Customer Success Manager

Customer Success is changing. The CSMs who'll matter aren't just the ones who know their customers best they're the ones who

combine that knowledge with data, signals, and AI to stay three steps ahead. That's the kind of CSM we're looking for.

At Simployer, we're simplifying work-life for employers through modern HR tech. Our Customer Success team works with medium-sized

businesses across Norway, and the work is both commercial and deeply relational. We're looking for someone who's curious,

proactive, and genuinely excited about what AI unlocks for customers, and for how great CS work gets done.

As our Customer Success Manager, you'll own a portfolio of Norwegian SMB customers and take full responsibility for their success

journey from early adoption through to renewal and growth.

Your job isn't to manage accounts. It's to make customers successful and to do it at scale. You'll track health scores and usage

signals, run structured success reviews and early adoption meetings, and reach out proactively when something shifts before a

customer even knows they need support.

You'll use AI and data not because it's expected, but because it genuinely helps you be better: spotting risk earlier, identifying

growth opportunities, and spending your energy where it matters most.

You'll identify upsell and cross-sell potential by understanding where a customer is heading and connecting that to what Simployer

can offer. And you'll feed what you learn back into the business giving Sales, Product, and Support the ground level insight that

makes the whole company sharper.

We're not big on long checklists, and if the mission resonates with you, we'd love to hear from you. That said, you'll need some

experience in a customer-facing role, ideally in SaaS or tech and fluency in Norwegian + English.

You don't need a CSM title on your CV. But you do need to be motivated by customer outcomes and energised by the commercial side

of the work.

I've been with Simployer for four years, helping customers maximize the value of our solutions. In Simployer, Customer Success is

not about solving cases, it's about partnering with HR leaders to help them achieve their goals and unlock the full potential of

our platform.

What I value most about Simployer is the combination of being a fast-paced tech company with over 40 years of experience

supporting HR professionals across the Nordics. You'll join a talented, supportive team with plenty of opportunities to learn,

grow, and make an impact.

I'm looking for someone who enjoys building strong customer relationships, collaborating across teams, and bringing new ideas to

the table. We're always exploring emerging technologies, including AI, to improve how we create value for our customers, and I

hope that excites you too.

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