Venture Manager - Fintech Partnerships (NYC)

Payhawk

Company Mission Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures. Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work. The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too. We’re changing the world of payments, and we’re looking for an exceptional team to help us.    About the Role We're looking for an experienced Solutions Consultant to join our Solutions Engineering team. As a member of the team, you will partner with our sales and customer success teams as a product and accounting systems expert to help win new customer revenue and expand the revenue of existing customers. In this role, you will be responsible for understanding the business requirements of our prospects and delivering personalised live demos. Consultants need to obtain a deep understanding of all aspects of the Payhawk platform so that they can tailor its capabilities to various use cases. Additionally, Consultants will be required to capture and provide customer feedback to the product management team in order to drive product development. Responsibilities * Develop and maintain expertise in feature functionality and practical application of all our product offerings. * Participate in the RFI/RFP processes and respond to technical questions. * Deliver personalised live product demonstrations. Including integration demos, workflows and other complex use cases. * Design, validate and document a product configuration and implementation strategy to share with prospective customers. * Provide accounting and/or accounting system expertise. * Partner with Sales teams to enable and provide accounting context to drive new business revenue. * Partner with the local marketing team attending marketing events and supporting content reviews. * Collect and analyse feedback from prospective customers and communicate it with customer success, engineering, and product management teams in order to drive the product roadmap. Requirements * Minimum of 5+ years of experience in an ERP implementation role or similar finance role (E.g. Oracle, SAP, Sage Intacct, Microsoft Dynamics or Financial Controller, Head of Finance, Accounting Manager etc) * Professional Accounting Qualification - CPA is preferred  * Experience working in both pre-sales and implementation is preferred. * Excellent verbal and written communication, customer service, and interpersonal skills. * Ability to build relationships with potential customers, understand their environment and introduce new concepts to solve problems. * Ability to balance multiple competing priorities. * Comfort with a fluid, fast-paced environment. * A passion for problem-solving. Company Benefits  * 30 days holiday paid leave, plus national holidays * Medical and dental insurance coverage * Exchange policy to another Payhawk office (Amsterdam, London, Paris, Berlin, Barcelona, Sofia) * Regular team-wide events * Opportunity to use the Payhawk product with monthly travel allowance. Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in a given country. Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Pay range $140,000—$180,000 USD

Warp

ABOUT WARP Warp is the AI-native Employee Management Platform for ambitious companies. Our platform includes HRIS, payroll, IT, benefits, tax compliance, and more - all built from scratch on an AI-native architecture from day 1. Warp embeds itself into every part of a company's people operating layer, we process over half a billion $ annually in payroll, on track to grow to $2B. Legacy vendors in our space built their businesses by profiting from complexity. Warp is built from day one for AI to be the primary operator, not a feature. Every advance in LLM capability widens our lead. We hire people who ship constantly, own outcomes, and care about craft. We're in the office five days a week because speed and proximity are a competitive advantage at this stage. If you want to build something that automates an entire category of core work, not just another point solution, this is the place. We've raised over $85M from top investors like Ashton Kutcher/Sound Ventures, Y Combinator, founders of Dropbox, Replit, SV Angel, and Homebrew Capital. Built by an obsessive team from MIT, Ramp, Brex, Google, Dropbox, Apple, and more. ABOUT THE ROLE Most support orgs are inherited. This one gets built. You'll be the first Senior CX Manager at Warp, the person who decides what great looks like, builds the team that delivers it, and owns the outcome completely. This is a role for someone who has done this before, moves fast, and wants to build something they're proud of at a company that's rewriting how payroll works. WHAT YOU’LL DO The support org is yours — the people, the process, the metrics, the culture, and the escalations. You'll set the standard, hire to it, and hold the team to it. You'll develop managers and specialists, build the career pathing and onboarding infrastructure that scales with us, and create a culture of accountability that's grounded in data and driven by outcomes. When a payroll issue is complex, high-stakes, or crossing multiple teams, it lands with you. You'll drive resolution end-to-end, orchestrating across product, engineering, tax, and benefits with the kind of control and clarity that makes customers trust us and internal teams respect you. You're not just solving problems — you're building the systems, runbooks, SLA frameworks, and escalation playbooks that prevent them. You'll conduct root cause analysis, surface trends to leadership, and partner with Product and Engineering to close the loop on anything systemic. You are the voice of the customer at the table and you show up that way every time. WHAT YOU NEED You have led and managed support teams — not informally, not as a senior IC. You've owned the headcount, the SLAs, the performance reviews, and the structure. You've built things from scratch and have the track record to prove it. Managing managers or team leads is a strong plus; we're building a function that will need that layer and we want someone who's ready for it. You have 5–8 years in support operations or a customer-facing leadership role with meaningful time at a fintech, HRIS, or payroll platform. Your payroll knowledge is deep — you can debug a tax filing error, untangle a multi-state compliance issue, and explain garnishments to a first-time HR admin without breaking a sweat. You know how to hold people accountable without losing them. You don't confuse activity with results. You communicate with precision at every level. You can de-escalate a furious customer and brief a CEO on the same issue within the hour. You stay composed when things are on fire. You are data-fluent, product-minded, and relentlessly biased toward action. You don't wait for a playbook. You write it. NICE TO HAVES * Familiarity with HRIS systems, accounting software (e.g. QuickBooks, Xero), or payroll platforms. * Experience at an early-stage or high-growth company where the playbook was still being written. * Track record owning implementation metrics end-to-end with specific numbers attached. BENEFITS AT WARP: * 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents. * 401(k) Matching: Start investing in your future from day one. * Unlimited PTO: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your responsibilities and team commitments. * Commuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office. * Catered Lunch Daily: Great food, every day, on us. No meal prep, no decision fatigue. * Quarterly Offsites: Beautiful locations to connect as a team. Past locations include Spain and Catskills. Warp is based in New York City, and we prioritize candidates who can commit to being on-site 5x per week. Please refer to the top of this page for this position's hiring location.

Warp

ABOUT WARP Warp is the AI-native Employee Management Platform for ambitious companies. Our platform includes HRIS, payroll, IT, benefits, tax compliance, and more - all built from scratch on an AI-native architecture from day 1. Warp embeds itself into every part of a company's people operating layer, we process over half a billion $ annually in payroll, on track to grow to $2B. Legacy vendors in our space built their businesses by profiting from complexity. Warp is built from day one for AI to be the primary operator, not a feature. Every advance in LLM capability widens our lead. We hire people who ship constantly, own outcomes, and care about craft. We're in the office five days a week because speed and proximity are a competitive advantage at this stage. If you want to build something that automates an entire category of core work, not just another point solution, this is the place. We've raised over $85M from top investors like Ashton Kutcher/Sound Ventures, Y Combinator, founders of Dropbox, Replit, SV Angel, and Homebrew Capital. Built by an obsessive team from MIT, Ramp, Brex, Google, Dropbox, Apple, and more. We're hiring our first Product Marketing Manager to own the story behind a multi-product platform taking on Workday and the legacy payroll incumbents. You'll connect what engineering ships to how the market understands it: positioning, messaging, launches, competitive intelligence, and the enablement that helps sales win. High-ownership IC role with room to build the function. What you'll do * Own positioning and messaging across the platform: payroll, benefits, IT, and everything we add. * Drive product launches end to end. The Series B announcement and the launches behind it are an early, visible test. * Own competitive intelligence. Know Workday, Rippling, Gusto, and the incumbents cold, and arm sales accordingly. * Build sales enablement: pitch narratives, battlecards, one-pagers, and the materials that close enterprise deals. * Own how we communicate pricing and packaging as we roll out new tiers and add-ons. * Be the voice of the customer in product decisions and the voice of product in the market. What we're looking for * 4+ years in product marketing at a B2B SaaS company, ideally with a multi-product or platform story. * You write exceptionally well and can make a complex product feel simple and inevitable. * You've owned launches and built enablement that sales actually used. * Comfortable going deep on a technical, regulated product. Nice to have * Fintech, HR tech, or payroll and payments background. * You've positioned a challenger against an entrenched incumbent. BENEFITS AT WARP: * 100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents. * 401(k) Matching: Start investing in your future from day one. * Unlimited PTO: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your responsibilities and team commitments. * Commuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office. * Catered Lunch Daily: Great food, every day, on us. No meal prep, no decision fatigue. * Quarterly Offsites: Beautiful locations to connect as a team. Past locations include Spain and Catskills. Warp is based in New York City, and we prioritize candidates who can commit to being on-site 5x per week. Please refer to the top of this page for this position's hiring location.