Job Introduction
As the Lifetime Services Robotics Technical Specialist, you will play a crucial role in providing expert support across electrical, mechanical, and software systems for TGW Robotics. You will be responsible for ensuring that all robotic solutions operate effectively on customer sites across Northern Europe, but with a first focus on the ICA site in Västerås.
Forming part of the new Operational Excellence team, you will be fostering trust and repeat business, delivering expert support, driving product improvements, refining system performance, and upskilling employees.
Technical Support & Issue Resolution
Ensure TGW robotics machines operate reliably, reducing downtime and maximising performance
Identify and resolve technical issues efficiently, supporting customers and internal teams
Monitor availability performance against targets, analyse error rates, and develop corrective action plans
Support TGW robotics machines from Realisation to Lifetime Services handover, ensuring a smooth transition
Documentation & Knowledge Sharing
Create documentation to support the daily operation of TGW robotics machines
Provide clear and effective feedback to internal and external stakeholders
Develop a structured lessons learnt process, ensuring actions are implemented and feedback is communicated to TGW Robotics Austria
Deliver training and upskilling to TGW employees and customers to enhance their technical expertise
Continuous Improvement & Innovation
Take a proactive approach in identifying areas of improvement for TGW robotics machines
Support an environment that fosters continuous improvement and innovation.
Identify opportunities that add value for customers and generate potential revenue for TGW
Customer & Business Engagement
Actively promote the success of TGW robotics to the wider business
Build and maintain professional relationships with clients, TGW colleagues, and product developers
Achieve high standards of customer satisfaction, technical efficiency, and company image
Be punctual and uphold commitments made to customers, ensuring a reliable service experience
Health & Safety Compliance
Work safely and adhere to all Health & Safety requirements, including Risk Assessments (RAs), Method Statements, Safe Systems of Work (SSOW), and COSHH requirements
Essential
Qualification in electrical or mechanical engineering
Strong understanding of PLC controls (Siemens)
You demonstrate strong proficiency in both written and spoken Swedish and English.
Understanding of mechatronic safety circuits and devices
Flexible to travel to Germany for training in the 1st 3 months and flexible to travel across sites for TGW Northern Europe
Desirable
Experience working in an intralogistics engineering environment or high-speed robotics engineering
Higher qualification in Electrical or Mechanical Engineering
Experience in supporting robotic solutions
Familiarity with intralogistics IT systems
Experience in coaching and training on engineering equipment
What we offer
Permanent Contract with a competitive salary and paid overtime
Company Car / Car allowance
Life Assurance: 4 x Yearly Salary
Employee Assistance Programme
The amount of annual vacation is 25 working days, and the Employee is entitled to a vacation pay of 0,8% of the monthly gross salary per vacation day
A dynamic, open, and informal working environment with pleasant colleagues
Collective agreement, Techavtalet Unionen applicable
Health care allowance and a free health check