
Unknown Employer · Newport
We are looking for a Client Support Assistant to join the team! This is a pivotal role in the company, working in the Post Completion section of our Client Sup...
We are looking for a Client Support Assistant to join the team!
This is a pivotal role in the company, working in the Post Completion section of our Client Support Team, where you will provide
exceptional service to our clients and provide assistance to our team of conveyancers.
This largely administrative role is a vital part of our post completion conveyancing process with key responsibilities to include
the completion of registrations, dealing with all Land Registry processes and requisitions. This will require liaison with
clients, lenders, solicitors, and colleagues in regard to all Post Completion matters ensuring that all incoming correspondence
into the department either by post, email or telephone is efficiently processed in line with agreed standards and KPIs.
You will be provided with training for the role in addition to further training for processes assigned to the wider Background
Team to enable you to move between different areas of the department to fulfil business needs.
We have an exciting opportunity for an Ebilling Assistant to join our Billing team within the CSG Finance Service Centre on a 12 month maternity cover. Reporting directly into the Ebilling Supervisor, the main responsibility of the Ebilling Assistant will be to support accurate, timely and compliant Ebilling activity across high volume client portfolios. The role will focus on preparing, validating and uploading high volumes of invoices and supporting billing documentation to a variety of client Ebilling portals, including Legal X, iSupplier and Legal Tracker, alongside other client-specific platforms. The successful candidate will work closely with the Billing teams, Partners, Lawyers and internal stakeholders to resolve upload issues, billing queries and data requirements in line with client protocols and firm deadlines. This is a hybrid role connected to our Newport and/or Birmingham office, therefore you will need to ensure that you are able to attend one of these offices when needed.
As we continue to grow, we're looking for an experienced Residential Conveyancer to join our award-winning team. This is an opportunity to do what you do best in a supportive, forward-thinking and technology-driven environment where you'll have the backing of dedicated assistants, specialist support teams and experienced colleagues. You'll manage your own residential conveyancing caseload while delivering an exceptional client experience from instruction through to completion. Working within a small, close-knit cohort led by a Conveyancing Manager, you'll play a key role in helping clients move home with confidence and peace of mind. Success in this role means delivering outstanding service, maintaining high professional standards, and contributing towards individual and team performance goals. Your day-to-day will include: * Case Management: Handle a residential conveyancing caseload , ensuring matters progress efficiently and in line with regulatory requirements. * Client Service: Build strong relationships with clients by providing clear, professional advice and regular updates throughout their property transaction. * Communication: Liaise with estate agents, mortgage brokers, lenders and solicitors to facilitate smooth progression of cases and achieve positive outcomes. * Pipeline Management: Monitor and prioritise active matters, identifying potential delays and taking proactive steps to keep transactions on track. * Compliance: Adhere to SRA, CLC and lender requirements, maintaining accurate records and following internal quality standards and procedures. * Performance: Contribute towards departmental objectives by managing workload effectively and achieving agreed productivity, service and quality measures. * Collaboration: Work closely with assistants, support teams and colleagues across the business to deliver a seamless customer experience. * Continuous Improvement: Embrace technology, systems and process improvements that enhance efficiency and support exceptional service delivery
Are you ready to take the next step in your conveyancing career with a company that invests in your future? At Convey Law, we’re proud to offer a unique opportunity through our exclusive Conveyancer Pathway - a structured training programme combining academic learning, hands-on experience, and real career progression. As a Trainee Conveyancer, you’ll support experienced professionals while managing a small caseload of your own, gaining practical exposure to live transactions and developing the skills, confidence, and legal knowledge needed to thrive in the conveyancing industry. This is more than a job - it’s a chance to grow with a company that values your development, well-being, and long-term success. On a daily basis this will involve: * Support: Assisting your designated Conveyancer in managing a caseload of residential property transactions, ensuring smooth and efficient processes from start to finish whilst also managing a small caseload of your own. * Document Management: Prepare and review legal documents, contracts, and correspondence related to residential sale and purchase property transactions. * Client Communication: Maintain clear and professional communication with clients, estate agents, and other stakeholders to provide updates and address enquiries promptly. * Research and Due Diligence: Conduct legal research, land registry searches, and other due diligence tasks to ensure the legality and accuracy of property transactions. * Administrative Tasks: Handle various administrative duties, including file management, data entry, and appointment scheduling. * Compliance: Ensure compliance with all relevant laws and regulations, including Money Laundering Regulations and GDPR. * Team Collaboration: Work collaboratively with a team of professionals to deliver high-quality conveyancing services to our clients. * Achievement of Targets – work towards achieving set KPIs for individual conveyancers and the business as a whole.