After Sales Technical Architect

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * A workplace culture that fosters creativity, diversity and autonomy  * Our borderless, global framework, which enables seamless collaboration    THE ROLE   Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe. As Practice Director, Shopify Commerce, you will own the technical vision, delivery excellence, and business development strategy for our enterprise Shopify Plus practice. You will lead a global team of architects, engineers, and solution consultants—shaping how we design, build, and scale mission-critical commerce platforms for our largest clients. This role sits at the intersection of enterprise commerce architecture, active sales engagement, and talent leadership. You will be expected to command deep, hands-on knowledge of the Shopify Plus ecosystem and the broader technology stack that surrounds it—including ERP integrations, enterprise search, customer data platforms, and headless commerce patterns—and translate that expertise into winning proposals, trusted client partnerships, and a world-class team.   Why Join Us? * Lead a practice at the forefront of enterprise Shopify Plus—working with some of the world’s most ambitious commerce brands. * Collaborate with global experts across strategy, design, engineering, and commerce operations to deliver end-to-end transformation. * Shape how our firm thinks about and delivers Shopify—building playbooks, growing a team, and influencing the direction of a high-growth practice. Role responsibilities Shopify Plus Architecture & Technology Strategy * Define and own the architectural patterns and best practices for enterprise Shopify Plus deployments, including headless/composable commerce, Shopify Functions, Markets Pro, and B2B capabilities. * Lead the design of end-to-end commerce ecosystems spanning Shopify Plus and adjacent enterprise systems—ERP (SAP, Oracle, NetSuite), enterprise search (Elasticsearch, Algolia, Kenshoo), CDP/CRM (Salesforce, Segment, mParticle), PIM, OMS, and payment gateways. * Evaluate and stay ahead of emerging Shopify platform capabilities (e.g., Shopify Audiences, Checkout Extensibility, Editions releases) and translate them into client-ready solutions and internal playbooks. * Serve as the practice’s ultimate authority on technical feasibility, scalability, and integration strategy for Shopify Plus engagements. Delivery Leadership * Oversee technical delivery across global, cross-functional teams delivering enterprise Shopify Plus solutions, ensuring quality, performance, and client satisfaction at scale. * Establish governance frameworks, risk mitigation strategies, and delivery KPIs tailored to the pace and complexity of commerce platform engagements. - * Act as a technical escalation point and actively unblock delivery teams, modeling the kind of senior leadership and decisiveness the practice requires.  * Build, retain, and develop a high-performing team of Shopify architects, engineers, and solution leads—setting clear expectations, creating growth paths, and fostering a culture of technical excellence. Sales Engagement & Client Partnership * Own the technical narrative in the sales process: participate actively in discovery, solutioning, estimation, architecture design, and proposal development for Shopify Plus pursuits. * Partner closely with business development and account teams to identify upsell and cross-sell opportunities within existing Shopify Plus engagements. * Serve as a credible, senior technical voice in client-facing conversations—building trust, managing expectations, and positioning our practice as a strategic partner, not just a vendor. * Maintain and deepen relationships with Shopify’s partner and alliance teams, ensuring we are positioned for early access to new programs, beta capabilities, and co-sell opportunities. Practice Development & Talent Growth * Mentor and coach Shopify architects, technical leads, and engineers across regions—actively investing in their growth and career trajectories. * Drive Shopify-specific certification and enablement programs (e.g., Shopify Partner certifications, Shopify Developer certifications) and build learning paths that keep the team at the forefront of platform innovation. * Contribute to internal knowledge sharing, solution playbooks, case studies, and reusable architecture assets that accelerate delivery and sales across the practice. Key Performance Indicators (KPIs) * Utilization Optimization: Maintain or improve team utilization rates across all Shopify Plus engagements, targeting 70%+ blended team utilization. * Certification Growth: Drive 100% of the practice team to hold at least one Shopify Partner or Developer certification within 12 months. * Solution Quality: Ensure architectural integrity, scalability, and maintainability across all delivered Shopify Plus solutions—measured by client satisfaction scores and post-launch performance benchmarks. * Sales Pipeline Contribution: Actively participate in pursuits contributing to at least $8M in unweighted Shopify Commerce pipeline annually, with a target of closing $3M+ in new logos or significant expansions.  * Individual Billability: Maintain a minimum of 50% individual billable utilization, balanced against the practice-building and sales activities inherent to this role. * Team Retention & Growth: Achieve 85%+ retention within the practice and maintain a pipeline of at least two internal candidates ready for promotion annually. MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications:  * 10+ years of experience in enterprise technology leadership within a consulting, systems integration, or agency environment—with at least 3–4 years specifically in Shopify Plus or a comparable enterprise commerce platform. * Deep, hands-on expertise in the Shopify Plus platform: Shopify Functions, Checkout Extensibility, Markets Pro, B2B, headless/composable commerce architectures, and the Shopify app ecosystem. * Strong command of the enterprise commerce technology stack surrounding Shopify Plus—including ERP integrations (SAP, Oracle, NetSuite), enterprise search (Elasticsearch, Algolia), CDPs (Segment, mParticle, Salesforce Data Cloud), PIM, OMS, and payment platforms. * Proven track record of participating in or leading sales pursuits, proposals, and client-facing solutioning conversations—comfortable owning a technical narrative in a competitive deal. * Experience building, leading, and growing distributed technical teams—hiring, mentoring, retaining senior talent, and creating cultures of technical excellence. * Excellent communication and stakeholder management skills; able to operate fluently across executive, technical, and commercial audiences. PREFERRED CERTIFICATIONS * Shopify Partner Certification, Shopify Developer Certification, or Shopify Plus Certification (required or expected within 6 months of hire). * AWS/Azure/GCP Solutions Architect, TOGAF, SAFe, PMP, or equivalent—demonstrating both platform-level and enterprise architecture credentials. COMMITMENT TO REACHING ALL KINDS OF PEOPLE  We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.    THE BENEFITS   This is a full time position based in Quebec, Canada. Valtech offers a comprehensive benefits package effective after three months of continuous service: * A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. * Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. * A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. * A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.  * Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. * Personal Technology Reimbursement – $30/month for every employee-offered on day 1.  * We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.   YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.     ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.     YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.     ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * Our borderless, global framework, which enables seamless collaboration    THE ROLE     We are seeking an experienced Technical Architect to lead the technical assessment and architectural definition of a global aftersales transformation initiative for a leading premium consumer brand.  This engagement focuses on understanding the current servicing technology landscape, evaluating architecture maturity, identifying technical and operational gaps, and defining a future-state ecosystem that enables scalable, connected, and customer-centric aftersales operations.  The ideal candidate brings a blend of architecture expertise and experience working within service-oriented business domains such as repair, warranty, maintenance, returns, restoration, or field service. You should be comfortable assessing complex application landscapes, integration ecosystems, and data flows while collaborating with business stakeholders to understand how technology supports operational processes.  This role will play a key part in establishing the architectural vision, technology roadmap, and platform strategy for future transformation initiatives.   We are looking for a senior architect with experience assessing complex enterprise environments and designing modern, scalable technology ecosystems.  You will lead technical discovery activities, analyze application and integration landscapes, evaluate current-state architecture maturity, and define target-state architecture recommendations. Working closely with business and technology stakeholders, you will connect servicing processes with the systems, integrations, APIs, and data models that support them.  Experience in the following areas will help you succeed in this role:  * Enterprise and solution architecture  * Application and integration architecture  * Legacy modernization  * Aftersales and service operations  * Workshop facilitation and stakeholder engagement  * Translating business requirements into technical architecture decisions  The ideal candidate has worked in industries where products are composed of multiple components or serialized parts, such as automotive, watches, jewelry, manufacturing equipment, medical devices, or similar environments. They understand the unique servicing challenges associated with repairable products, including component traceability, service history, warranty management, and repair logistics.  They should also be comfortable navigating large, globally distributed technology landscapes consisting of legacy platforms, regional variations, and complex integration dependencies.  You should be equally comfortable reviewing integration diagrams and API strategies, facilitating architecture workshops, and presenting recommendations to senior business and technology leaders.  Role responsibilities Technical Discovery & Current-State Assessment  * Assess the existing technology landscape supporting aftersales and servicing operations.  * Analyze application portfolios including ERP, CRM, OMS, service management, repair management, workflow, and legacy platforms.  * Document end-to-end system interactions across servicing journeys, including repair intake, diagnostics, execution, logistics, customer communications, and financial processes.  * Map integrations, APIs, batch processes, middleware components, and data flows across the ecosystem.  * Assess how products, components, service history, warranty information, and repair events are represented across systems and data models.  * Analyze traceability requirements for serialized products, replacement parts, and repair activities across the servicing lifecycle.  * Conduct architecture reviews to assess scalability, resilience, maintainability, security, and operational supportability.  Architecture Gap Analysis  * Evaluate current architecture maturity against enterprise architecture best practices and modern digital platform patterns.  * Identify architectural bottlenecks, technical debt, legacy constraints, and modernization opportunities.  * Assess integration patterns, data ownership, master data challenges, and system interoperability.  * Analyze platform usage, adoption challenges, data quality issues, and operational workarounds driven by technology limitations.  * Produce structured architecture findings, risks, recommendations, and gap assessments.  Future-State Architecture & Platform Strategy  * Define the future-state target architecture supporting global aftersales capabilities.  * Develop conceptual and logical architecture views covering applications, integrations, services, APIs, data, and operational processes.  * Recommend architecture patterns to support omnichannel service experiences, real-time visibility, customer transparency, and operational scalability.  * Lead or support structured platform evaluation activities including requirements assessment, fit-gap analysis, vendor benchmarking, proof-of-concept reviews, and recommendation of future-state platform solutions.  * Establish integration, API, and data architecture principles to guide future implementation initiatives.  Roadmap & Transformation Planning  * Define phased modernization and migration strategies for the future-state landscape.  * Identify opportunities for legacy rationalization and platform consolidation.  * Develop implementation sequencing recommendations that balance business value, technical complexity, and delivery risk.  * Create architecture roadmaps aligned with enterprise standards and strategic technology direction. Stakeholder Engagement  * Facilitate architecture workshops with engineering, product, operations, and business teams.  * Build alignment around architecture principles, target-state recommendations, and technology priorities.  * Present findings and recommendations to enterprise architects, technology leadership, and executive stakeholders.  * Produce high-quality architecture artifacts and executive-ready deliverables.  * Communicate complex technical concepts clearly to both technical and non-technical audiences.    MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications:  * Ability to work within EST business hours and collaborate effectively with North American teams.  * Willingness to travel occasionally for onsite workshops, stakeholder engagements, boutique visits, and service center assessments.  * Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect within complex enterprise environments.  * Significant experience within aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments.  * Experience conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses.  * Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps.  * Experience supporting products composed of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar service-intensive industries.  * Experience working within large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes.  * Deep understanding of enterprise application ecosystems including ERP, CRM, OMS, service management, repair management, and legacy platforms.  * Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems.  * Experience assessing and modernizing legacy environments and complex integration landscapes.  * Demonstrated experience performing architecture gap analysis and developing actionable transformation recommendations.  * Demonstrated experience evaluating and selecting technology platforms through structured fit-gap analysis, vendor assessment, and solution scoring frameworks.  * Strong workshop facilitation, stakeholder management, and communication skills.  * Ability to engage both technical and business stakeholders and translate operational requirements into architectural solutions.  * Excellent communication skills with the ability to simplify complex topics for a broad range of audiences.    NICE TO HAVE QUALIFICATIONS   * Experience leading aftersales, repair, warranty, returns, maintenance, or field-service transformation programs.  * Experience within luxury retail, watches, jewelry, automotive, manufacturing, medical devices, aerospace, or other industries managing complex repairable products and component traceability.  * Experience evaluating and selecting service management, repair management, warranty management, or aftersales technology platforms.  * Familiarity with Salesforce Service Cloud, Dynamics 365 Customer Service, ServiceNow, SAP Service Management, Oracle Service, or similar solutions.  * Experience with MACH, composable architectures, microservices, event-driven systems, and API-first platforms.  * Knowledge of cloud-native architecture patterns and technologies, including Kubernetes and event-streaming platforms.  * Understanding of customer service, CRM, clienteling, omnichannel experience ecosystems, and service visibility solutions.  * Experience with architecture governance, architecture review boards, architecture steering committees, and enterprise decision frameworks.  * Previous consulting experience leading discovery, assessment, and architecture-definition engagements.  * Experience operating within global organizations requiring scalable, multi-region technology strategies.  If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.    THE BENEFITS   This is a full time position based in Toronto, Canada. The offered salary range is $150,000-180,000 CAD annually, depending on experience and location.  Valtech offers a comprehensive benefits package effective after three months of continuous service: * A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. * Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. * A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. * A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.  * Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. * Personal Technology Reimbursement – $30/month for every employee-offered on day 1.  * We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.