Logistics Specialist (9-month Fixed-term Contract)

🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions, to be exact.  💻 Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50 %+ off retail value. Alongside our app, we create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste. 📈 Scale: We’re growing fast: Our community of 133 million registered users and 261,000+ active partners across 20 countries, have together already saved 517+ million meals from going to waste - avoiding over 1.4M tonnes of CO2e from entering the Earth’s atmosphere!  ⭐️ Impact: We are a certified B Corp social impact company. Too Good To Go was named in Fast Company's list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner.  YOUR MISSION Our “Too Good To Go Parcel” business is a transformative solution that enables food manufacturers to effectively reduce food waste while extracting value from surplus food. Through direct purchasing from food manufacturers, Too Good To Go carefully curates and assembles the purchased products into “Too Good To Go Parcels”, which are then offered to our users at a discount of ~50% off of original retail. Sold through our existing B2C marketplace, customers can opt to have their parcel conveniently delivered to their doorstep or pick it up from a nearby location, creating a surprise element as customers unbox their Too Good To Go Parcel. Instead of allowing these products to go to waste, manufacturers significantly decrease their environmental impact, optimise their revenue by maximising the value of saved food, and enhance product visibility in the market. The Logistics Specialist is directly responsible for the daily execution, data integrity, and frontline operational performance of Logistics operations within their assigned market(s). Reporting directly to the Cluster Logistics Manager, you will act as the primary, high-urgency contact for the local 3PLs and last-mile carriers. Your mission is to own day-to-day market execution - ensuring seamless inbound and outbound flows, maintaining tight stock discipline, and enforcing partner SLAs to support the Cluster's overarching performance and cost-control targets. Please note: This is a 6-month fixed-term contract to cover a paternity leave.  YOUR ROLE 3PL Performance & SLA Enforcement * Act as the direct, day-to-day operational manager for all 3PL and last-mile activities in your market(s). * Monitor partner capacity and performance daily to ensure exceptional execution and absolute adherence to agreed SLAs. * Own daily operations for your market(s), in alignment with local Commercial, Planning & CX teams. * Resolve operational friction, transport delays, and warehouse bottlenecks with a high sense of urgency, providing clear action plans and proactive updates, and escalating structural partner failures directly to the Cluster Logistics Manager. End-to-End Operational Execution * Manage daily inbound order flows, liaising with suppliers, freight forwarders, and 3PLs to ensure goods are received on time and with minimal discrepancies. * Deliver daily, accurate status reports to the local Commercial team. * Map short-term capacity with 3PLs to seamlessly support our pick-to-order operating model. * Ensure the 3PL strictly adheres to daily order cut-offs and picking schedules, providing clean, daily updates to the TGTG team. * Own dispatch and delivery metrics for your market(s). * Partner with last-mile carriers and CX to root-cause delivery failures, reduce customer contact/refund rates, and swiftly resolve logistics escalation. Data Discipline & Financial Accountability * Maintain flawless inventory data accuracy across master data, cycle counts, and daily/weekly/monthly stock reconciliations to fully support real-time pick-to-order demands. * Minimise stock variance to prevent commercial disruption. * Track, control and approve/dispute supplier invoices and logistics invoices to ensure on-time payment. * Identify cost-saving opportunities. Performance Reporting & Optimisation * Monitor daily logistics KPIs and compile accurate performance data to feed into the Cluster Logistics Manager’s weekly regional reports. * Actively identify local process and tool bottlenecks, proposing and executing tactical improvements to streamline pick-to-order workflows alongside your internal and external partners. WHAT WE’RE LOOKING FOR ESSENTIAL: * Hands-on experience in e-commerce operations, supply chain, or retail logistics, with direct experience working daily with 3PLs and last-mile networks. * A proven track record of owning daily operational metrics and holding external vendors accountable to strict timelines and performance SLAs. * Prior exposure to fast-moving, high-velocity pick-to-order fulfillment or e-commerce warehouse operations. * Strong analytical capability with extreme attention to detail; comfortable auditing high volumes of stock and invoice data. * Exceptional organisational and communication skills, with the ability to confidently align external partners and internal teams (Commercial, Planning, Finance, CX) via Slack, email, and phone. * Critical thinking, Solutions-oriented and proactive. * Full professional proficiency in English. Any additional languages are a plus. DESIRED: * Experience of working in an international setting, in a fast-paced environment is a benefit * Practical experience executing workflows within ERP, WMS, TMS, and OMS systems is a plus OUR VALUES * We win together: Food waste is a big beast to fight. We believe in a #oneteam. * We raise the bar: We always push for more. We work smart, smash barriers and elevate one another. * We keep it simple: Our ambitions are bold but our solutions are simple. * We build a legacy: We’re proud of the change we’re driving. * We care: We always look out for each other. Caring is also about the way we do business. We do the right thing. BENEFITS * Flexible Work & Time Off * Enjoy hybrid working from our great offices, at home or abroad * Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave * Health insurance and pension plans (subject to country of employment * Additional days off for significant life events * Connection & Community * Regular social events like summer and winter parties * Coffee, snacks and fully-equipped kitchens * Get to know our community with a monthly free Surprise Bag * Paid volunteer time through our Shareback volunteering programme * Get involved and connect with our teammates around the world in our P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse Employee Resource Groups (ERGs) HOW TO APPLY * We are passionate about recruitment and grateful for your interest! Please carefully read everything written above and check out our website and international media to get a good overview of Too Good To Go. * Submit your Resume and Cover letter in English. * Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging. * The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager, a case study and a final interview with the Head of Logistics. #LI-LO1 #LI-Hybrid A Movement for Everyone We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.

This is a 6 month fixed term contract initially, with potential for extension. DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. * Commitment: Part-time, 2 days per week (15 hours), based in our Sydney office. * Hours: Thursday is a mandatory full day in the office (7.5 hours / 9am-5.30pm with an hour unpaid lunch break). The remaining day (7.5 hours) can be worked on Tuesday, Wednesday, or split across both days. WHAT YOU’LL DO: Front of House & Workplace Operations:  * Client Experience: Greet visitors, manage meeting room bookings, and coordinate hospitality/catering. * Facilities & Space Management: Maintain the daily look and feel of the space (including tidying, managing bins, and restacking dishwashers). * Logistics & Supplies: Oversee mail, courier services, office procurement, and stationery inventory. * Vendor Relations: Act as the main point of contact for building management, cleaners, plant maintenance, and external suppliers. * Tech & Safety: Partner with IT site support to log equipment issues, and act as our trained First Aider and Fire Warden. Office Administration Tasks:  * Team Support: Assist the People & Leadership teams with local onboarding and offboarding setups. * Budgeting: Track daily office expenditure against the workplace budget and manage the office furniture inventory. * Compliance & Sustainability: Work with the Office Experience Lead (based in London) to maintain safety certificates and support local sustainable practices in line with our global B Corp certification. * Support the EMEA recruitment team with ad-hoc recruitment tasks such as scheduling interviews for the Australian hiring team, reviewing applications, answering candidate queries and generally supporting the recruitment process whilst the EMEA recruitment team are offline.  Culture & Team Experience:  * Event Support: Partner with the Office Experience Lead and local leadership team to plan, execute, and communicate local social events and cultural activities. * Global Alignment: Help unify our local Sydney vibe with our broader Global Studios network so our teams enjoy a consistent workplace experience. * Ad-Hoc Projects: Lend a hand with internal communications, creative workplace projects, and administrative tasks for senior management as they arise. WHAT WE ARE LOOKING FOR * Previous experience within an agency environment is desirable * Highly computer-literate with experience with G Suite * Excellent verbal and written communication skills * Superb organisational and multitasking skills * Discretion in handling confidential information * A service-oriented approach with excellent interpersonal skills * Ability to handle multiple tasks effectively in a fast-paced environment * Adaptability to shifting work priorities  * Someone that is able to work flexibly * A conscientious work ethic WE OFFER  Note on Entitlements: The package details below are based on a full-time equivalent (FTE) position. All salary, leave balances, and benefits will be pro-rated to align with your part-time and fixed-term schedule. * 20 days of paid holiday each year, plus relevant public holidays.  * Doona Day - 1 additional day off paid leave each year to enjoy some downtime.  * Birthday Leave, 1 day paid day off each year to be taken during your birthday week.  * Annual Leave Purchase Scheme.  * 12% Superannuation Contribution.  * Access to dedicated mental health resources including sick & carer’s leave scheme, employee assistance programme and trained Mental Health First Aiders.  * Dept Allowance, a dedicated company contribution towards professional development.  * Long Service Leave, provided in accordance with relevant state legislation.  * Enhanced Parental Leave.  * Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers. * Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®. * A Certified BCorp Agency and is multi-award winning “Agency of the Year”.  * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects. * Talent Referral Scheme.  WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.