all levels of the organization from executives to project teams • You communicate clear and succinct security compliance controls and requirements with external Stripe stakeholders, including security counterparties at global financial institutions • You possess a strong background in information security operations, risks and controls identification, and assessment • You are a critical thinker, passionate, self-driven, and detail-oriented PREFERRED QUALIFICATIONS • You have developed reports on program performance via dashboards and OKRs, and performed detailed data analysis • You have experience working with engineers for the automation of security controls and generation of evidence • You have utilized AI to automate complex information-gathering tasks and build interfaces for non-technical users