Project Director – Soho House Flatiron

Soho House

SCOPE OF THE ROLE At Soho House, the Health Club Manager leads the successful launch and day-to-day operation of our Health Club, creating an exceptional member experience across fitness, recovery and spa. This is a pre-opening leadership role, responsible for delivering every aspect of the Health Club before opening day and establishing the standards that will define the operation long-term. Working closely with the General manager, Global Director of Health Clubs and the wider project team, you will oversee recruitment, procurement, operational readiness, training, supplier management and the successful opening of the Health Club. Following launch, you will lead the daily operation of the Health Club, including the gym, recovery technologies, spa treatments, wellness programming and changing facilities. You will be responsible for building a high-performing team, delivering exceptional member experiences, always ensuring a safe environment and driving commercial performance. KEY RESPONSIBILITIES Pre-Opening * Lead all Health Club pre-opening activities, ensuring operational readiness for launch. * Recruit, onboard and train the Health Club team, including fitness, spa and recovery colleagues. * Support procurement, equipment installation, treatment room set-up and recovery technology commissioning. * Develop and implement operational standards, SOPs and opening procedures. * Establish supplier relationships and coordinate external contractors during the opening phase. * Work alongside project, design and facilities teams to ensure all spaces are completed to Soho House standards. * Deliver team inductions and opening training programmes. Operations & Member Experience * Lead the day-to-day operation of the gym, spa, recovery technologies and wellness facilities. * Ensure exceptional standards of cleanliness, maintenance and presentation across all Health Club spaces. * Oversee member journeys across fitness, personal training, recovery services, treatments and wellness programming. * Develop a calendar of classes, events and wellness activations to maximise member engagement. * Ensure recovery technologies, including Hyperbaric Oxygen Therapy (HBOT), Red Light Therapy and other wellness equipment, operate safely, effectively and in accordance with company procedures. * Build strong relationships with members, delivering a highly personalised and hospitality-led experience. Leadership * Recruit, coach and develop a high-performing Health Club team. * Lead performance reviews, training, scheduling and succession planning. * Foster a culture of accountability, collaboration and exceptional service. * Ensure staffing levels meet operational and commercial demands. Commercial Performance * Deliver departmental revenue, payroll and profitability targets. * Monitor KPIs including treatments, personal training, classes, retail and recovery services. * Identify opportunities to improve utilisation, member engagement and revenue. * Partner with Membership, Marketing and Events to drive Health Club awareness and participation. Operational Excellence * Manage Health Club budgets, purchasing and stock control. * Maintain equipment through planned preventative maintenance and supplier relationships. * Ensure compliance with all health and safety legislation, operating procedures and licensing requirements. * Produce regular operational and commercial reports for senior leadership. * Maintain the highest standards of risk management across fitness, spa and recovery operations. REQUIRED EXPERIENCE * 5 years' experience managing a premium health club, luxury spa, wellness club or hospitality operation. * Previous pre-opening experience is highly desirable. * Strong operational knowledge across fitness, spa and recovery environments. * Experience managing multidisciplinary teams including fitness professionals, therapists and wellness practitioners. * Demonstrated experience delivering commercial targets and managing departmental budgets. * Excellent leadership and organisational skills. * Experience working with recovery technologies, longevity services or advanced wellness offerings is advantageous. * Spa or Gym qualification * Strong understanding of health and safety legislation and risk management. * Comfortable working in a fast-paced opening environment with changing priorities. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.

Soho House

The Role.. Reporting to the Director of HSS UK, Europe, and Asia, this role is responsible for ensuring all licensing, security, and safety is managed across all London sites with occasional support for Brighton and Manchester Soho House businesses. As a subject matter expert, you will improve member experience by upholding the highest standards of performance and behaviour for site security teams, continuously work towards making members feel safe and secure whilst in our sites, and ensure our employees are safe and secure whilst in their place of work. The role will positively drive and improve security and safety culture, leading by example. Key Accountabilities.. * Act as the main point of contact and lead on all security, licensing and noise incident investigations, and help manage incidents where required including investigations and gathering of relevant information. * Annually update security and licensing policies, procedures, and risk assessments to mitigate risk, maintain business continuity and standards, and protect business reputation. * Support sites to manage CCTV and alarm maintenance and contracts, oversee CCTV projects in line with business needs, and lead on remedial infrastructure works and improvements through site surveys. * Act as the main point of contact for liaising with police, licensing authorities, and noise nuisance enforcement officers, and address any enquiries or complaints. * Advise and oversee security needs and manned guarding operational management, for the year-round business and events for sites and CWH where needed, to ensure security needs are fulfilled and Soho House standards are maintained. * Support events and late-night operations ensuring member and guest experience, as well as acting lead security for high-profile events and new site openings. * Deliver regular training to management, event and operational teams on licensing requirements, capacities, incident management, escalation and reporting, responsible service of alcohol, Challenge 25, WAVE and conflict management. * Prepare for and lead on upcoming Martyn’s Law requirement of counter terror risk assessments for all UK sites. Experience required.. * Significant practical experience of problem-solving security and safety issues in a dynamic/diverse environment. * Be self-aware, an excellent listener, team player, collaborator, and communicator. * Have experience with influencing senior leaders, external stakeholders and government authorities. * Evidence of strong interpersonal skills in order to establish credibility with colleagues and senior management and to foster effective working relations with a wide range of senior internal, client and external contacts * Be comfortable with risk and in working in ambiguous situations. * Be flexible and willing to meet the demands of a 24-hour/7 days a week operation. Required: * Valid SIA Door Supervisor licence * Passionate about safety and security with a minimum of 4 years of security and/or safety management experience * Basic IT skills with a working knowledge of the range of MS Office packages and knowledge of electronic security systems. * Knowledge of Licensing, Health & Safety, and Fire Legislation Preferred: * A diploma, degree, or industry-related certifications. * Membership of a relevant professional body such as the Security Institute. * Experience of supervising multi-site operations. Benefits… Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. * Annual Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rates * Private Health and Dental Care * Weekly Pay * Life Assurance * Up to 50% Staff Discount on Cowshed & Soho Home * In Office Dog Policy on Fridays * Season Ticket Loan * Christmas Office Closure * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House

The Role.. Soho House is growing at pace, with a strong global pipeline of new site acquisitions, conversions and developments. The Senior Analyst, Development is a high-potential, analytically driven role that will own the financial modelling, feasibility analysis and underwriting outputs that underpin Soho House's new site development programme, ensuring every opportunity in the pipeline is supported by rigorous, well-structured and presentation-ready financial analysis. Approximately 80% of this role is dedicated to development finance and underwriting. The Senior Analyst will be responsible for building and maintaining financial models, preparing investment decks, maintaining the development pipeline tracker, and coordinating inputs from across the business. In addition to underwriting individual development projects, the role will support the enhancement of Soho House’s development underwriting standards and methodologies, strengthening capital discipline, improving decision‑making quality and supporting a scalable, repeatable acquisition and development process as the business continues to grow. The remaining 20% of the role provides broader support to the Executive Strategy Director on Executive-level, cross-functional priorities, materials, and ad hoc strategic analysis, providing the role with a holistic view into the Company’s priorities. This is an ideal role for someone with a strong finance or investment background who wants to deepen their expertise in development finance and learn about the many facets of running a fast-moving, brand-led global business, with direct exposure to senior leadership and Board-level decision-making. This role reports directly to the Executive Strategy Director, working in close partnership with Finance, Development, Design, Legal, and Operations. Key Responsibilities Financial Modelling & Analysis * Build, own and refine financial models for new site development opportunities, incorporating development capex, pre-opening costs, operating forecasts, cash flow phasing, return metrics and sensitivities. * Stress-test models against a range of scenarios and capital structures, surfacing key risks and partnering with the Executive Strategy Director to align on inputs to underpin the recommended proposal for Leadership approval. * Ensure models are accurate, well-structured and auditable, built to a standard that can be presented to senior leadership and the Board. * Update models as deal terms, operational assumptions or market conditions evolve throughout the development process. * Support post-opening performance reviews, comparing actual outcomes against underwriting assumptions and identifying key variances and learnings to feed back into future models. Underwriting Decks & Investment Materials * Own the end-to-end preparation of underwriting decks and investment papers, translating financial model outputs into clear, compelling narratives for senior leadership and the Board. * Prepare supporting materials for development pipeline reviews, including summary outputs, one-pagers and scenario comparison slides. * Ensure all investment materials are presentation-ready, well-designed and communicate the right level of detail for the intended audience. * Maintain and continuously improve underwriting templates and standards, ensuring consistency across all development opportunities. * Embed learnings from post‑opening performance and outcomes back into underwriting standards to drive continuous improvement and smarter capital allocation. Pipeline Coordination & Cross-Team Input * Coordinate the collection of assumptions and inputs from Development, Legal, Operations and FP&A, sourcing, consolidating and quality-checking information from across the business. * Hold cross-functional stakeholders accountable for delivering their inputs on time, escalating delays to the Executive Strategy Director as needed. * Maintain the development pipeline tracker, keeping all active opportunities up to date and accurately reflected. * Manage the cadence of underwriting-related meetings, preparing agendas, pre-reads and follow-up actions to keep workstreams moving efficiently. Thought Partnership & Analysis * Actively contribute ideas, challenge assumptions and offer analytical perspectives — this is not a passive support role, but one that expects genuine intellectual engagement. * Identify patterns, inconsistencies or opportunities in data and models, surfacing these proactively to the Director. * Support the evaluation of alternative scenarios, phasing options and strategic trade-offs, helping the Director stress-test recommendations before they go to senior leadership. Strategic & Executive Support * Provide analytical and presentation support to the Executive Strategy Director on ad hoc strategic priorities, executive materials and cross-functional projects as they arise. * Conduct research, benchmarking and data analysis to inform recommendations, pulling together information from internal and external sources into clear, structured outputs. * Support the preparation of board materials, leadership briefings and strategic reviews as required, owning first-draft production and iterating based on feedback. Skills & Experience.. Essential * 2–4 years' experience in investment banking, real estate finance, private equity, development finance or a related analytical role. * Strong academic background in finance, economics, real estate or a related analytical discipline. * Advanced Excel and financial modelling skills; highly comfortable building multi-year, multi-scenario models from scratch and stress-testing the work of others. * Strong PowerPoint skills; able to translate complex financial analysis into clear, well-structured and visually compelling presentations. * Highly organised and detail-oriented, with the ability to manage multiple live workstreams simultaneously without dropping the ball. * Proactive and commercially curious; takes ownership of their work and looks for ways to add value beyond what's been asked. Desirable * Experience in international, high‑growth or brand‑led businesses. * Familiarity with development finance structures including leases, management agreements and propco/opco arrangements. * Exposure to Board or Investment Committee‑level decision‑making. * Understanding of hospitality or membership‑based operating models. Personal Attributes * Commercially focused, analytical and detail‑oriented. * Comfortable operating in a fast-paced environment. * Confident, pragmatic communicator with strong stakeholder presence. * High sense of ownership and accountability for deadlines and financial outcomes. * High standards and low ego, focused on producing great work to support the success of the team. Benefits… Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. * Annual Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rates * Private Health and Dental Care * Weekly Pay * Life Assurance * Up to 50% Staff Discount on Cowshed & Soho Home * In Office Dog Policy on Fridays * Season Ticket Loan * Christmas Office Closure * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.