Operations Manager, Solution Engineering & Services

iBanFirst

WHO ARE WE? iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely. We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise, offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner.  By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security.    KEY FIGURES  * 350+ employees across 15 offices in 12 European countries * 30+ nationalities represented, average age: 32 * 10,000 corporate clients trust us * €80M in revenue in 2025, with a target of around €100M in 2026 * Profitable for more than two years * Ranked for 6 consecutive years in the Financial Times FT1000, among the fastest-growing European companies * An NPS of 87.5 — an exceptional score in our industry that reflects enthusiastic client feedback on the simplicity, speed, and quality of our service   A STRONG CULTURE BUILT AROUND 4 CORE VALUES  * Team First : The complexity of our industry demands collective intelligence. We prioritize cooperation, transparency, and knowledge sharing. Success is a team effort, and decisions are made together. * Tenacity : We’re transforming a challenging and highly regulated market. It requires endurance, fast learning, and resilience — qualities rooted in our entrepreneurial DNA. * Transformation : Innovation is not a buzzword; it’s a necessity in a constantly shifting and strategic sector. We innovate with intent: every technical, product, or organizational improvement is designed for real impact. * Trust : Trust is the foundation of everything we build — with our clients and, above all, internally. It’s driven by ownership, autonomy, and a shared commitment to transparency, rigor, and reliability.   WHY JOIN US?  * We operate at the heart of a strategic and fast-evolving sector: international payments for SMEs — a complex, high-potential market. * We’re driven by a meaningful mission: helping bold “Small & Medium Multinationals” succeed globally. * Our platform integrates cutting-edge technologies (AI, automation…), making it an ideal playground to test, learn, and innovate continuously. * You’ll join an agile environment where your expertise has tangible impact, working alongside talent from top financial institutions. * iBanFirst is profitable and backed by long-term investors: * Xavier Niel and Bpifrance, historical shareholders, have supported and trusted us from the beginning * In 2021, the entry of Marlin Equity Partners marked a new chapter in our international ambitions Joining iBanFirst means joining a profitable, international, fast-growing tech company. It’s also a chance to learn, grow, and contribute directly to a shared ambition: simplifying international finance for SMEs.      THE ROLE  RECRUITMENT CONTEXT  This is a newly created position driven by iBanFirst's continued growth and the increasing complexity of our financial crime risk environment. As transaction volumes scale across new markets and products, we need a dedicated manager to lead our first line of defense teams on Financial Crime (Transaction Monitoring, Fraud detection, Regulatory Ops) and structure the quality and operational controls that underpin them.  We are open to candidates coming from various backgrounds (management/strategy consulting, operations/compliance professionals) who are looking to step into a thigh impact operational role. The financial crime domain can be learned — we are hiring for how you think, how you build, how you leverage technology (analytics, AI) and how you lead.    MANAGER & TEAM  You will report directly to Julien Molez, Chief Operations Officer. You will manage three teams which are at different levels of maturity:a team of 5 people: a  Transaction Monitoring Fraud management and Regulatory Operations. Your team is the first line of defense against money laundering, fraud, and financial crime — operating at the intersection of operational rigor, regulatory compliance, and technology.    WHAT WILL YOU DO?  As iBanFirst expands across European markets, the financial crime risk landscape grows in complexity. We are looking for an analytically sharp, structured, and operationally driven leader to supervise our TM Financial Crime Operations function, steer it with rigor and precision, embed it in a robust and recognized quality framework, and drive highest level of efficiency through data and automation.  Team Management & Operations  * Lead and develop the different teams in the scope: set priorities, manage performance, and build a culture of accountability and continuous improvement.  * Oversee their daily operations: alert review, case investigation, SAR filing, and escalation processes.  * Manage capacity and workload allocation to maintain SLAs and maintain backlogs at constant low levels.  Fraud & Financial Crime  * Own the fraud detection and prevention framework: typologies, detection rules, investigation workflows, and outcomes tracking  * Stay current on financial crime trends and adapt the team's detection approach accordingly  Controls & Quality Framework  * Design and implement a quality insurance framework for each team, specific to each of them but consistent across domains.  * Define and track KPIs: detection rates, false positive ratios, case resolution times, SAR quality.  * Conduct regular calibration sessions and quality reviews to maintain consistent, high standards across the teams.  Analytics & Automation  * Use data to assess the performance of each value chains. For example, on the transaction monitoring side : rules effectiveness, reduce noise, and improve alert prioritization  * Work with Product and Engineering teams to constantly improve underlying systems and integrate automation into workflows  * Identify opportunities to leverage AI and machine learning to enhance detection and reduce manual effort  Regulatory & Reporting  * Ensure compliance with Belgian and EU AML/CFT obligations (LCB-FT, EU AML directives)  * Produce clear, insight-driven reporting for senior leadership: what the data says, what it means, and what action it warrants  * Lead or support regulatory audits and inspections related to TM and fraud  * Be the key go-to person for C-Levels for these topics and lead the associated governance meetings.    TASK BREAKDOWN  40% — Team management & operational oversight: Day-to-day leadership of the different teams, alert review quality, escalation management, and capacity planning  20% — Framework building: Quality controls, KPIs, fraud typologies, policies and procedures  30% — Analytics & automation: Rule performance analysis, detection improvement, collaboration with Product/Engineering  10% — Reporting & regulatory: Senior management reporting, audit support    ROLE OBJECTIVES  First 3 months  * Ramp up on iBanFirst's transaction monitoring systems, financial crime risk exposure, and regulatory environment  * Build trust with the team and assess individual strengths and development needs  * Map existing processes and identify the top 3 priority areas for improvement  First 6 months  * Deliver the first version of the quality assurance framework  * Define and baseline key operational KPIs  * Launch at least one automation or efficiency initiative  First 12 months  * Own the fraud framework end-to-end and present it to senior leadership  * Demonstrate measurable improvement in alert quality, team efficiency, or detection rates  * Build a 12-month roadmap for the function aligned with iBanFirst's growth plans    WHAT DO YOU BRING?  EXPERIENCE:  * 5-10 years of experience in similar positions at recognized financial institutions or in management consulting, strategy consulting, or a similar structured analytical environment (Big 4, MBB, Tier 2 strategy firms)  * Experience in financial services, fintech, or a regulated industry project context is a strong plus  * First exposure to compliance, risk, or financial crime topics (through client work, due diligence, or regulatory projects) is valued   SKILLS:  * Natural leadership and recognized management experience  * Exceptional structuring and problem-solving skills: you break complex issues into clear frameworks and actionable plans  * Strong data and analytics capabilities: comfortable with quantitative analysis, building dashboards, and deriving insights from operational data  * Proven ability to design processes and quality frameworks from scratch  * Natural project management instincts: you sequence work, track delivery, and hold people accountable  * High proficiency on AI and automation concepts and enthusiasm to apply them in an operational context  * Fluent in French and English, confident communicating with senior stakeholders  NICE TO HAVE:  * Hands-on experience with a transaction monitoring platform (ComplyAdvantage, Actimize, Napier, or equivalent)  * Familiarity with the French or Belgian regulatory environment: NBB, CTIF, ACPR, Tracfin, LCB-FT  WHAT MAKES YOU STAND OUT:  * You have led a transformation or process redesign project end-to-end  * You are energized by the idea of owning something operational, not just advising on it and transforming and optimizing it with technology  * You are curious about financial crime and see it as a high-stakes, intellectually demanding domain    WHAT DO WE OFFER? * Permanent contract (CDI)  * Office location: Paris  * Hybrid work policy: 2 days remote per week  * Competitive salary: €75,000 – €110,000 gross annual, depending on experience  * Benefits: * Swile meal card * Axa health insurance * Commuter benefits * RTT (extra paid days off) * Gymlib subsciption * Paid parental leave * Participate in company-wide events, including team offsites, company parties, and regular social activities.   RECRUITMENT PROCESS  1. Screening call with Malorie Petitjean (Talent Acquisition Specialist)— 30 min, remote. General fit, motivation, salary expectations, availability. 2. In-depth interview with Julien Molez (COO)— 1 hour, in-person. Operational experience, leadership approach, team fit.  3. Case study— Take-home exercise on an operational design or process improvement scenario. Presented during complementary 1h session with COO.  4. Final interview with Sonia Boudier (Deputy CEO) — 45 min, in-person. Leadership validation, strategic vision, long-term fit.          ____________________________ #LI-MP1 #LI-onsite / #LI-hybrid / #LI-remote

Sanity

At Sanity.io, we're building the future of AI-powered Content Operations. Our AI Content Operating System gives teams the freedom to model, create, and automate content the way their business works, accelerating digital development and supercharging content operations efficiency. Companies like SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom, and Morningbrew are using Sanity to power and automate their content operations. In this role, you will be responsible for driving the product vision of Content Agent and working closely with your engineering team and the wider business to deliver a reliable, extensible AI operations experience for our customers. Content Agent works across Sanity's Dashboard, Studio, Slack, and as a headless API — giving content teams the ability to operate at scale through conversation, automation, and agent-driven workflows. A critical part of this role is the craft of building for agents: designing cognitive architectures, writing agent instructions, and shaping how AI systems reason about structured content. This is not a role where AI is a feature you manage — it is the product, and you need to understand how it thinks. WHAT YOU WILL BE DOING: * Craft the vision and roadmap for Content Agent — Sanity's AI operations layer for content at scale * Design agent behaviors and define how agents decompose complex content operations, handle ambiguity, and earn user trust * Define and evolve the trust and quality model — staged changes, review flows, error rates, and cost efficiency * Drive the extensibility strategy, enabling customers and partners to extend the agent through tools, skills, and integrations * Write and refine agent instructions, system prompts, and behavioral specifications as core product work * Collaborate with leaders across engineering, design, and solution engineering to shape your product solutions * Bring clarity and simplicity to complex AI systems, delivering reliable and intuitive experiences for content teams * Measure and monitor agent effectiveness, building feedback loops and metrics to improve quality systematically * Coordinate across teams to manage dependencies and align Content Agent with the broader Sanity platform ABOUT YOU: * Located in London or Oslo * You have a proven track record as a product manager, with experience working with platforms, data-oriented products, and developer frameworks * You have real experience with AI agents and LLM-based systems — cognitive architecture, prompt engineering, agent instruction design, and reliability patterns. You've shipped AI products where you had to think about how the system reasons, not just what it outputs * You are comfortable with JSON, API design, and technical product development * You understand structured content or can learn it quickly — schemas, references, validation rules, and how they shape what an agent can do * You place client empathy at the forefront of your work, understanding the challenges and needs of content teams and large enterprises * You communicate clearly, advocate for customer needs, and lead cross-functional teams towards innovative solutions * You balance immediate needs with long-term vision to strategically prioritize your domain WHAT WE CAN OFFER: * A highly-skilled, inspiring, and supportive team * Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth * A global, multi-culturally diverse group of colleagues and customers * Comprehensive health plans and perks * A healthy work-life balance that accommodates individual and family needs * Competitive stock options program and location-based salary WHO WE ARE: Sanity.io is a modern, flexible content operating system that replaces rigid legacy content management systems. One of our big differentiators is treating content as data so that it can be stored in a single source of truth, but seamlessly adapted and personalized for any channel without extra effort. Forward-thinking companies choose Sanity because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business. Sanity recently raised a $85m Series C led by GP Bullhound and is also backed by leading investors like ICONIQ Growth, Threshold Ventures, Heavybit and Shopify, as well as founders of companies like Vercel, WPEngine, Twitter, Mux, Netlify and Heroku. This funding round has put Sanity in a strong position for accelerated growth in the coming years. You can only build a great company with a great culture. Sanity is a 200+ person company with highly committed and ambitious people. We are pioneers, we exist for our customers, we are hel ved, and we love type two fun! Read more about our values here! Sanity.io pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.   ABOUT THE ROLE: Parloa is transforming customer experience through AI-powered agents. Our enterprise customers are rethinking how service is delivered across contact centers, digital channels, and global operations — and services partners play a critical role in how these transformations are executed and scaled. As the Partner Sales Manager - East, you will own and grow a portfolio of strategic CX Integrators and Regional Systems Integrators across North America. These partners are deeply embedded in enterprise organizations, working across multiple stakeholders, departments, and complex delivery environments. You will operate as a hands-on, deal-oriented partner leader, working closely with both partners and Parloa’s internal teams to drive pipeline, influence complex enterprise sales cycles, and ensure successful go-to-market execution. This is a highly cross-functional role at the intersection of partnerships, sales, and delivery; requiring strong execution, structured thinking, and the ability to navigate complex stakeholder environments. This is your opportunity to build deep, strategic partnerships, directly influence enterprise deals, and drive measurable business impact through co-selling and services-led growth.   AREAS OF OWNERSHIP: * Own and grow relationships with a focused portfolio of CX Integrators and Regional Systems Integrators, driving partner performance and accountability * Develop and execute joint business plans, including go-to-market strategy, pipeline targets, enablement, and delivery readiness * Drive pipeline creation through account mapping, joint prospecting, and opportunity planning with partners and internal Sales teams * Lead partner-sourced and partner-influenced deals end-to-end, proactively identifying and resolving risks, gaps, and blockers * Orchestrate deal execution across Sales, Solution Engineering, and Professional Services to maintain momentum and alignment throughout the sales cycle * Maintain strong pipeline discipline and visibility across partner-driven opportunities, ensuring accuracy and rigor * Enable partners to build and scale offerings around Parloa, including how they position, sell, and deliver the platform * Act as a central point of accountability across partners and internal teams, driving clear communication, alignment, and execution * Navigate complex stakeholder environments to resolve misalignment and keep deals and partnerships progressing * Provide structured feedback on partner performance, market dynamics, and GTM execution to inform partnerships strategy   WHAT SUCCESS LOOKS LIKE * Strong pipeline generated and influenced through SI partners * Increased deal velocity and improved win rates on partner-involved opportunities * Deep, strategic partner relationships that drive repeatable and scalable revenue   WHO YOU ARE: * 5+ years of experience in partnerships, alliances, or enterprise sales within SaaS, CCaaS, or cloud ecosystems * Experience working with CX Integrators, consulting firms, or systems integrators in a co-sell motion * Proven ability to influence and drive complex enterprise sales cycles in partnership with Sales teams * Strong operator mindset with a focus on execution, pipeline generation, and deal progression * Experience contributing to go-to-market strategies, partner offerings, or services practices * Familiarity with Microsoft and or SAP ecosystems is a strong plus * Strong communication and stakeholder management skills with the ability to navigate complex environments   LOCATION & TRAVEL * North America based, remote or hybrid depending on location * Travel expected at approximately 25 to 40 percent   OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Case Study / Presentation → Bar Raiser   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.   Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package. Salary Range $140,000—$175,000 USD   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.