Team Lead Product (all genders)

Avelios Medical

ABOUT US Our mission at Avelios is to unlock clinical data to power seamless healthcare operations for better patient care. To do so, we have built a modular software platform that digitizes and optimizes workflows in hospitals with cutting-edge technology in a user-friendly way. With our software, we enable hospitals, doctors & nurses to provide their patients with the best possible care. We are growing fast and want to keep expanding our team and business to fundamentally digitize healthcare for the better. We appreciate different backgrounds and see diversity as one of our strengths. THE TEAM AND ROLE As Team Lead Customer Support (all genders) you lead and build our Customer Support function for hospital software operations. You create the operating model, processes and quality standards to ensure SLA-compliant support and excellent incident handling in a clinical environment. You are the key interface to Product & Engineering and make sure validated customer feedback and operational insights translate into meaningful product improvements. This role includes owning the on-call model and ensuring reliable coverage and continuous improvement. YOUR RESPONSIBILITIES * Lead, hire, onboard and develop the Customer Support team; define support levels and topic/module ownership * Establish and continuously improve support processes (triage, incident/problem management), quality standards, templates, and knowledge base/runbooks * Own SLA adherence and incident management, including prioritization by clinical impact, escalation, communication, and postmortems * Design and run the on-call rotation (handover quality, documentation standards, reliability outside business hours) * Proactively identify and apply AI opportunities (e.g., triage, knowledge base, QA, analytics) with clear guardrails to improve efficiency and quality * Ensure strong end-to-end collaboration with Product/Engineering: reproducible, well-documented, prioritized bugs and follow-up * Set up KPIs and operational reporting (backlog, response times, MTTR, SLA breaches, quality metrics) and run regular improvement cycles YOUR QUALIFICATIONS * Completed vocational training or university degree in Information Technology, Business Informatics, Healthcare/Health IT, Natural Sciences, Business Administration, or a comparable discipline. * At least 5 years of experience in customer support, service operations, customer care leadership, or a similar role; healthcare & regulated environments are a strong plus * 2+ years of leadership experience incl. proven ability to build structures and scale teams (processes, standards, hiring, coaching) * Strong incident management and analytical problem-solving skills; ability to prioritize under pressure * Experience with ticketing systems (Jira Service Management or similar) and working with SLAs; familiarity with operational KPIs * Strong communication and stakeholder management skills across technical and non-technical teams * Willingness to take ownership of an on-call model (organization, standards, continuous improvement) * Fluent in German and English (both C1 level) YOUR BENEFITS * Variety in your tasks and the opportunity to take ownership * An international, informal team structure in a motivating start-up atmosphere, allowing you to participate directly in our customer growth story and the overall success of Avelios * Ability to gain valuable hands-on experience in a startup backed by leading international VCs * Support for your personal development through continuous learning and feedback * Set your own rhythm with flexible working hours and trust-based time tracking * A virtual stock option package (VSOP) that lets you participate in Avelios’ long-term value creation * A monthly meal allowance up to 75 euros, full coverage of the Deutschlandticket, Urban Sports Club or a subsidized Wellpass membership, a bike leasing program and Corporate Benefits that give you access to discounts from a wide range of providers in various areas

STARK

ABOUT US STARK is a new kind of defence technology company revolutionising the way autonomous systems are deployed across multiple domains. We design, develop, and manufacture high-performance unmanned systems that are software-defined, mass-scalable, and cost-effective — providing operators with a decisive edge in contested environments. We are focused on delivering deployable, high-performance systems — not future promises. In a time of rising threats, STARK is bolstering the technological edge of NATO Allies and their Partners to deter aggression and defend Europe, today. ABOUT THE TEAM Our procurement team, embedded within the supply chain department, consists of Category Buyers, Non-Production Buyers, and Prototype Buyers. Together, we ensure production continuity by sourcing essential parts, planning supplier orders, managing safety stock, and implementing multi-source strategies, while selecting strategic suppliers to support our continuous ramp-up. We thrive in an agile, high-workload environment, where success requires strong organizational skills and the ability to effectively manage and prioritize information from various channels. YOUR MISSION As the Teamlead Category Procurement , you will be responsible for the strategic oversight and operational excellence of a dedicated procurement team. Your mission is to lead complex supplier negotiations, implement robust sourcing strategies, and ensure a reliable, cost-efficient supply chain for all mission-critical components, directly supporting the rapid scaling of STARK’s R&D and production efforts for autonomous systems. RESPONSIBILITIES * Team Leadership and Development: Provide disciplinary and technical leadership to the Procurement team, mentoring team members (e.g., Procurement Managers, Buyers) and managing resource allocation to ensure departmental goals are met. * Risk and Supply Assurance: Proactively identify, analyze and mitigate critical supply chain risks, including managing long lead times and obsolescence.  * Drive the rapid identification, verification and implementation of second-source components in close coordination with Engineering to prevent production line stoppages. * Process and Tool Ownership: Oversee the optimization and implementation of digital procurement processes and tools utilizing ERP systems (Oracle NetSuite) for nventory, purchasing and data clean-up * Cross-Functional Interface: Serve as the main point of contact for internal stakeholders (R&D, Production, Quality, Logistics). Facilitate the New Product. * Introduction (NPI) process and manage Engineering Change Requests (ECRs) related to new suppliers or components. * Reporting & Governance: Report directly to the Global Head of Procurement including preparing reports and analyses on supply chain performance and evaluating/implementing supply chain management software and technologies. QUALIFICATIONS * Completed degree in Business Administration, Supply Chain Management, Industrial Engineering, or a comparable qualification. * Several years of professional experience in strategic procurement, operations or supply chain management, including demonstrated experience in a leadership or team lead role. * Profound knowledge in all areas of the supply chain, from forecasting and material planning to negotiation and troubleshooting of bottlenecks * Exceptional skills in contract negotiation and managing supplier performance in a fast-paced, defense-related environment. * Strong analytical and conceptual skills with a proven ability to solve complex problems and develop innovative solutions. * Structured, independent, and goal-oriented way of working. * Strong teamwork skills and a willingness to take responsibility. NICE TO HAVE * Experience in the defense, aerospace, or high-tech electronics industry is highly valued. * Fluency in both German and English.

STARK

ABOUT US STARK is a new kind of defence technology company revolutionising the way autonomous systems are deployed across multiple domains. We design, develop, and manufacture high-performance unmanned systems that are software-defined, mass-scalable, and cost-effective - providing operators with a decisive edge in contested environments. We are focused on delivering deployable, high-performance systems - not future promises. In a time of rising threats, STARK is bolstering the technological edge of NATO Allies and their Partners to deter aggression and defend Europe, today. YOUR MISSION We are seeking a visionary and collaborative Manufacturing Engineering Manager to bridge the gap between innovation and execution. In this role, you will lead the transition of next-generation products from concept to high-volume production. You will work at the critical intersection of R&D and operations, guiding the industrialization process, developing cutting-edge production workflows, and collaborating with R&D engineers early in the design cycle to ensure products are optimized for automated manufacturing. If you thrive on turning complex designs into scalable, automated, and efficient production realities, we want you on our team. RESPONSIBILITIES R&D COLLABORATION & DESIGN FOR AUTOMATION * Early-Stage Partnership: Partner closely with R&D teams during the prototyping phase to provide manufacturing feasibility feedback. * Design for Excellence (DFX): Act as the champion for Design for Manufacturing (DFM) and Design for Assembly (DFA), specifically guiding R&D to define product designs that lend themselves seamlessly to automated assembly. * Standardization: Establish design guidelines that standardize components and processes, reducing manufacturing complexity and cost. * Vendor & Capital Equipment Management  * Technical Specifications: Define technical requirements and author comprehensive Requests for Proposals (RFPs) and functional specifications for custom automation equipment, robotics, and tooling. * Vendor Selection & Evaluation: Scout, evaluate, and select world-class equipment vendors and automation system integrators based on capability, scalability, cost, and lead times. * Milestone & Budget Tracking: Act as the primary point of contact for external vendors, managing capital expenditure (CapEx) budgets and tracking project timelines to ensure machinery is delivered on schedule for product launches. * Acceptance Testing (FAT/SAT): Lead Factory Acceptance Testing (FAT) at vendor facilities and Site Acceptance Testing (SAT) upon factory installation to guarantee equipment meets all cycle time, yield, and safety standards. * SLA & Lifecycle Management: Establish Service Level Agreements (SLAs), warranty terms, and preventative maintenance/spare-parts strategies with vendors to ensure long-term equipment reliability. INDUSTRIALIZATION * Prototype to Scale: Oversee the build of pilot lines, identify scaling bottlenecks, and smoothly transition products from low-volume prototyping to mass production. * Risk Mitigation: Conduct Design/Process Failure Mode and Effects Analysis (DFMEA/PFMEA) to identify and mitigate risks early in the product lifecycle. PROCESS DEVELOPMENT & OPTIMIZATION * Workflow Design: Design, implement, and continuously improve production layouts, material flows, and line balances. * Automation Strategy: Identify opportunities for automation, robotics, and smart manufacturing (Industry 4.0) integration on the production floor. * Documentation & Compliance: Oversee the creation of detailed manufacturing documentation, including standard operating procedures (SOPs), work instructions, and routing sheets. TEAM LEADERSHIP & MANAGEMENT * Team Development: Lead, mentor, and grow a high-performing team of manufacturing and process engineers. * KPI Management: Define and track team metrics, including cycle times, first-pass yield (FPY), overall equipment effectiveness (OEE), and capital expenditure (CapEx) budgets. QUALIFICATIONS * Education: Bachelor’s degree in Manufacturing Engineering, Mechanical Engineering, Industrial Engineering, or a related technical field (Master's or MBA is a plus). * Experience: 5+ years of experience in manufacturing engineering, with at least 2+ years in a leadership or managerial capacity. * NPI Expertise: Proven track record of successfully launching new products into production, specifically working side-by-side with R&D teams. * Automation Savvy: Deep understanding of automated assembly processes, robotics, PLC programming, or vision systems, and how product design choices impact automation feasibility. * Technical Arsenal: Strong proficiency in CAD software (e.g., SolidWorks, Creo), Lean Manufacturing principles, Six Sigma methodologies, and PFMEA execution. * Soft Skills: Exceptional cross-functional communication and negotiation skills—ability to speak the "language" of both abstract R&D and practical factory operations. For further information please reach out to talent@stark-defence.com.