Support Agent - Team Lead- Oslo

At Telavox, we’re looking for a Support Agent – Team Lead to join our Norwegian team in Oslo. This is an exciting opportunity to

play an important role in growing our presence in Norway and becoming part of the continued development of our Oslo office.

In this role, you’ll combine hands-on customer support with Team Lead responsibilities. You’ll take ownership of your own customer

cases while also supporting, guiding, and coordinating our Norwegian support team.

You’ll be responsible for our Norwegian customers and play a key role in ensuring they receive fast, professional, and

solution-oriented support. A strong focus will be on invoicing, customer satisfaction, and resolving customer issues, while also

helping your colleagues navigate more complex cases and continuously improve the customer experience.

You’ll work closely with colleagues across Telavox, including our support teams based remotely across Sweden and in our Malmö

office. While the wider support team is distributed, you’ll be based in our Oslo office and work closely with local leaders and

other colleagues as we continue to grow our Oslo presence.

Our customers range from small companies to large Enterprise clients, meaning you’ll encounter a wide variety of questions and

challenges. You’ll collaborate across teams to find the best solutions and make sure our customers receive an excellent

experience.

If you enjoy solving problems, taking ownership, supporting others, and helping build something that is growing, this could be the

role for you!

As a Support Agent – Team Lead, you’ll have a dual role. You’ll handle your own customer cases while also taking responsibility

for supporting and coordinating the Norwegian support team.

You’ll be an important point of contact for your colleagues, helping with more complex cases, sharing knowledge, and ensuring that

customer issues are handled efficiently and professionally.

The role also gives you the opportunity to contribute to the continued growth of Telavox in Norway. Based in our Oslo office,

you’ll work closely with local leaders and colleagues while maintaining strong collaboration with our distributed support

organization in Sweden.

A strong focus of the role will be on invoicing and customer satisfaction, while you’ll also handle a variety of other customer

and technical support matters.

We’re looking for someone who enjoys working with customers, solving problems, and supporting colleagues. You’re comfortable

taking ownership of your own cases while also stepping up to help the team when needed.

You have a strong customer focus and understand the importance of delivering a great customer experience. You’re also comfortable

working with invoicing-related questions and enjoy finding solutions to complex issues.

You’re motivated by working in an environment where you can have an impact, take responsibility, and help build something as we

continue to grow our presence in Oslo.

You thrive in a role where you can make a difference for both customers and colleagues. You enjoy taking responsibility, sharing

your knowledge, and helping a team perform at its best while still being hands-on in customer support.

Most importantly, you’re excited about being part of Telavox’s continued growth in Norway and helping us build a strong presence

in Oslo.

Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform

for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates

telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect.

Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and

automation to push the boundaries of business communication.

We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to

our vibrant Telavox culture.

We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an

innovative, AI-driven telecom company, apply today with your CV and cover letter in English.