Field Service Lead

Harmattan AI

ABOUT US Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces. Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected. About the Role As Field Service Specialist, you keep the organisation's deployed technical systems operational in the field. You perform preventive and corrective maintenance, on-site diagnostics, and repairs at customer sites — and support customer operators toward day-to-day autonomy. This is a hands-on, field-based maintenance and sustainment role, distinct from system design or installation: you are a maintainer, focused on equipment uptime and performance. The team includes both first-level maintenance specialists and at least one senior, depot-repair-capable specialist able to handle component and sub-assembly-level repair. We are hiring across this seniority range. Responsibilities * Preventive Maintenance: Carry out scheduled checks and servicing to maintain equipment at peak operational readiness. * Corrective Maintenance & Repair: Diagnose faults and perform repairs on hardware and system components; replace consumables and serviceable parts; return systems to service. * First-Level Diagnostics: Identify and resolve common issues on-site; escalate more complex faults through the defined support path. * Depot-Level Repair (senior profile): Perform deeper component and sub-assembly-level repair and standard exchange at the supporting repair facility. * Spares & Sustainment: Manage and track the spare-parts pool; monitor consumption and feed reliability and failure-trend data back to support and engineering teams. * Operator Enablement: Support customer operators on-site and contribute to building their autonomy in routine operation and first-level maintenance. * Documentation: Maintain up-to-date maintenance records and structured field reports. Candidate Requirements * Hands-on technical maintenance experience on complex electromechanical and/or electronic systems. * Practical skills in fault diagnosis, repair, component replacement, and return-to-service procedures. * Comfortable operating across both hardware servicing and basic software/system operations — running diagnostics, configuration checks, applying updates under guidance. * Ability to read technical documentation, schematics, and maintenance procedures. * Field temperament: autonomous in remote environments, procedurally rigorous, strong safety mindset in professional and safety-critical operational settings. * Comfortable with regular travel to customer sites — field mobility is core to this role. * Ability to meet professional standards and confidentiality obligations required. * Proficiency in English mandatory; French and Arabic are a plus. Nice to Have * Technical systems or specialised equipment maintenance experience. * Electronics or board/sub-assembly-level repair skills (particularly relevant for senior, depot-capable profile). * Prior technical maintenance or field service background in complex environments. * Experience supporting and training end-users on complex systems. We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.

Harmattan AI

ABOUT US Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces. Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected. About the Role As Field Deployment Engineer, you are responsible for the end-to-end deployment, installation, commissioning, and sustainment of the company's technical systems at client sites. You own system functionality in the field from initial site survey through on-site acceptance — across both hardware and software. You are also the expert operator on-site: you develop deep mastery of the system, operate it proficiently in the field, and train client teams toward full autonomy. This is an engineer-level role with a strong field and hardware lean — not a pure developer role, not a technician role. The dual hardware and software capability is essential. High travel and extended on-site campaigns are core to this position. Responsibilities * Site Assessment: Evaluate customer sites ahead of deployment; identify prerequisites, constraints, and installation requirements. * Hardware Deployment: Install, assemble, connect, and bring up the system's physical components and equipment on site. * Software Deployment: Install, configure, and parameterise the system's software for each operational context; comfortable on Linux. * Commissioning: Bring the full system online and verify correct end-to-end functionality across hardware and software. * Integration Support: Support connection of the company's systems with the client's existing operational environment, working alongside integration engineers. * Test & Acceptance: Conduct on-site testing and acceptance activities through to client sign-off. * Troubleshooting: Diagnose and resolve hardware, software, and networking issues in the field; drive resolution and feed recurring findings back to engineering. * System Expertise & Operation: Develop deep, hands-on mastery of the system; operate it proficiently in the field and serve as the on-site technical reference. * Training & Enablement: Train and coach client operators and maintainers on system use, operation, and maintenance; build toward their autonomy; contribute to training and maintenance documentation. * Maintenance & Sustainment: Perform preventive and corrective maintenance on deployed systems; carry out diagnostics, repairs, and return-to-service procedures. Candidate Requirements * 2–5 years of hands-on field or technical experience — field operations, systems integration, test, or manufacturing. * Proven proficiency across both hardware and software deployment — comfortable assembling and connecting physical equipment and installing, configuring, and parameterising software. This dual capability is essential, not a nice-to-have. * Electromechanical aptitude: hardware assembly, electrical hookup, ability to read technical diagrams and schematics. * Networking fundamentals: connectivity setup and diagnostics. * Comfortable on Linux; deploying, configuring, and debugging software in operational settings. * Systems thinking: ability to reason across an integrated system of multiple subsystems, not a single component. * Ability to master the system as an expert user and to teach it — strong communication and coaching skills, comfortable training client personnel. * Hands-on maintenance and repair experience: preventive checks, fault diagnosis, corrective action, and return-to-service. * Field temperament: autonomous in austere environments, procedurally rigorous, strong safety mindset in safety-critical operational settings. * Comfortable with a high travel rate and extended on-site campaigns — this is core to the role. * Proficiency in English is mandatory; additional languages relevant to the region of operations are a plus. Nice to Have * Experience with complex hardware-software integrated systems. * Experience integrating systems with third-party operational environments. * Prior experience training or instructing end-users (train-the-trainer). * Prior experience in field-based deployments or high-stakes operational environments. We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.

Harmattan AI

ABOUT US Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces. Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected. ABOUT THE ROLE As an Operations Manager at Harmattan AI, you will play a key role in ensuring the smooth and reliable functioning of our operations across MEA regions. You will support and execute a wide range of operational, administrative, and people-related activities, while contributing to the structuring and continuous improvement of our internal processes. This role requires a high level of rigor, adaptability, and ownership. You will operate in a fast-paced environment with high standards, where attention to detail, autonomy, and a strong execution mindset are essential. RESPONSIBILITIES Driving Operational Excellence Across Locations * Own the seamless execution of day-to-day operations across Harmattan AI’s MEA regions. * Design and implement scalable, high-performance workflows spanning operations, administration, and people initiatives. * Oversee regulatory and compliance matters with precision, from insurance coverage to administrative governance, ensuring robustness without friction. Thriving in a Fast-Moving Environment * Operate with speed, clarity, and composure in an ever-evolving landscape. * Anticipate urgent or unexpected operational needs and respond with creativity and decisiveness. * Switch effortlessly between industry-facing operations and internal topics such as people, security, and administration. * Bring a relentless, solution-first mindset, focused on outcomes, not obstacles. * Step up proactively during high-stakes or critical moments to keep the organisation moving forward. Orchestrating External Partnerships * Act as a trusted interface with external stakeholders: vendors, service providers, insurers, administrative bodies, and partners. * Communicate with authority, structure, and professionalism. * Drive disciplined follow-up to ensure every commitment is met and every partnership performs at the highest standard. REQUIREMENTS * Master’s degree preferred in Business Administration, Engineering, Finance, or a related field. * Professional proficiency in English, Arabic and French. * Proven exposure to operational roles requiring versatility, reliability, and high execution standards. * Comfortable working autonomously in a fast-growing environment with high expectations. * Strong organisational skills, structured thinking, and excellent written and verbal expression. * Ability to handle multiple topics in parallel without losing attention to detail. * Proactive, resourceful, and solution-oriented mindset. * Comfortable interacting with both internal teams and external stakeholders. We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.