Technician Customer Care Elite

Databricks

CSQ427R154 As a Forward Deployed Engineer (FDE) you will work with customers to build and productionize solutions to their data & AI challenges using the Databricks platform. You will own the architecture, lead design decisions, and implement end-to-end systems spanning data engineering, AI, and application development. We work cross-functionally to shape long-term strategic priorities and initiatives alongside engineering, product, and developer relations. FDEs deliver with customer empathy, integrating with client systems, training, and other technical needs to help customers get most value out of their data.  This is a hands-on, customer-facing role for builders who thrive at the intersection of technology and business impact. The ideal candidate combines engineering expertise with adaptability, curiosity, and a passion for working with customers and teammates to solve complex problems that drive measurable outcomes. FDEs are billable and know how to complete projects according to specification with exceptional customer empathy. The impact you will have: * Production Solution Delivery: Lead impactful customer technical projects by delivering production-grade systems, designing and building reference architectures, custom applications and data ingestion and ML/AI model integration * Transformational Impact: Guide strategic customers as they implement transformational big data projects including end-to-end design, build and deployment of industry-leading big data and AI applications. Work with engagement managers to scope technical delivery work with input from the customer * Empower Customers: Guide customers on architecture and design; bootstrap or implement customer projects which leads to a customers' successful understanding, evaluation and adoption of Databricks. * Own the Architecture: Lead architecture and design decisions, ensuring solutions are secure, scalable, and aligned with both customer needs and Databricks best practices. * Work with the Databricks technical team, Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customer's needs. * Work with Engineering and Databricks Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues. * Customer Immersion: Embed with customer teams, engaging with stakeholders from technical ICs to executives to deeply understand challenges and deliver impact. * Reusable Assets & Scale: Contribute accelerators, frameworks, and best practices that scale impact across accounts and influence the Databricks product roadmap. What we look for: * Extensive experience in data engineering, data platforms & analytics, or software engineering * Comfortable writing code in either Python, Scala, JavaScript/TypeScript, and modern frameworks * Working knowledge of two or more common Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one * Deep experience with distributed computing with Apache Spark™ and knowledge of Spark runtime internals * Familiarity with CI/CD for production deployments * Working knowledge of MLOps, ML/AI models and AI APIs * Design and deployment of performant production end-to-end data architectures and applications that combine data pipelines, ML/AI models, and user-facing interfaces. * Experience with technical project delivery - managing scope, timelines and measurable outcomes, translating complex concepts into actionable solutions. * Documentation and white-boarding skills. * Experience working with enterprise clients and managing conflicts across a broad stakeholder range * Build skills in technical areas, and demonstrate curiosity, adaptability, and eagerness to explore new technologies which support the deployment and integration of Databricks-based solutions to complete customer projects. * Travel to customers 20% of the time * Databricks Certification About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Databricks

CSQ427R33 At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. As a Senior TPM, you lead the charge in changing how people work with data. You will drive high-stakes, multi-workstream programs that have a material impact on customer success and scalability. Your technical expertise and strategic influence will be critical for guiding complex engagements to success and fostering a culture of continuous improvement. You'll work with a collaborative, customer-focused team that values innovation and creativity, using your skills to create customized solutions to help our customers achieve their goals. The Impact You Will Have * Architecting Standards: You will install operating rigor (cadence, metrics, reviews) that doesn't just serve one project, but becomes a "gold standard" adopted by other TPMs across the region. * Cross-Functional Synergy: You will lead high-visibility initiatives that require deep collaboration across Product, Engineering, and Marketing, resolving complex misalignments with M6-level Directors that threaten project velocity. * Strategic Risk Leadership: You will manage the change management process for large-scale digital transformations, ensuring that customer organizations are culturally and technically ready to adopt the Lakehouse architecture. * Knowledge Multiplication: You will contribute significantly to the Databricks community by documenting best practices and leading internal training sessions to level up the entire Professional Services organization. What We Look For * Experience: 8–12+ years leading large-scale technical programs. * Technical Fluency: Advanced technical fluency; 2 Databricks Associate Certifications or 1 Professional-level Certification required within 6 months of hire. * AI Strategy: Proven track record of leveraging AI-enabled tools to optimize large-scale program delivery and cross-functional synergy. * Senior Leadership: Proven ability to engage, influence, and build trust with senior executive stakeholders (CxOs). * Scope: Experience successfully managing projects with teams of up to 5 people and contract values in excess of $0.5M.   About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Scaleway

OUR STORY:   🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow ! Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.   Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.   With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.   Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.   📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.   WHY WE NEED YOU? Our growth is driving us to strengthen our HDV tribe within the Hardware Operations team to support the development of a major new project and manage our expanding infrastructure. Your mission will be to develop and maintain a variety of software solutions, from internal scripting to complex SaaS platforms, in order to bridge the gap between software excellence and hardware performance within our sovereign cloud.   YOUR FUTURE TEAM You will join a tight-knit, high-impact squad of 6 people (including an Engineering Manager and a Tech Lead) dedicated to building QCS - the core software engine powering our physical infrastructure. We operate at the rare intersection of robust application software and data center hardware. The Mix: Our team balances core Python development, complex React frontends, and automated IaC pipelines. You will work alongside peers who understand both code architecture and physical infrastructure constraints. How We Work: We run on a lightweight Scrum framework, prioritizing engineering excellence, clean design patterns, and high-impact project milestones. The Scaler Spirit: We thrive in a highly collaborative, international environment. We value open technical debates, continuous knowledge sharing, and giving every engineer the autonomy to shape the product.   YOUR DAILY ROUTINE Develop Core Product Features: Write clean, structured application code in Python to power our hardware update, testing, and inventory systems Own Your Domain (Frontend or DevOps): Depending on your track, you will either architect complex React/TypeScript admin interfaces or manage our Proxmox clusters, secrets, and automated deployments using Terraform and Ansible. Bridge Low-Level to High-Level: Work on a diverse codebase ranging from hardware-level data collection to web APIs. Drive a New Infrastructure Initiative: Partner with the team to design and ship the next major milestones of our next-generation architecture. Keep the Foundation Rock-Solid: Optimize, refactor, and test a significant volume of existing code to guarantee stability during long-running hardware validation tests. Maintain Engineering Excellence: Participate in rigorous peer code reviews, champion clean architecture, and engage in lightweight Scrum ceremonies (daily stand-ups, sprints, retros).   ABOUT YOU HARDSKILLS: Your major – Core Software Engineering (Essential): Strong proficiency in Applicative Python: You are a software engineer at heart. You care about clean code, architecture, testing, API design, and building robust backend systems. You have at least 4 years of experience writing structured application code. Your minor – Choose Your Secondary Strength (At least one):You don’t need to know our entire stack, but you should bring professional experience in at least one of these cross-cutting areas: The Frontend Track: Experience building highly responsive web applications using React and TypeScript. Proficient in modern state management and data-fetching patterns. Comfortable handling complex asynchronous states, long-polling, or real-time updates. The DevOps/IaC Track: Experience with Infrastructure as Code (IaC) and automation pipelines. Ansible and Terraform to provision virtualized clusters (Proxmox, …), building robust GitLab CI/CD workflows using Docker containers, and/or deploying/managing core APIs on Kubernetes. Orchestrating service VMs and automating system-level scripts or image builds is highly valued. Nice to have: The Systems Track: Solid foundations in Linux Sysadmin, networking protocols (VLANs, routing), bare-metal provisioning (DHCP, PXE, TFTP), or building custom Linux OS images (e.g., debootstrap/casper/mkosi). Bonus points if you've ever interacted with physical hardware labs or configuration management (like NX-OS). WHAT IF YOU HAVE LIGHT/NO EXPERIENCE IN THE OTHER MINOR TRACKS OR DON’T KNOW THE SYSTEMS SIDE ? Apply anyway. We know this is a highly specialized stack sitting at the intersection of bare-metal hardware and cloud software. We do not expect you to be an expert in everything on day one. What we do require is intense technical curiosity.   SOFT SKILLS: Ability to work autonomously within a structured Scrum environment Highly involved, conscientious, and proactive in project delivery Excellent communicator with a collaborative "OneTeam" mindset Humble and open to constructive feedback Strong problem-solving and analytical thinking skills Continuous learner, eager to pick up new technologies and bridge technical gaps across our stack WHAT YOU WILL FIND AT SCALEWAY ++++ Hybrid work: We offer up to 3 days of remote work per week. Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities. Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches. Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life. International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French. Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers   🚀 Why join the Scaleway adventure? ✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI. ✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges. ✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.   🔜 THE NEXT STEPS … Discovery call with a recruiter (30 min) Interview with the Manager to understand your technical skills and approach to the role (45 min) Technical interview with the Tech Lead to validate your expertise (around 2h on site) Final interview to deepen discussions and assess your fit with the team (45 min) HR interview to tour our offices and meet your future colleagues   At Scaleway, we are committed to building an inclusive and respectful workplace where everyone has a fair opportunity to thrive. All applications are considered with care, regardless of age, gender, sexual orientation, ethnic or social background, religion, disability, or any other characteristic. We believe great ideas come from everywhere, and everyone which is why you should definitely apply.