Client Success Engineer

Omnea

OUR MISSION At Omnea, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved. We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient – one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility. The opportunity is massive. Every enterprise on the planet has this problem and nobody has solved it. We’ve 10x’d ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We’re now the 4th fastest growing startup in Europe & the Sunday Times' #1 Best Medium Sized Tech Company To Work for. Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who’ve grown unicorns, shipped world-class products, and executed at the highest levels. You’ll work alongside leaders like Ben, Abs, Sabrina, and Rebe. FIND OUT MORE ABOUT THE TEAM AND LIFE AT OMNEA HERE. THE ROLE We're looking for a Senior Customer Engineer to be the first senior technical customer hire in our New York office. This is a foundational role. You’ll own Omnea’s most complex customer-side technical work in the US, act as a senior technical authority across the business, and help establish how we support and scale enterprise customers from our New York hub. You’ll operate at the intersection of Customers, Product, and Engineering — remaining deeply hands-on while also shaping standards, processes, and expectations for customer engineering as we grow our US presence. You’ll work directly with some of the world’s leading tech companies (Spotify, TeamViewer, McAfee, Pleo, and more), partnering with senior stakeholders to solve complex problems and deliver exceptional outcomes. You’ll be joining us at a pivotal moment. We’ve just raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital. In the past year we’ve grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. As our first senior customer engineering hire in New York, you’ll play a key role in establishing Omnea’s technical credibility and customer experience in the US. WHAT YOU CAN EXPECT BE PART OF THE “SWAT TEAM” FOR COMPLEX SOLUTIONS AT OMNEA You’ll own and lead the resolution of Omnea’s most complex and high-impact customer challenges — from intricate configurations and integrations to cross-system issues that require deep technical investigation. As the senior presence in New York, you’ll set the bar for technical quality, decision-making, and customer engagement, while partnering closely with teams in Europe to ensure consistency as we scale globally. You’ll also support the Customer and Commercial teams on the most sophisticated US enterprise use cases, helping design technically robust solutions when required. SERVE AS OUR FIRST LINE OF DEFENSE FOR HIGH-IMPACT CUSTOMER ISSUES You’ll act as the escalation point for critical customer issues in the US, owning them end-to-end and driving them to resolution with urgency and clarity. You’ll help define how we triage, prioritise, and communicate around complex customer issues — ensuring we deliver an exceptional experience for enterprise customers as we grow our US footprint. BE THE VITAL LINK BETWEEN OUR CUSTOMERS AND THE PRODUCT ROADMAP You’ll identify patterns across US customer issues and translate them into clear, actionable input for Product and Engineering. You’ll work closely with Product Managers and Engineering Leads to prioritise and scope work that reduces friction, improves reliability, and accelerates adoption for enterprise customers. You’ll help define engineering requirements, review solutions, and ensure outcomes meet real customer needs. BECOME THE GO-TO EXPERT ON OMNEA’S PRODUCT AND ARCHITECTURE IN THE US You’ll maintain a deep, end-to-end understanding of Omnea’s architecture, configuration patterns, and integrations. You’ll be the first point of reference in the US for complex technical questions, helping customers and teammates alike understand how to get the most out of the platform. You’ll document learnings and best practices so knowledge scales beyond any single individual. CREATE THE “SOURCE CODE” FOR DOING THINGS EXCELLENTLY AS WE SCALE IN THE US You’ll help establish the foundations of customer engineering in New York — from tooling and documentation to ways of working with Product, Engineering, and Customer teams globally. You’ll contribute to building Omnea’s Knowledge Repository, Product Accreditation, and Customer Training materials, ensuring they meet the needs of US enterprise customers and scale as the team grows. ABOUT YOU You’re a senior, high-performing technical professional who thrives in ownership-heavy environments and enjoys being an early, foundational hire. You’re comfortable operating with ambiguity, making sound technical judgments, and representing the company with senior customer stakeholders. You have 6–10+ years of experience in a high-performance environment, with a strong track record in customer-facing engineering, technical support engineering, or similar roles working with complex SaaS products. You’ve consistently operated at a senior level — owning critical customer issues, leading complex initiatives, mentoring others, and acting as a trusted technical authority. YOU HAVE A STRONG TECHNICAL FOUNDATION You have strong systems intuition and experience working with complex software platforms, integrations, workflows, or APIs. You’re comfortable diving deep into unfamiliar systems, reasoning about architecture, and guiding others through technical problem-solving. Some hands-on coding or scripting experience is expected, though you don’t need to be a full-time software engineer. EXCELLENT COMMUNICATION You communicate clearly and confidently with both technical and non-technical audiences. You’re comfortable working with senior customer stakeholders and internal leaders, and you can influence outcomes through clear thinking, strong written communication, and sound judgment. LEADERSHIP MINDSET You naturally take ownership beyond your immediate remit. You enjoy mentoring others, raising standards, and building scalable ways of working — even before there’s a formal team around you. AN ENTREPRENEURIAL SPIRIT You want to be part of building Omnea’s US presence from the ground up. You’re motivated by impact, responsibility, and the opportunity to shape how a category-defining company operates in a new market. You’re comfortable rolling up your sleeves and doing what’s needed to make something great. At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out. A FEW THINGS TO NOTE: * We offer competitive geo-localised benefits, and you can check out our UK Benefits Package here and our US Benefits Package here. * We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here * We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here and our Omnea Future Founder's fund here! * We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background). We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow! LEGAL NOTE: IF YOU ARE VIEWING THIS POSTING OUTSIDE OF THE OMNEA CAREERS' PAGE, THIS MAY BE AN AUTO-GENERATED ADVERTISEMENT AND MAY LACK THE FULL RANGE OF ADVERTISED INFORMATION - PLEASE CLICK THROUGH TO THE POSTING AT HTTPS://JOBS.ASHBYHQ.COM/OMNEA TO VIEW ADDITIONAL ADVERTISED INFORMATION ON THIS POSTING. ADDITIONALLY, WHERE ROLES HAVE HARD-SPECIFIED REQUIREMENTS (E.G. [X] DAYS IN OFFICE, UNABLE TO PROVIDE VISAS, ETC), IF IN YOUR APPLICATION YOU PROVIDE DETERMINISTIC CHECK-BOX CONFIRMATION THAT YOU DO NOT MEET THE HARD-SPECIFIED REQUIREMENTS, DETERMINISTIC (NOT AI OR SUBJECTIVE) AUTOMATIC REJECTION CRITERIA ARE IN PLACE.

Attio

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. ABOUT THE ROLE Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success. We’re looking for a Solutions Engineer who’s thoughtful, resourceful, and resilient — and wants to help reinvent how millions of people work. WHAT YOU'LL DO * Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio * Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours * Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth * Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues * Gather client feedback and insights to contribute to the continuous improvement of the Attio product WHAT YOU'LL BRING * Direct customer-facing experience deploying, selling, or managing complex products or services * Customer-facing experience solving business problems with technology * Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc. * Some professional or academic experience with 1 programming or query language (Javascript, Python, SQL) * Ability to work independently in an unstructured, fast paced, environment with shifting priorities WHAT DOES THE HIRING PROCESS LOOK LIKE? Our hiring process is designed to help us identify people with critical thinking and analytical problem solving abilities. We will test for excellent customer communication skills and your technical level, in search of no-code experts, basic programming skills and people who are comfortable with APIs and JSON. 1. 30-minute introductory phone call with a member of our Talent team 2. 30-minute interview with our Head of Customer Success 3. 45-minute technical case interview 4. Two 30-minute interviews with relevant stakeholders and Mock Demo exercise 5. 30-minute closing conversation with our CEO 6. Offer stage

CUBE

CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.    Why us? 🌍 CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally. 🚀 In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We’re a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At CUBE, we don’t just keep up we stay ahead. 🌱 We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one. 🌐 With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success. 💡 We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance. Role Mission: We are seeking an experienced Solutions Engineer to join our growing team. In this customer-facing role, you will work closely with CUBE's Powered By Enterprise Sales Directors and delivery teams to understand client needs and deliver compelling product demonstrations and proofs-of-concepts that address complex regulatory, compliance, and risk management challenges faced by financial institutions. You’ll act as a trusted advisor to prospective clients, helping bridge the gap between business needs and technical solutions. You’ll bring a deep understanding of the regulatory landscape and financial services operations, along with strong technical aptitude, to help our clients evaluate and adopt technology that streamlines compliance, reduces risk, and improves operational efficiency. Key Responsibilities: * Engage with prospects to understand their business case and requirements * Deliver engaging and bespoke product demonstrations to prospects, addressing technical and business value * Design and present proof-of-concept solutions tailored to client environments * Serve as technical expert and point of contact during the sales cycle * Partner with cross-functional teams such as product and engineering teams to relay customer feedback and iterations * Co-own (with Enterprise Sales Director) the RFP/RFI development and responses * Participate in industry events, webinars and customer workshops as needed * Stay up to date on financial services regulations technologies and emerging trends What we’re looking for: * 5+ experience in a Solutions, Pre-sales, Sales Engineering and Compliance Advisory/Consulting role with a focus in regulatory / compliance / risk products within Financial Services industry * Strong understanding of financial services workflows, regulatory landscape and industry-specific systems * Familiarity with RegTech tools and platforms used for compliance automation, surveillance, or risk management * Exceptional communication and presentation skills with both technical and non-technical audiences * Ability to lead discovery sessions that showcase value and ROI Interested? If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE. CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.