Operations Associate - Product Support Operations (CDMX)

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth. ABOUT THE TEAM At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. WHAT YOU'LL DO RESPONSIBILITIES * Troubleshoot and solve complex problems * Analyze our processes and instigate changes to help scale our operations and improve user experience * Work closely with other Stripe teams across the globe * Gain unique insights into how thousands of businesses on Stripe scale and operate * Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * You are a recent graduate with less than 12 months of full-time working experience or a 2026 graduate with full-time availability. * You have experience in writing SQL queries to query relational databases. * You have strong analytical skills to investigate, prioritize, and identify the root cause of issues. * You have excellent English communication skills, both written and verbal. * You have a user-first mindset and are energized by the challenge of solving difficult problems. * You excel in analytical thinking and problem solving. * You enjoy learning about technical products and processes. You are an organized self-starter with a passion for finding solutions to our users' challenges. * You have a process-oriented mindset and ability to get things done. * You enjoy working in an in-office environment with strong cross-team collaboration and support. * You are able to prioritize and enjoy working in a quick-moving environment. PREFERRED QUALIFICATIONS * You have experience navigating the nuanced complexity of financial systems and solving large-scale, technical challenges. * You have experience identifying and triaging technical issues. * You have Python or Scala knowledge.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. WHAT YOU’LL DO Strategically support Stripe’s largest and most complex users. Responsibilities * Provide a gold standard experience to your assigned accounts’ key stakeholders * Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development * Foster long term user relationships that grow loyalty to Stripe and Stripe products * Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion * Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe * Lead user facing meetings both in person and through video chat * Collaborate on the continued design of this support offering * Create user-facing content for long term solutions WHO YOU ARE We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements * 5+ years experience in enterprise level client-facing work * Strong product sense and energized by the challenge of solving difficult user related problems * Strong written and verbal communication skills * Ability to lead complex integration conversations in a highly consultative and proactive manner * Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers * Familiarity with SQL and comfort building basic queries and modifying more complex ones * Strong technical troubleshooting skills and experience interfacing with technical teams * Adept client relationship management skills * Ability to engage in business-level and technical conversations at multiple levels of the organization PREFERRED QUALIFICATIONS * Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes * Experience practicing in small to medium scale project management * Strong organizational skills and self-starting mindset * Experience with tools like Postman, xCode, Python, Webhooks, and ETL  * Experience in the payments industry

Smartly

SOLUTIONS ENGINEER – TECHNICAL CONSULTING Smartly is looking for a Solutions Engineer to join our Technical Consulting team in Mexico City. In this role, you'll help enterprise customers and agency partners solve complex technical challenges by designing, building, and supporting integrations, tooling, and custom solutions that extend the capabilities of the Smartly platform. You'll work closely with Technical Consulting, Product, Engineering, and customer technical teams to deliver scalable solutions that improve customer success and strengthen our platform. WHAT YOU WILL DO * Design, build, and maintain custom integrations between the Smartly platform and customer or agency systems using APIs and cloud technologies. * Deliver technical solutions that address complex customer requirements, including workflow automation, reporting, DAM, and data connectivity integrations. * Partner with customer engineering, operations, and implementation teams to support solution design, deployment, troubleshooting, and ongoing optimization. * Develop, maintain, and improve Technical Consulting-owned applications and tooling, including internal platforms and operational solutions. * Improve the reliability, scalability, and maintainability of existing solutions by reducing technical debt and modernizing legacy implementations. * Support infrastructure and deployment activities across Technical Consulting-owned systems, including Kubernetes, AWS, APIs, CI/CD pipelines, and cloud services. * Contribute to engineering best practices through documentation, testing, code reviews, monitoring, and operational improvements. * Investigate and resolve complex technical issues, serving as an escalation point for customer implementations and platform integrations. * Collaborate with Product and Engineering teams to develop tactical technical solutions that accelerate customer adoption and address strategic customer needs. WHAT WE ARE LOOKING FOR * Strong experience in software engineering, solutions engineering, or technical consulting. * Experience designing and building APIs, system integrations, and cloud-based applications. * Hands-on experience with modern cloud infrastructure and deployment technologies such as AWS, Kubernetes, CI/CD pipelines, and containerized applications. * Strong programming skills and the ability to develop maintainable, production-quality solutions. * Excellent problem-solving and analytical skills, with the ability to work through technical ambiguity and complex customer requirements. * Strong communication and collaboration skills, with experience working across customer-facing and engineering teams. * Experience supporting enterprise software implementations, integrations, or technical consulting engagements. * Experience in AdTech, MarTech, SaaS platforms, digital advertising technologies, or enterprise integration environments is a strong plus. WHAT WE OFFER YOU At Smartly, we offer a place where you can advance your career. Here, you'll find: * An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged. * Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth. * Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave. * Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities. * Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually. Apply Now and Build Your Future with Smartly! Curious what it's like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together. #LI-HYBRID ABOUT SMARTLY Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.