Senior Client Solutions Engineer

Omnea

OUR MISSION At Omnea, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved. We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient – one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility. The opportunity is massive. Every enterprise on the planet has this problem and nobody has solved it. We’ve 10x’d ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We’re now the 4th fastest growing startup in Europe & the Sunday Times' #1 Best Medium Sized Tech Company To Work for. Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who’ve grown unicorns, shipped world-class products, and executed at the highest levels. You’ll work alongside leaders like Ben, Abs, Sabrina, and Rebe. FIND OUT MORE ABOUT THE TEAM AND LIFE AT OMNEA HERE. THE ROLE We're looking for a Senior Customer Engineer to be the first senior technical customer hire in our New York office. This is a foundational role. You’ll own Omnea’s most complex customer-side technical work in the US, act as a senior technical authority across the business, and help establish how we support and scale enterprise customers from our New York hub. You’ll operate at the intersection of Customers, Product, and Engineering — remaining deeply hands-on while also shaping standards, processes, and expectations for customer engineering as we grow our US presence. You’ll work directly with some of the world’s leading tech companies (Spotify, TeamViewer, McAfee, Pleo, and more), partnering with senior stakeholders to solve complex problems and deliver exceptional outcomes. You’ll be joining us at a pivotal moment. We’ve just raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital. In the past year we’ve grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. As our first senior customer engineering hire in New York, you’ll play a key role in establishing Omnea’s technical credibility and customer experience in the US. WHAT YOU CAN EXPECT BE PART OF THE “SWAT TEAM” FOR COMPLEX SOLUTIONS AT OMNEA You’ll own and lead the resolution of Omnea’s most complex and high-impact customer challenges — from intricate configurations and integrations to cross-system issues that require deep technical investigation. As the senior presence in New York, you’ll set the bar for technical quality, decision-making, and customer engagement, while partnering closely with teams in Europe to ensure consistency as we scale globally. You’ll also support the Customer and Commercial teams on the most sophisticated US enterprise use cases, helping design technically robust solutions when required. SERVE AS OUR FIRST LINE OF DEFENSE FOR HIGH-IMPACT CUSTOMER ISSUES You’ll act as the escalation point for critical customer issues in the US, owning them end-to-end and driving them to resolution with urgency and clarity. You’ll help define how we triage, prioritise, and communicate around complex customer issues — ensuring we deliver an exceptional experience for enterprise customers as we grow our US footprint. BE THE VITAL LINK BETWEEN OUR CUSTOMERS AND THE PRODUCT ROADMAP You’ll identify patterns across US customer issues and translate them into clear, actionable input for Product and Engineering. You’ll work closely with Product Managers and Engineering Leads to prioritise and scope work that reduces friction, improves reliability, and accelerates adoption for enterprise customers. You’ll help define engineering requirements, review solutions, and ensure outcomes meet real customer needs. BECOME THE GO-TO EXPERT ON OMNEA’S PRODUCT AND ARCHITECTURE IN THE US You’ll maintain a deep, end-to-end understanding of Omnea’s architecture, configuration patterns, and integrations. You’ll be the first point of reference in the US for complex technical questions, helping customers and teammates alike understand how to get the most out of the platform. You’ll document learnings and best practices so knowledge scales beyond any single individual. CREATE THE “SOURCE CODE” FOR DOING THINGS EXCELLENTLY AS WE SCALE IN THE US You’ll help establish the foundations of customer engineering in New York — from tooling and documentation to ways of working with Product, Engineering, and Customer teams globally. You’ll contribute to building Omnea’s Knowledge Repository, Product Accreditation, and Customer Training materials, ensuring they meet the needs of US enterprise customers and scale as the team grows. ABOUT YOU You’re a senior, high-performing technical professional who thrives in ownership-heavy environments and enjoys being an early, foundational hire. You’re comfortable operating with ambiguity, making sound technical judgments, and representing the company with senior customer stakeholders. You have 6–10+ years of experience in a high-performance environment, with a strong track record in customer-facing engineering, technical support engineering, or similar roles working with complex SaaS products. You’ve consistently operated at a senior level — owning critical customer issues, leading complex initiatives, mentoring others, and acting as a trusted technical authority. YOU HAVE A STRONG TECHNICAL FOUNDATION You have strong systems intuition and experience working with complex software platforms, integrations, workflows, or APIs. You’re comfortable diving deep into unfamiliar systems, reasoning about architecture, and guiding others through technical problem-solving. Some hands-on coding or scripting experience is expected, though you don’t need to be a full-time software engineer. EXCELLENT COMMUNICATION You communicate clearly and confidently with both technical and non-technical audiences. You’re comfortable working with senior customer stakeholders and internal leaders, and you can influence outcomes through clear thinking, strong written communication, and sound judgment. LEADERSHIP MINDSET You naturally take ownership beyond your immediate remit. You enjoy mentoring others, raising standards, and building scalable ways of working — even before there’s a formal team around you. AN ENTREPRENEURIAL SPIRIT You want to be part of building Omnea’s US presence from the ground up. You’re motivated by impact, responsibility, and the opportunity to shape how a category-defining company operates in a new market. You’re comfortable rolling up your sleeves and doing what’s needed to make something great. At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out. A FEW THINGS TO NOTE: * We offer competitive geo-localised benefits, and you can check out our UK Benefits Package here and our US Benefits Package here. * We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here * We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here and our Omnea Future Founder's fund here! * We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background). We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow! LEGAL NOTE: IF YOU ARE VIEWING THIS POSTING OUTSIDE OF THE OMNEA CAREERS' PAGE, THIS MAY BE AN AUTO-GENERATED ADVERTISEMENT AND MAY LACK THE FULL RANGE OF ADVERTISED INFORMATION - PLEASE CLICK THROUGH TO THE POSTING AT HTTPS://JOBS.ASHBYHQ.COM/OMNEA TO VIEW ADDITIONAL ADVERTISED INFORMATION ON THIS POSTING. ADDITIONALLY, WHERE ROLES HAVE HARD-SPECIFIED REQUIREMENTS (E.G. [X] DAYS IN OFFICE, UNABLE TO PROVIDE VISAS, ETC), IF IN YOUR APPLICATION YOU PROVIDE DETERMINISTIC CHECK-BOX CONFIRMATION THAT YOU DO NOT MEET THE HARD-SPECIFIED REQUIREMENTS, DETERMINISTIC (NOT AI OR SUBJECTIVE) AUTOMATIC REJECTION CRITERIA ARE IN PLACE.

Sana

ABOUT SANA Sana is an AI lab building superintelligence for work. We believe organizations can accomplish their missions faster when teams can effortlessly access knowledge, automate repetitive work, and learn anything with the help of agentic AI. As part of Workday, we are committed to building AI that augments people - not replaces them. We bring this mission to life through two products. Sana Agents provide a seamless way to access all your company’s apps, knowledge, and data, enabling AI agents to do real work so teams can process and act on information at unprecedented scale. Sana Learn is an AI-powered learning hub that combines the simplicity of a modern learning platform with intelligent features like an AI tutor, automated content generation, and interactive apps, making knowledge not just accessible but actionable. We’re a talent-dense, product-obsessed team of engineers and designers from companies like Google, Spotify, Apple, and Databricks, united by deep technical excellence and rapid iteration. Our tools already help over a million people learn and work better across hundreds of leading enterprises - and we’re just getting started. ABOUT THE ROLE You will play a pivotal role in bridging the gap between our product development and client-facing teams in either of our two core products: Sana Agents and Sana Learn. You will partner with some of the world’s most forward-thinking organizations to design, validate, and implement solutions that transform how their people work and learn. On the Sana Agents side, you’ll help customers operationalize agentic AI for work by connecting systems, designing workflows, and demonstrating how intelligent agents can search, reason, and act across a company’s knowledge and tools. On the Sana Learn side, you’ll work with L&D, HR, and business leaders to design modern learning ecosystems: from AI-powered authoring to enterprise-grade learning programs, analytics, and integrations. As Sana Agents’ and Sana Learn’s footprint expands through an increasing client base and user adoption, your role will likely evolve to include coaching and onboarding additional solution engineers, scaling the solutions you’ve designed and implemented, and creating and iterating on the playbooks required to make Sana solutions succeed at scale. WHAT YOU’LL DO * Become a product expert and provide dedicated technical support during pre-sales and implementation phases, ensuring that client queries are addressed promptly, accurately, and completely. * Engage directly with technical stakeholders, especially large enterprises, to build trust and credibility by demonstrating deep technical knowledge around Sana products, the ecosystem with which we integrate, generative AI, and enterprise security * Collaborate closely with product managers and engineers to stay updated on the latest product developments and ensure seamless communication between teams. * Address complex technical issues that arise during sales and deployment, ensuring that solutions are implemented efficiently and effectively. * Identify and implement process improvements to enhance the efficiency of the sales and deployment processes. WHAT WILL HELP YOU THRIVE * A strong technical background with experience in software engineering, systems engineering, solutions engineering, or a related field. * Proven experience in a client-facing technical role, preferably within the tech industry. * Excellent problem-solving skills with the ability to address complex technical issues quickly and effectively. * Strong verbal and written communication skills and can explain technical concepts to both technical and non-technical stakeholders. * Working collaboratively with cross-functional teams, including product managers, engineers, and sales teams. * A self-starter mindset, meaning you can proactively identify issues and opportunities and tackle them without being told to do so. * Ability to turn ambiguity into scalable processes, documentation, and systems OUR TECH STACK We build on a simple modern stack optimized for both humans and AI. * Backend: TypeScript, Kotlin, Node.js * Frontend: TypeScript, React, Tailwind * Databases: Postgres, Redis * Cloud infra: GCP/Kubernetes/Terraform WHAT WE OFFER * Help shape AI's future alongside brilliant minds from Google, Apple, Spotify, Notion, Slack, Databricks, and BCG. * Competitive salary complemented with a competitive RSU program. * Swift professional growth in an evolving environment, supported by a culture of continuous feedback and mentorship from senior leaders. * Work with talented teammates across 5+ countries, and global customers, from our beautiful office in Stockholm.

Fonoa

As a Fonoa Account Executive, you’ll play a pivotal role in scaling our AI-driven SaaS business, driving revenue, and helping shape the future of the global market. You’ll partner with technical and executive stakeholders to solve complex compliance challenges and help scale a high-growth, API-first business. This role is ideal for a high-performing software seller who thrives in complex B2B SaaS environments, excels at hunting and closing multi-stakeholder deals ranging from $50K–$250K+ ARR, and can navigate enterprise buying processes across Finance, Tax, Product, and Engineering teams while clearly articulating ROI at the executive level. What You’ll Bring to the Team * Proven track record selling complex SaaS/API solutions into the C-Suite and senior executives. * Experience with FinTech or API-first SaaS. * Strong command of Salesforce for pipeline management and forecasting. * Demonstrated ability to run structured, consultative sales cycles (MEDDPICC/SPICED). * Skilled at building ROI-driven business cases and selling on value (not features). * Exceptional communicator with the ability to engage both C-level executives and technical stakeholders. * Highly coachable, curious, and motivated to continuously learn and refine your craft. * Demonstrated ability to integrate AI tools into day-to-day sales execution and continuous improvement. AI-Augmented Selling * Account research: Use AI to rapidly synthesize public signals on prospective accounts- funding events, leadership changes, regulatory exposure, expansion into new markets. Arrive at every outreach and discovery call better prepared than the competition * Opportunity analysis: Apply AI to audit your own deals- identifying MEDDPICC gaps, surfacing risks before forecast calls, and pressure-testing your close plan before it goes to your manager * Call intelligence: Review your own call transcripts with AI to identify missed discovery questions, objection patterns, talk time balance, and coaching moments with a mindset of continuous self-improvement. * Prospect identification: Use AI to systematically surface high-value accounts that match our ICP based on trigger events, hiring signals, tech stack, and compliance exposure- going beyond a static list * Output quality: Draft tailored follow-up emails, business cases, and proposals faster and at a higher standard- using AI to sharpen the first draft, not replace the thinking behind it Pipeline Generation * Generate new pipeline through strategic outbound prospecting into key buyer personas (Tax, Finance, Product, Engineering etc.) * Lead deals through a structured, enterprise SaaS sales process (Winning by Design SPICED or MEDDPICC). * Build and deliver compelling, value-based pricing proposals. * Quantify and present ROI with data-driven business cases and customer impact studies. * Drive consultative discovery and position our API-first solution as the go-to platform for compliance. Cross-Functional Collaboration * Partner with internal teams to ensure a seamless buying journey and high-value customer outcomes. * Operate autonomously, identifying pain points and tailoring our solutions to client-specific needs. * Share insights from the field to influence sales strategy and go-to-market execution. As part of the recruitment process at Fonoa, we process your personal data in accordance with our Privacy Notice for Job Applicants. This notice explains how and why your data is collected and used, and how you can contact us if you have any concerns.